Best Buy

4.1
1553 reviews
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Business Details

259 Burgess Rd, Harrisonburg, VA
22801, United States
(540) 574-9549
https://stores.bestbuy.com/va/harrisonburg/259-burgess-rd-1534.html/?ref=NS&loc=ns100
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
259 Burgess Rd, Harrisonburg, VA
22801, United States

Hours

Reviews

4.1
1,553 reviews
5 stars
857
4 stars
353
3 stars
151
2 stars
64
1 star
128

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for being rude or unhelpful.

Product Availability

Frequent complaints about items being out of stock or not matching online inventory, leading to customer frustration.

Store Experience

Store cleanliness and layout received positive remarks, but long wait times and insufficient staffing were common issues.

Employee Recognition

Several customers highlighted specific employees for exceptional service, suggesting a need for better recognition of staff contributions.

Pricing Concerns

Customers noted high prices and dissatisfaction with the value of products, particularly regarding rewards and promotions.
  • HH
    Hazel Hernandez
    Nov 17, 2025
    5.0
    Super helpful workers ❤️
  • DD
    Dylan
    Nov 6, 2025
    5.0
    Scottie was great, a friendly guy who is very knowledgeable on televisions. Helped me to pick one out that perfectly met my needs. 10/10
  • KM
    Kenneth Messinger
    Oct 28, 2025
    4.0
    **Edit After going through the absolute worst CS system, they finally asked me if I wanted to request a call-back from this store. Within a few hours, Chad was able to contact me. He apologized for the mix up and worked to find a compromised solution. Kudos to him for actual customer support! 5 stars to him! On vacation, on my way home, I purchased an Open-Box product from this store in "Excellent" condition. I showed up, they brought it to the car... But it was bubble wrapped, no remote... When I asked about this, they said they couldn't find the remote. One of the members found one and I was given a one. Great. I drove 3 hours back home and plugged it in, it worked. Whew the bubble wrap held. As I was setting up the TV, I found out the remote they gave me is not the right one. In fact, I found out that the entire TV is not even the right model! I paid for an Excellent condition LG C4. I received a makeshift package of an LG B4 no remote, no feet for the tv. I try to get this resolved by phone through BB customer service and I just get told repeatedly from multiple sources, my only option is to drive 3 hours back to do a return it exchange. I can't even get them to take a returned delivery!
  • SB
    Samuel Bennett
    Sep 12, 2025
    5.0
    Gentleman at the front helped me find what I needed very quickly and was awesome. The Best BEST BUY
  • AP
    alex petree
    Aug 27, 2025
    1.0
    Ended up losing 80 dollars in best buy rewards, because this best buy didn't have a TV that I had placed for an order. The TV has been in their system for months to boot, as I had been watching the price come down. Stuff like this is why best buy is fading into obscurity
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Frequently Asked Questions About Best Buy

What types of products can I find at Best Buy in Harrisonburg, VA?

You can shop for TVs, computers, appliances, cameras, and more electronics at Best Buy in Harrisonburg.

What are the store hours for Best Buy at 259 Burgess Rd?

Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.