Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Harrisonburg for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
301 reviews
5 stars
125
4 stars
52
3 stars
29
2 stars
13
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their helpfulness while others were described as rude or inattentive.
Staff Knowledge
Several customers highlighted knowledgeable staff members who provided effective assistance, but there were also complaints about staff incompetence and lack of training.
Long Wait Times
Many reviews mentioned excessively long wait times for service, with some customers leaving due to frustration over delays.
Billing Issues
Numerous customers reported problems with billing, including unexpected charges and difficulties in resolving discrepancies.
Mixed Experiences
Overall, while some customers had excellent experiences with specific employees, many others expressed dissatisfaction with the overall service and management.
- TCTasha CNov 11, 20251.0I was having a good experience in the store this evening until one of the managers came over and reprimanded the associate that was assisting me. From a managers point of view the manager should have waited to speak with the associate when he was finished with his customer instead of making the associate feel guilty for helping a customer and making the customer feel guilty for the associate getting in trouble. That manager should go back to training to learn how to be an appropriate manager. I asked the associate for the name of the manager and he wouldn't give it to me because I told him that I was going to write this review on the manager's behavior. Im sorry for getting the associate to help me but he was doing his job helping a customer. The manager should have did his job and offered to take over if there was such a problem. I guess that's the difference between a good manager and someone that just took the title to stand around a collect a paycheck for nothing. The guy that helped me 5 stars and thank you!
- RRrobert raffaOct 30, 20255.0Friendly, knowledgeable staff. Fixed my problem free of charge. Triple A+ rating.
- FLFaithy LoveOct 13, 20255.0I wanna give a mayhor thank you to a good worker named Alvin! Yeah it was just a phone call but out of all the calls and going to Stantoun Verizon who could not help me what so ever. Alvin sure did! Someone give him a raise because not ones did he get irritated with me when I was asking for help. And he didnt hang up until the job was done. Your a real one alvin!!!
- DWDenny W.Oct 9, 20255.0Julian Miller has been very helpful to our family on several occasions, helping us navigate issues with our family’s phones. He has been so friendly and understanding. He is a 5 star employee, for sure!
- KBkazhwast barzanSep 22, 20251.0These guys suck, I had cancelled two lines in February 2023, now September 2025 I’m still paying for them, very irresponsible, I’ll file a lawsuit against them !
Frequently Asked Questions About Verizon
What products and brands does Verizon Harrisonburg offer?
Verizon Harrisonburg offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL brands.
What are the store hours for Verizon in Harrisonburg?
The Verizon store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What options are available for in-store pickups and deliveries?
Customers can choose in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Can I schedule an appointment at the Verizon Harrisonburg store?
Yes, you can schedule an in-store appointment online for your convenience.
What types of services does Verizon provide at this location?
Verizon offers mobile plans, wireless internet plans, and voice plans for personal and business needs.
Does Verizon Harrisonburg accept mobile payment methods?
Yes, Verizon accepts payments via debit cards, check, and mobile NFC payments; cash is not required.
Is free Wi-Fi available at the Verizon store?
Yes, the store provides free Wi-Fi for customers.
What nearby restaurants can I visit before or after shopping at Verizon?
Nearby dining options include Chipotle Mexican Grill for quick Mexican food, Sushi Village for Japanese cuisine, and Ledo Pizza for Italian dishes.
Are there other mobile phone stores close to Verizon Harrisonburg?
Yes, T-Mobile and AT&T mobile phone stores are nearby for alternative telecommunications services.
What entertainment options are available near Verizon in Harrisonburg?
For entertainment, you can visit Blue Ridge AXEcade - Harrisonburg, a local sports bar and axe-throwing venue, near the Verizon store.