Best Buy

Reviews

• RC

  Roy Cook

  6 days ago
  3.0
  customer service was great today. Unfortunately the last four times I've been in here they have not had what I needed.
• AS

  Anthony Sager

  Apr 22, 2026
  5.0
  Picked up gaming headset for live streaming. Good price, and lucky that it was the last set at that price on the shelf.
• RR

  RealReview

  Apr 18, 2026
  1.0
  One of the managers at this store. He would come up with the most ridiculous nonsense to stop you from buying items on deals and gets them for himself. He makes up random rules that favors him. He came up with purchase limit on clearance items. Like what? You put stuff on clearance due to inventory clearing on unpopular/non selling items yet you limit purchase? Then it they are all gone within an hour while they weren't being sold for over months. Yeah, That's where he got me thinking. Just stop it please
• RB

  Raven Burks

  Apr 10, 2026
  2.0
  I’ve noticed a significant decline in customer service at Best Buy over time. There’s little to no incentive for employees to actively assist customers. On my visit today, I waited nearly 10 minutes before anyone came to assist, at my request for assistance, despite multiple associates being on the floor. In fact, I spent some of my waiting time typing this review. Shopping here used to feel supported, but now it often feels like you’re left to figure things out on your own. If Best Buy has made internal changes that impact employee motivation or engagement, it’s showing on the customer side. I hope this is something they address, because the in-store experience has noticeably declined. I’m only leaving two stars because the associate that eventually showed up was helpful.
• ZE

  Zero Eure

  Apr 2, 2026
  5.0
  I had a wonderful experience at Best Buy Broad street yesterday. The staff was a bit thin yes, but every person who helped me was working to make my experience the best it could be. I got a transfer of enthusiasm from the employees and helpful advice and lots of care was given to my wants and needs. I’d recommend folks in Richmond head to this store for some great deals and great customer service.

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