Best Buy

Reviews

• EL

  Emmanuel Liza

  Apr 24, 2026
  2.0
  never coming back again, had me waiting for an hour and a half and employee kept wasting my time..
• AK

  Arzoo Khan

  Apr 16, 2026
  1.0
  Worst experience, I will never buy from Best Buy again. I bought a TV back in February. It was on sale. I was happy about it even and bought the warranty. I left on a trip and came back and I was able to unboxed it. I used it fine but when we turned it off, it never turned back on. Which makes no sense since it literally a few weeks old. I reached out and was told that I was outside of my 15 day window. I’m very busy and I work Full-time eventually , I was able to have geek squad since I had the war warranty they claim that it was damaged and had fallen which Definitely happen at the store as I had unboxed it and set it up. Because of the accidental damage that I had no responsibility. From my warranty was also worth nothing. I lost around $230. If any damage occurred it definitely happened at the store. The TV was not on the floor and was brought to me from the back. I wonder if the person who brought it dropped it or someone else either way I feel really scammed.
• CH

  cal hight

  Apr 9, 2026
  5.0
  Omar was a great help for helping me find something in my price range and exactly what I wanted. Omar also assisted me in every other question I asked and was very patient. Will be coming back in the future.
• BL

  Brandon Lee

  Mar 28, 2026
  2.0
  Had a pretty decent selection but not a single person asked me if I needed help I was going to buy multiple TVs and a PC for my new home and all the mounts hardware needed new monitors and all the upgraded ram gpu a bunch of stuff i needed the fact I had not one person ask if we needed help but we walked around the front back and whole store past multiple employees and not a peep ill go to micro center and somewhere else to get my stuff
• LL

  Linda Larson

  Mar 17, 2026
  1.0
  I would be putting in less than one star if I could. I tried calling Leesburg to see if I could actually get my question answered... all I wanted was to ask Car & Auto a simple question. The AI was terrible, again, this is my second call to BB, trying a different location as Sterling didn't work. This AI could take lessons from the Sears Repair AI who was fabulous. I kept asking multiple times for Car & Auto to find out about Apple CarPlay installation. It kept asking what I wanted. Then I went a different direction and asked for an Agent. Had to do that multiple times before it got me to Oyma, which meant my frustration level was already on scale. I explained to Oyma my experience with Edward in Sterling. I said I wanted to talk to Car & Auto to ask a question. Oyma wouldn't transfer me until I verified information. I repeated I just wanted to ask a simple question please transfer me to Car & Auto. She refused because I wouldn't provide my information. I requested a manager, she refused until I would provide my information. I didn't and I hung up. My frustration level was now 10 out of 10 as I was already 7 out of 10 getting out of the Sterling call. Unbelievable. Can't even call to ask a simple question without getting the 3rd degree. No, I didn't not want to update my information; no, I didn't want to change the last name that was on the account; no, I do not remember the email I used when I had the prior last name; and yes, I provided my correct legal name for the last 6 years but it is not the one on the BB account - why does it matter? Shouldn't I be able to ask questions? I guess not. Moving on to Fairfax store.

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