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Best Buy

3.9
(1391 reviews)

Business Details

(703) 669-4100

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
609 Potomac Station Dr, Leesburg, VA
20176, United States

Hours

Reviews

3.9
1,391 reviews
5 stars
681
4 stars
349
3 stars
132
2 stars
61
1 star
168

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including rude staff and lack of assistance.

Product Availability

Several reviews mentioned limited stock and issues with product availability, leading to customer frustration.

Management Issues

Multiple reviews highlighted problems with store management, including unprofessional behavior and lack of support for staff.

Positive Staff Interactions

Despite negative experiences, some customers praised individual staff members for their helpfulness and knowledge.

Return Policy Concerns

Customers expressed dissatisfaction with the return policy and experiences related to returning items.
  • TS
    Thomas Sandrof
    Feb 24, 2026
    5.0
    Chase is the man, thanks for the great experience
  • JS
    Jack Sandrof
    Feb 24, 2026
    5.0
    Chase is bringing this store back to life. He was very kind, respectful, and quick with checking us out. Give this man a raise immediately
  • RS
    rodrigo saleta
    Feb 24, 2026
    5.0
    Super neat store, the employees there were very nice and helpful. Chase helped me and my friends out at checkout, great guy.
  • SP
    Sunil Pawar
    Feb 15, 2026
    5.0
    Marissa at the customer service is super nice and has great customer service skills. Store is super clean and well kept up with. Staff is super friendly.
  • DS
    Debra Smith
    Feb 10, 2026
    5.0
    I had the absolute best experience today going into the Leesburg Best buy. The supervisor was so accommodating and helpful compared to the horrible AI and agents on the phone. I highly recommend going to the store in person rather than dealing with all the hoo ha on the phone

Frequently Asked Questions About Best Buy

What are the store hours for Best Buy in Leesburg, VA?

Best Buy in Leesburg, VA is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

Does Best Buy in Leesburg offer curbside pickup?

This Best Buy location offers curbside pickup for convenient order pickup.

Brand Certified Facts from Best Buy

Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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