Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Harrisonburg for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
303 reviews
5 stars
125
4 stars
52
3 stars
30
2 stars
14
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported rude or inattentive staff, leading to frustration.
Wait Times
Numerous reviews highlighted long wait times for service, with customers often feeling neglected or overlooked during their visits.
Staff Competence
While some staff members were noted for their knowledge and problem-solving abilities, others were criticized for incompetence and lack of initiative.
Management Issues
Several reviews pointed to poor management practices, including inadequate training and failure to address customer concerns effectively.
- JDJanet DeanDec 28, 20252.0You can have really great staff experience or an absolute nightmare with the rudest customer service I have ever encountered. Best thing is to do everything online or over the phone. If you have to go in there I hope you get lucky.
- DFDarrell FisherDec 11, 20253.0Went to store but had to scan qr code.My phone wasn't working so why can't they list times on door? That's not hard to do.
- KZKalina ZizulkaDec 6, 20255.0I had a great experience at this store. The employees were friendly and helpful. I worked with Christian, who answered all my questions and was able to get me a great offer! I will be using this location from now on.
- TCTasha CNov 11, 20251.0I was having a good experience in the store this evening until one of the managers came over and reprimanded the associate that was assisting me. From a managers point of view the manager should have waited to speak with the associate when he was finished with his customer instead of making the associate feel guilty for helping a customer and making the customer feel guilty for the associate getting in trouble. That manager should go back to training to learn how to be an appropriate manager. I asked the associate for the name of the manager and he wouldn't give it to me because I told him that I was going to write this review on the manager's behavior. Im sorry for getting the associate to help me but he was doing his job helping a customer. The manager should have did his job and offered to take over if there was such a problem. I guess that's the difference between a good manager and someone that just took the title to stand around a collect a paycheck for nothing. The guy that helped me 5 stars and thank you!
- RRrobert raffaOct 30, 20255.0Friendly, knowledgeable staff. Fixed my problem free of charge. Triple A+ rating.
Frequently Asked Questions About Verizon
What products and brands does Verizon Harrisonburg offer?
Verizon Harrisonburg offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL brands.
What are the store hours for Verizon in Harrisonburg?
The Verizon store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What options are available for in-store pickups and deliveries?
Customers can choose in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Can I schedule an appointment at the Verizon Harrisonburg store?
Yes, you can schedule an in-store appointment online for your convenience.
What types of services does Verizon provide at this location?
Verizon offers mobile plans, wireless internet plans, and voice plans for personal and business needs.
Does Verizon Harrisonburg accept mobile payment methods?
Yes, Verizon accepts payments via debit cards, check, and mobile NFC payments; cash is not required.
Is free Wi-Fi available at the Verizon store?
Yes, the store provides free Wi-Fi for customers.
What nearby restaurants can I visit before or after shopping at Verizon?
Nearby dining options include Chipotle Mexican Grill for quick Mexican food, Sushi Village for Japanese cuisine, and Ledo Pizza for Italian dishes.
Are there other mobile phone stores close to Verizon Harrisonburg?
Yes, T-Mobile and AT&T mobile phone stores are nearby for alternative telecommunications services.
What entertainment options are available near Verizon in Harrisonburg?
For entertainment, you can visit Blue Ridge AXEcade - Harrisonburg, a local sports bar and axe-throwing venue, near the Verizon store.