Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
2,710 reviews
5 stars
1,433
4 stars
636
3 stars
275
2 stars
109
1 star
257
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor service, with reports of unhelpful staff and long wait times for assistance.
Product Availability
Several reviews mentioned issues with low inventory and empty shelves, leading to disappointment among customers.
Pricing Concerns
Customers frequently noted that prices at Best Buy are often higher than competitors, leading to frustration over value.
Geek Squad Performance
While some customers praised the Geek Squad for their expertise and helpfulness, others reported negative experiences with service delays and miscommunication.
Staff Engagement
Many reviews highlighted a lack of staff engagement and motivation, with employees appearing indifferent or distracted during customer interactions.
- RHRaja HayajnehJan 3, 20265.0I had a great experience at Best Buy on 11200 W Broad St, Glen Allen, VA. The store was clean, well-organized, and easy to navigate. The staff were friendly, knowledgeable, and genuinely helpful without being pushy. I was able to find exactly what I needed, and checkout was quick and smooth. Overall, this location offers excellent customer service and a solid shopping experience. I would definitely recommend it and will be coming back again.
- CMCharlene MartinDec 25, 20255.0Wonderful that I can stop in and ask questions about the different Quality of products. Broke the cord to something and do I need a $20 cord to replace or will a $14 do the same thing. What is the real difference between this cord dnd that cord. Sometimes brand makes a difference and sometimes the price makes s difference. Cheaper and if I break it again I still say it is the Teenager's fault 🤦🏼♀️ Kids just have a hard time remembering to put stuff out of the way of walking. Now I can break it twice.
- EGEli GDec 24, 20251.0Complete joke. The number they have listed doesnt connect to their store, good luck getting customer service. If you buy a laptop, dont expect it to come with a charger.
- BVBill VargasDec 22, 20251.0Worst customer service experience. Staff did not want to help. More focus on the chatt going on with other staff. No interest on helping what so ever. I will not step in to a best buy!
- MGMicah GaudioDec 6, 20255.0“Best Buy Short Pump: The Unsung Heroes of My Insta360 X5 Sanity” Shoutout to the absolute legends at Best Buy Short Pump, who rescued me from the technological meltdown of the century. I walked in with my Insta360 X5… which, let’s be honest, is basically a futuristic orb that demands very specific memory cards or it refuses to cooperate like a diva without its morning latte. I was standing there holding my camera, Googling things like “Why does my Insta360 hate me?” when a blue-shirt hero appeared—probably drawn in by the look of desperation on my face. Within seconds they diagnosed the issue: “Sir… you need the right memory card.” Ah yes. The card that Insta360 engineers apparently forged in Mount Doom. Not only did they point me to the exact SD card I needed, they double-checked speed, compatibility, and even whether my camera would throw a tantrum about it (spoiler: it didn’t). I walked out feeling like I had just completed a side quest in a video game with +10 Intelligence and +1 Memory Card That Actually Works. Thanks to Best Buy Short Pump, my footage is smooth, my camera is happy, and I no longer scream into the void while editing. Would trust them with all future tech emergencies. And possibly my life.
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy in Glen Allen, VA?
Best Buy in Glen Allen is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy at 11200 W Broad St offer curbside pickup services?
This Best Buy location offers curbside pickup services for customer convenience.
Can I get repair services at Best Buy Glen Allen?
Yes, Best Buy offers service and repair support, including Geek Squad assistance, at this location.
What products can I find at Best Buy in Glen Allen?
You can shop for TVs, computers, appliances, and more electronics with expert advice and Geek Squad support.
Is in-store shopping available at Best Buy on W Broad St?
Yes, in-store shopping is available and appointments are not required at this Best Buy location.
Which nearby retail stores can I visit along with Best Buy in Glen Allen?
You can visit nearby places such as World Market, Cost Plus World Market, Kohl's, and Pier 1 Imports for more shopping options.
Where can I find tech support near Best Buy Glen Allen?
Geek Squad located nearby offers TV mounting, IT service, and computer repair services to assist you.
Are there dining options near Best Buy on W Broad St?
Yes, nearby restaurants include Torchy's Tacos, KFC, Long John Silver's, Chuy's, Carrabba's Italian Grill, Bone Fish, Kona Grill, and Sonic Drive-In.
Does Best Buy Glen Allen accept debit card payments?
Yes, this Best Buy location accepts debit cards and does not require cash-only payments.
Is electronics recycling available at Best Buy in Glen Allen?
Yes, this Best Buy store offers electronics recycling services to help customers dispose of old devices responsibly.