Verizon

4.9
898 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Kilmarnock, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 90 Old Fair Grounds Way.

Location

Verizon
90 Old Fair Grounds Way, Kilmarnock, VA
22482, United States

Hours

Reviews

4.9
888 reviews
5 stars
849
4 stars
8
3 stars
7
2 stars
3
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Multiple reviews praised the staff, particularly Taylor and Summer, for their helpfulness, friendliness, and efficiency in assisting customers.

Knowledgeable Staff

Customers frequently noted the staff's expertise and ability to resolve issues quickly, with several mentioning specific employees like Selena and Breanna for their thorough assistance.

Mixed Experiences

While many reviews were positive, there were a few negative experiences regarding service quality and staff engagement, indicating inconsistency in customer interactions.

Store Atmosphere

The store was described as having a pleasant atmosphere, contributing to a positive overall experience for many customers.
  • AD
    Andre Darnell
    2 days ago
    5.0
    Taylor was amazing and made great recommendations and helped me find the perfect phone for my business and personal life. I've been to multiple stores but this was definitely the best most pleasurable experience I've ever had.
  • EH
    Elizabeth Hurst
    2 days ago
    5.0
    My husband and I upgraded our phones Taylor was very professional and helpful
  • CD
    Charlene Darnell
    2 days ago
    5.0
    Very courteous, friendly, prompt service
  • MM
    Michael Mecklenburg
    Dec 7, 2025
    1.0
    The iphone air i got it doesn't work very well can not do anything on it just got it and taking it back to the store where i got it from it is so slow it says 4 day to update got high end data plane 5g and ultra 5g wide band niether work on the phone very disappointed been a verizon customer for over 11 years now i dont have a phone to use
  • SW
    Shawna Woods
    Dec 5, 2025
    1.0
    I went to pick up an order for a new IPhone 17 Pro that I paid for. However the 3 women there on staff it took all 3 to go in the back to get my phone and left myself and another customer standing there. They came back out and not only humiliated and embarrassed me telling me I didn't pay when I had my receipt but proceeded to tell me I did something wrong and wouldn't give me my device in front of the other customer. That must have been one heavy phone that it took 3 staff member to go get it

Frequently Asked Questions About Verizon

What types of products and services does Verizon Wireless Zone in Kilmarnock offer?

Wireless Zone, Verizon Authorized Retailer in Kilmarnock offers the latest smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service.

Where is the Verizon Wireless Zone store located in Kilmarnock?

The Verizon Wireless Zone store is located at 90 Old Fair Grounds Way, Kilmarnock, VA 22482.