Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 7613 Linton Hall Road in Gainesville, VA 20155
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
269 reviews
5 stars
230
4 stars
8
3 stars4
2 stars2
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, helpful, and attentive, particularly highlighting individuals like Christian, Masih, and Uzair for their exceptional service.
Billing Issues
Several reviews mentioned significant billing problems, including unexpected charges and miscommunication regarding plans and promotions, leading to frustration among customers.
Store Operations
Customers expressed dissatisfaction with the store's hours and accessibility, noting instances of early closures and unresponsive service.
Mixed Experiences
While many reviews were positive, there were also numerous complaints about misleading information and unprofessional behavior from some staff members.
- DDDPreciousDec 24, 20255.0Yuri was very knowledgeable and was kind enough to interrupt his break to help us.
- YYyeldaDec 19, 20251.0I did business with this store back in Novemver and honestly didnt have any issues--until I log into my Verizon app and see I owe 325$ for a "new line" on my account. I went there for an upgrade on two iPhones and traded in both phones and somehow the employee added a new line with a CALIFORNIA number. Dude, I live in Virginia, how are you going to add stuff to my bill that I didnt even ask for? Ive never written a review on a business in my life, but genuinely dont understand this place and their sketchy business. Even after calling Verizon customer service, the lady on the phone was sketched out and advised me to go speak to this gentleman in person to find out what he was doing. Anyway, dont recommend this place, go to a real Verizon not this place under Russell Cellular.
- HKHaval KareemDec 4, 20255.0Masih is very helpful and made sure we understood the process and got us the best deal.
- DVDon VitoDec 3, 20255.0amazing experience with uzair here, got amazing value for my phone. was in and out in 15-20 minutes. Highly recommend!
- NMnoelle mathewsonDec 2, 20255.0Masih was exremely helpful and very good at explaining! He's a keeper!
Frequently Asked Questions About Verizon
What services does the Gainesville, VA Verizon store offer?
The Verizon store in Gainesville offers wireless and mobile services, home phone service, home internet, and Fios Home Internet.
What types of products can I purchase at Russell Cellular in Gainesville?
You can buy Verizon Wireless products, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid mobile services.
What are the store hours for the Verizon location at 7613 Linton Hall Rd?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Where is the Verizon store located in Gainesville, VA?
It is located at 7613 Linton Hall Road, Gainesville, VA 20155.
Can I pick up my order in-store at Russell Cellular?
Yes, the store offers in-store pickup services.
What payment options are accepted at the Gainesville Verizon store?
The store accepts American Express, Cash, Discover, Mastercard, and Visa payments, and allows debit card payments.
Is the Verizon store at 7613 Linton Hall Rd wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What nearby dining options are available when visiting Russell Cellular in Gainesville?
Nearby restaurants include Domino's Pizza, Hangry Joe's Hot Chicken & Wings, Chick-fil-A, Zoes Kitchen, Mahana Fresh, Pei Wei, and Bolay for smoothies and juices.
Are there any grocery stores near the Verizon store on Linton Hall Rd?
Yes, Giant Food and Virginia ABC liquor store are nearby, offering grocery and pharmacy services.
What nearby facilities might be useful for customers visiting Russell Cellular?
Nearby facilities include Inova-GoHealth Urgent Care for medical needs, PNC Bank ATM and First National Bank ATM for banking, and KeyMe Locksmiths for lock services.