Best Buy

3.9
1372 reviews
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Business Details

609 Potomac Station Dr, Leesburg, VA
20176, United States
(703) 669-4100
https://stores.bestbuy.com/va/leesburg/609-potomac-station-dr-1022.html/?ref=NS&loc=ns100
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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
609 Potomac Station Dr, Leesburg, VA
20176, United States

Hours

Reviews

3.9
1,372 reviews
5 stars
668
4 stars
346
3 stars
130
2 stars
61
1 star
167

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised helpful staff, others reported rude or dismissive behavior from employees and management.

Product Availability

Many customers expressed frustration with limited stock and issues with advertised sale items not being available.

Geek Squad Performance

Experiences with Geek Squad varied widely, with some customers reporting quick and effective service, while others faced delays and unresolved issues.

Store Management

Several reviews highlighted poor management practices, including lack of communication and inadequate handling of customer complaints.

Positive Experiences

Despite negative feedback, some customers reported positive interactions and satisfactory resolutions, particularly with specific staff members.
  • DS
    D SUTT
    Nov 2, 2025
    5.0
    I was having an issue with my Samsung A15. I was trying to turn the phone off and "AI" kept popping up not allowing me to turn off or restart it. The young gentleman greeter at the front door asked if he could direct me and I mentioned my problem and and a guy from geek squad solved my problem in 30 SECONDS! WHOO HOO! Thanks guys. Always GREAT, KNOWLEDGEABLE SERVICE HERE.
  • YN
    Your Name_Here
    Oct 27, 2025
    4.0
    Excellent merchandise at fair prices.
  • RJ
    R J
    Oct 26, 2025
    5.0
    Went for issuer with screen protector on new phone. Very helpful.
  • JJ
    James
    Oct 12, 2025
    1.0
    This location has consistently poor service and seems mismanaged. There is so mnay team members walking around but only 3 out of the 7 we saw attended to customers. I dont see how its still running with such poor service and location and the employees done seem like they want to be there or help anyone
  • IG
    Ilyas G
    Oct 4, 2025
    1.0
    In Nov 2023 the general manager Marianna called the police on me over something I genuinely thought was harmless and not illegal. She told the police the e-waste items I took were worth over $3,000, which in my opinion was more than four times their actual market value, even assuming they were fully functional. Because of that valuation, the police determined the incident as grand larceny, a felony charge — something that could have permanently damaged my reputation and career. As someone with autism, I felt the situation could have been handled far more respectfully, such as issuing a trespass.
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Frequently Asked Questions About Best Buy

What are the store hours for Best Buy in Leesburg, VA?

Best Buy in Leesburg, VA is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

Does Best Buy in Leesburg offer curbside pickup?

This Best Buy location offers curbside pickup for convenient order pickup.