Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Leesburg for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.2
186 reviews
5 stars
81
4 stars
17
3 stars
10
2 stars
7
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with staff being rude, dismissive, or unhelpful, particularly when issues arose that required assistance.
Staff Knowledge
Several reviews highlighted a lack of product knowledge among staff, leading to frustration for customers seeking assistance with their accounts or devices.
Management Issues
Multiple reviews mentioned unprofessional behavior from management, with complaints about dismissive attitudes and a lack of support for staff and customers alike.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their helpfulness and professionalism, indicating that experiences can vary significantly.
- MTmischell torresDec 30, 20251.0I had a very bad experience at this Verizon store. The woman who assisted me was rude from the moment I walked in. She did not greet me, did not offer help, and kept giving me uncomfortable looks. When she heard me speaking Spanish, her attitude got worse. She told me in a rude tone that I needed a U.S. passport, which is not correct. When I handed her my phone to check my Social Security information, she returned it by slamming it on the counter instead of handing it back respectfully. She was also distracted on her tablet while I was talking. I truly felt the poor treatment was because I speak Spanish. This behavior is unprofessional and unacceptable. Customers should be treated with respect regardless of language.
- ZIZakariya IlyasDec 23, 20255.0I needed help setting up my new phone and Verizon customer service was giving me a tough time. Luckily, I went to Verizon in Leesburg Village and Antoine (the manager) helped me out in minutes. He is extremely knowledgeable and an amazing guy who takes pride in his work. My family and I are extremely grateful for his help and will surely return.
- CSCoach VERA Talents SeekerDec 23, 20255.0⭐️⭐️⭐️⭐️⭐️ I had an amazing experience at this Verizon location today. I called ahead of time and spoke with the manager, Antquan, and from the moment I arrived, the service was exceptional. Antquan was already waiting for me, greeted me personally, and made me feel immediately welcomed. My wait time was no more than three minutes before I was introduced to Lesley, who assisted me with my purchase. I originally came in to buy just one item and ended up purchasing two, simply because the entire process was so prompt, smooth, and professional. I’ve been a Verizon customer for 25 years, and I can honestly say this was by far the best experience I’ve ever had at a Verizon store. Even though I live in Ashburn, I will absolutely make this my go-to location from now on. A sincere thank you to Antquan and Lesley for outstanding service. Wishing you both a happy holiday season and continued success. You truly set the bar high! A very satisfied customer
- CLChristopher LongNov 24, 20252.0Helpful, but unfriendly. Picking up a new phone from a “locker” (yay minimizing interactions with employees), but broken phone wouldn’t get a text message so a manager had to help me. Was frustrated she had to stop and assist. Just straight rude when speaking with her. No name, couldn’t be bothered to introduce herself. Avoid the stores, it’s a trap for upselling and rudeness!
- SRSam ROct 24, 20251.0I was there to activate my phone and as soon as the team found out that I’m not giving them a sale, they told me to call customer service, which I had already called multiple times and was directed to visit the store. The store employee said she has a technical issue and cannot access my account, whereas they had no issues accessing other people’s accounts who were there to purchase something. I was helpless and insisted to call customer service and the store manager, Antquan, was not happy about it and didn't want to help. I was there for over an hour trying to get a simple issue resolved. I’ve NEVER had such a bad experience with Verizon, especially with a store manager. Does Verizon only care about sales now? What happened to customer service?
Frequently Asked Questions About Verizon
What brands of smartphones does the Verizon store in Leesburg offer?
The Verizon store offers the latest smartphones from brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the operating hours for the Verizon store in Leesburg?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment to visit the Verizon store in Leesburg?
Yes, you can schedule an in-store appointment online for your convenience.
What delivery and pickup options are available at the Verizon store in Leesburg?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
What types of products and services does Verizon provide at this store?
The store offers mobile phones, 5G home internet, business cell phones, mobile hotspots, tablets, laptops, and various mobile, wireless, voice, and Fios internet plans.
Does the Verizon store in Leesburg accept different payment methods?
Yes, they accept checks, debit cards, and mobile NFC payments; they do not require cash only.
Is there free Wi-Fi available at the Verizon store in Leesburg?
Yes, the store offers free Wi-Fi for customers.
How can nearby places like Mattress Firm and Hammer & Nails Grooming enhance my visit to Verizon in Leesburg?
After visiting Verizon, you can shop for home furnishings at Mattress Firm or get a grooming service at Hammer & Nails Grooming, both located nearby for added convenience and to enjoy a full local shopping experience.
Are there any dining options near the Verizon store in Leesburg for a meal before or after my visit?
Yes, nearby restaurants include Spitz - Village At Leesburg for Mediterranean cuisine, Noodles & Company for Asian dishes, and BonChon Chicken Leesburg for Korean-style chicken.
What healthcare facilities are located near the Verizon store in Leesburg?
Nearby healthcare options include Neibauer Dental Care and Leesburg Family Smiles for dental needs, and AllCare Primary & Immediate Care for urgent medical services.