Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Gordonsville, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
340 reviews
5 stars
301
4 stars
13
3 stars5
2 stars5
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, particularly highlighting individuals like Carson, David, and Michelle.
Service Delays
Several reviews mentioned long wait times and delays in service, with some customers expressing frustration over appointments not being honored.
Trade-In Issues
Multiple customers reported problems with trade-in processes, including lost devices and lack of follow-up from staff regarding trade-in credits.
Mixed Experiences
While many had positive experiences, some customers reported poor attitudes from staff and dissatisfaction with the resolution of their issues.
Knowledgeable Staff
Customers frequently noted the staff's expertise in handling technical issues and providing product recommendations.
- EBEmily BeshearNov 25, 20255.0Very helpful and knowledgeable
- BBBrittanyAug 9, 20251.0I won't be back in went in there to do the trade I was told to do in 30days and the gentleman that was there before even looking into my account was saying I can't help you .u have to go back to the store that told you would do the trade I dont. Now the deal he told u he would give u for this phone I told him none .then looked into my account and continued to say he couldn't help me to go back to same store who told me would take the trade and good luck because he dont think any store would do the trade .I will not be back. Poor attitude didn't see. Like he wanted to be there or help me out .
- CJChris JordanDec 31, 20243.0Had a great experience with the on boarding and switch over from another carrier. However, once I was a customer and the sale was done, support from the store was non existent. I had an issue with my bill regarding trade in credits, etc. I called the store and left a message for my sales rep and followed up a couple of days later with a direct text. Crickets. I ended up fighting Verizon offshore support to my situation straightened out. It would have been nice to get some assistance from the store
- DDDylan DrymondSep 11, 20175.0Rachel was very pleasant and helpful. She took the time to help me set up my new device and walked me through any questions I had. I highly recommend that you go see her for any of your wireless needs.
- RWRavyn WhitingApr 10, 20165.0I went in to see how much something would be and ended up with a freaking amazing phone and some tablets and the people there were super nice and super friendly and professional and helpful. Never have I walked into a store and felt more at home and confident in my buy then this place.
Frequently Asked Questions About Verizon
What types of products does Verizon offer at the Gordonsville location?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection at its Gordonsville store.
What are the store hours for the Verizon location in Gordonsville, VA?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 12:00 PM to 5:00 PM.
Does the Verizon store in Gordonsville provide in-store pickup service?
Yes, the Verizon Gordonsville store offers in-store pickup for online orders.
What payment methods does Verizon accept at the Gordonsville store?
Verizon accepts American Express, Discover, Mastercard, Visa, cash, as well as mobile payments like Apple Pay, Samsung Pay, and Android Pay.
Is recycling of electronics available at the Verizon Gordonsville location?
Yes, the store offers electronics recycling services.
Which brands can I find at the Verizon authorized retailer in Gordonsville?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands including Casemate, Otterbox, and Mophie.
What services does the Verizon Gordonsville store provide?
They provide services including new lines, upgrades, new devices, and accessories sales.
What nearby restaurants can I visit around the Verizon Gordonsville store?
Nearby restaurants include il Castello Italian Restaurant & Pizza, Subway sandwich shops, Made In Asia, Checkers, Little Caesars Pizza, Domino's Pizza, and Arby's. You can grab a meal before or after visiting the Verizon store.
Are there fitness options close to the Verizon Gordonsville location?
Yes, Anytime Fitness gym is nearby, offering a convenient option to work out before or after your visit to the Verizon store.
Which nearby places can help customers with additional needs when visiting the Verizon Gordonsville store?
Customers can find Virginia ABC for beverages, Hair Cuttery for hair and beauty services, PNC ATM for banking, and Walmart Gordonsville for various shopping needs near the Verizon location.