Business Details
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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
2,683 reviews
5 stars
1,416
4 stars
632
3 stars
275
2 stars
109
1 star
251
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customer service experiences are inconsistent, with some employees being helpful and knowledgeable, while others are reported as rude or unhelpful.
Geek Squad
Geek Squad services receive mixed reviews; some customers praise their expertise and assistance, while others report poor service and miscommunication.
Product Availability
Customers frequently mention issues with product availability and inventory, with many shelves reported as empty.
Pricing Issues
Customers express frustration over pricing, citing higher prices compared to competitors and issues with price matching.
Store Experience
The overall shopping experience is often marred by long wait times, unhelpful staff, and poor management, leading to dissatisfaction among customers.
- JTJames TerrebonneNov 16, 20251.0Rarely make theses types of reviews as I feel like a "Karen" for doing it but spent a solid 30 minutes trying to find help. Came in to buy a oura size kit and my friend wanted to buy a new tv. One with an orange cap on was literally flirting with a customer even when the same customer pointed out. Another made eye contact with me and then proceeded to hold his phone up as if taking a call only to put it back down when he thought I couldn’t see him. When my friended wanted to look at a open-box TV the guy working the front desk acted like it was his first day on Earth and didn’t know what to do. Not trying to gain anything out of this just disappointed
- SAShay AnneNov 9, 20255.0Kiev is a great employee and helped us out a bunch with headphones. Love the vibe, thank you!
- JMJim MahoneyNov 5, 20255.0Went to get a new cord for an HP LAPTOP. Peter assisted us and was super helpful in finding one. He took the to line and showed us that it did work for our particular laptop.
- MSMourad SaadNov 4, 20251.0Went to install purchased car start remote faced Unprofessional manger super careless! Hope there an option to give ZERO Star.
- UGUrsula G.Oct 25, 20251.0I had purchased a TV and utilized their Geek Squad services to have it mounted. They called me the evening before the installation to tell me that they couldn't find a local vendor who had the skills to mount a "very large TV", so they rescheduled the service for another week (already been waiting for a month). There's still no definite confirmation that they have a technician who can install it.
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy in Glen Allen, VA?
Best Buy in Glen Allen is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy at 11200 W Broad St offer curbside pickup services?
This Best Buy location offers curbside pickup services for customer convenience.
Can I get repair services at Best Buy Glen Allen?
Yes, Best Buy offers service and repair support, including Geek Squad assistance, at this location.
What products can I find at Best Buy in Glen Allen?
You can shop for TVs, computers, appliances, and more electronics with expert advice and Geek Squad support.
Is in-store shopping available at Best Buy on W Broad St?
Yes, in-store shopping is available and appointments are not required at this Best Buy location.
Which nearby retail stores can I visit along with Best Buy in Glen Allen?
You can visit nearby places such as World Market, Cost Plus World Market, Kohl's, and Pier 1 Imports for more shopping options.
Where can I find tech support near Best Buy Glen Allen?
Geek Squad located nearby offers TV mounting, IT service, and computer repair services to assist you.
Are there dining options near Best Buy on W Broad St?
Yes, nearby restaurants include Torchy's Tacos, KFC, Long John Silver's, Chuy's, Carrabba's Italian Grill, Bone Fish, Kona Grill, and Sonic Drive-In.
Does Best Buy Glen Allen accept debit card payments?
Yes, this Best Buy location accepts debit cards and does not require cash-only payments.
Is electronics recycling available at Best Buy in Glen Allen?
Yes, this Best Buy store offers electronics recycling services to help customers dispose of old devices responsibly.