The worst customer service. On Saturday the 25th at 11:30 AM, I went in to buy some electronics. I asked a very young guy with reddish hair if he could help me, and his only response was: "Sorry, I'm busy." I waited a few minutes, and then I saw him right in front of me again, doing nothing; as soon as he spotted me, he walked off to chat with a coworker, fully aware that I was still waiting for assistance. I walked toward the exit, yet not even the employee stationed at the front entrance offered me any help. I looked back at the redhead; this time he was on his cell phone—doing who knows what—laughing loudly while staring at the screen. I do not recommend this store to anyone, and please—whatever you do—never ask the redhead guy for help.
PG
Parrish Gaines
Apr 19, 2026
2.0
I bought an Insignia mini fridge in-store and after unboxing it at home, I found it had nine scratches on the top. I called customer support, and while they were courteous, the only option offered was an in-store exchange. Since the store is an hour away and there is no guarantee the replacement will not have the same issue, I am now stuck with a scratched mini fridge. Very disappointing experience, especially for a brand-new product.
AS
Ashley Sennett
Apr 10, 2026
1.0
Would ACTUALLY RATE IT. BUT NO ONE IS EMPLOYED THERE APPARENTLY. AND NO ONE CAN GET ME A HUMAN. GOD DAMN SHAME IF YOU GOTTA PROBLEM YOU CANT GET REAL HELP FOR IT
CR
Chad Revero
Apr 6, 2026
5.0
GO TO CODY. IF YOU WANR HONESTY IS BEST POLICY GO TO CODY. Especially if you need help with computers he was very honest and will defenitly will be part of my next purchase
RR
Ronald Raudales
Apr 6, 2026
1.0
Compré el samsung S25 ULTRA (OPEN BOX) , Necesito configurar el teléfono, pero no he podido debido a que viene con información interna, números de teléfono, restricciones, etcétera. Estoy decepcionado 😞 Best Buy👎
What types of products can I find at Best Buy in Harrisonburg, VA?
You can shop for TVs, computers, appliances, cameras, and more electronics at Best Buy in Harrisonburg.
What are the store hours for Best Buy at 259 Burgess Rd?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy offer curbside pickup at this location?
Yes, Best Buy offers curbside pickup service for your convenience.
Can I get my electronics repaired at Best Buy Harrisonburg?
Yes, the store offers expert repair services including Geek Squad support.
What payment options are accepted at Best Buy?
Best Buy accepts debit card payments and does not require cash only transactions.
Does Best Buy recycle electronics at this location?
Yes, this Best Buy location has electronics recycling services available.
Are appointments required for services at Best Buy Harrisonburg?
No, appointments are not required to visit or receive services at this location.
Is there a nearby Geek Squad service center for additional tech support?
Yes, Geek Squad is located near Best Buy, providing mobile phone store services and IT repair assistance.
What other stores or amenities are near Best Buy for a convenient shopping trip?
Nearby you can find Staples for office supplies, Petco for pet needs, and GameStop for video games, all within close proximity to Best Buy.
Where can I enjoy a meal near Best Buy after shopping?
Nearby restaurants include Aroma's Buffet and Grill, Thien-An Pho, and Ledo Pizza, perfect for dining before or after your visit to Best Buy.
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