Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Kilmarnock, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 90 Old Fair Grounds Way.
Location
Hours
Reviews
4.9
888 reviews
5 stars
849
4 stars8
3 stars7
2 stars3
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Multiple reviews praised the staff, particularly Taylor and Summer, for their helpfulness, friendliness, and efficiency in assisting customers.
Knowledgeable Staff
Customers frequently noted the staff's expertise and ability to resolve issues quickly, with several mentioning specific employees like Selena and Breanna for their thorough assistance.
Mixed Experiences
While many reviews were positive, there were a few negative experiences regarding service quality and staff engagement, indicating inconsistency in customer interactions.
Store Atmosphere
The store was described as having a pleasant atmosphere, contributing to a positive overall experience for many customers.
- ADAndre Darnell2 days ago5.0Taylor was amazing and made great recommendations and helped me find the perfect phone for my business and personal life. I've been to multiple stores but this was definitely the best most pleasurable experience I've ever had.
- EHElizabeth Hurst2 days ago5.0My husband and I upgraded our phones Taylor was very professional and helpful
- CDCharlene Darnell2 days ago5.0Very courteous, friendly, prompt service
- MMMichael MecklenburgDec 7, 20251.0The iphone air i got it doesn't work very well can not do anything on it just got it and taking it back to the store where i got it from it is so slow it says 4 day to update got high end data plane 5g and ultra 5g wide band niether work on the phone very disappointed been a verizon customer for over 11 years now i dont have a phone to use
- SWShawna WoodsDec 5, 20251.0I went to pick up an order for a new IPhone 17 Pro that I paid for. However the 3 women there on staff it took all 3 to go in the back to get my phone and left myself and another customer standing there. They came back out and not only humiliated and embarrassed me telling me I didn't pay when I had my receipt but proceeded to tell me I did something wrong and wouldn't give me my device in front of the other customer. That must have been one heavy phone that it took 3 staff member to go get it
Frequently Asked Questions About Verizon
What types of products and services does Verizon Wireless Zone in Kilmarnock offer?
Wireless Zone, Verizon Authorized Retailer in Kilmarnock offers the latest smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service.
Where is the Verizon Wireless Zone store located in Kilmarnock?
The Verizon Wireless Zone store is located at 90 Old Fair Grounds Way, Kilmarnock, VA 22482.
What are the store hours for the Verizon Wireless Zone in Kilmarnock?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Does Verizon Wireless Zone in Kilmarnock offer in-store pickup services?
Yes, they offer in-store pickup for products.
How can I schedule an appointment at the Verizon Wireless Zone in Kilmarnock?
You can schedule an appointment online at https://wirelesszone.com/appointments/.
Which brands of devices and accessories are available at the Verizon Wireless Zone in Kilmarnock?
They carry brands including Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, JBL, and many more.
What are some nearby dining options customers can visit before or after shopping at Verizon Wireless Zone?
Nearby dining options include Anna's Pizza, Anna's Italian Restaurant Kilmarnock, Little Caesars, Pizza Hut, and Los Patrones Mexican Restaurant.
Are there any nearby stores where customers can shop along with Verizon Wireless Zone?
Yes, customers can visit Walmart Kilmarnock, Dollar Tree, Buddy's Home Furnishings, and Hometown Sales & Leasing near Verizon Wireless Zone.
What local services are available nearby Verizon Wireless Zone that customers might find useful?
Nearby services include Jackson Hewitt Tax Service for financial advice, Kilmarnock Animal Hospital for pet care, Western Union for money transfers, and KeyMe Locksmiths for locksmith services.
Does Verizon Wireless Zone in Kilmarnock provide technical support for wet phones?
Yes, Wireless Zone specializes in wet phone recovery as part of their award-winning customer service.