Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Fredericksburg for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
276 reviews
5 stars
137
4 stars
52
3 stars
24
2 stars
14
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the helpfulness and professionalism of staff, others reported rude behavior and poor service experiences.
Billing Issues
Multiple reviews highlighted dissatisfaction with billing practices, including unexpected charges and lack of transparency regarding fees.
Store Experience
Customers expressed frustration with long wait times and inadequate assistance, leading to a negative overall store experience.
Technical Support
Some customers received effective technical support, while others faced unresolved issues and poor communication regarding service problems.
Sales Practices
There were complaints about misleading sales tactics and pressure to upgrade services, contributing to customer dissatisfaction.
- CKCarl King5 days ago1.0Got scammed by Verizon but what else is new? Employee took my phone to be traded in for credit towards a new one when I went in. I left thinking everything was taken care of, only now however I’m getting messages telling me I never sent it in and I have to pay for the credit I was suppose to get. Watch out for the employees here they really don’t care about your issues and have a lazy attitude.
- JGJennifer GilleyNov 17, 20251.0We were there for 45 minutes and there were roughly 4 to 5 employees with only 3 helping people. 1 that was helping someone was on the phone with corporate on a speaker phone and they were talking about her having multiple accounts in collections. This should not have been put on speaker phone at all for the entire store to hear. Especially due to the fair credit actThere were 3 people ahead of us and 2 of those people actually got up and left because they had been there so long. Then 2 of the associates left. A couple who came in after us, and yes we are checked in, walked up to the lone associate that was helping someone in the main store area and asked for help. She said I'll be right with you. Meantime we never saw the other 2 associates that were previously helping people that were still in the back. We finally left and called the 800 # for assistance. Thankfully they were able to help. I have never seen this store that bad with customer service and have been going there since it opened. Very disappointed.
- RRRu RomeOct 23, 20251.0Poor cellular service and lack of response from Verizon tech support. Calls do not connect... they hang and do not reach the Verizon customer. Text messages arrive hours after transmission. Calls break-up and fade in and out. Advised Verizon of repeated problems with reaching their customer, but Verizon refused to check or fix the problem. For a company that charges the highest rate for cellular service, one would expect reported service problems to be taken seriously, in an effort to ensure their customers are receiving the full service for which they are paying.
- LKLita KimbleOct 14, 20251.0So I went to Verizon to see what an upgrade would cost an to get my bill down also to get phones off my bill that I don't have .well the sales person said he could get my bill down an a cheaper monthly payment. Didn't get a receipt so was told my bill would be under 200 an he got me an my daughter alot of discounts . Well Didn't get anything I was told my bill was $380. Long way from the $ 140 i was told .told him I was on unemployment could not afford a high bill. At&t here i come . Cause verizon has been ripping me off for over a year cause my phone was stolen so I got another an had 30 days to return. Well my phone was turned in 2 days after so I returned the new one an got my phone back so im still paying for the phone I gave back i think the sales person kept the new phone an didn't return it to the store . So dissatisfied with verizon I've been with them over 3 years.
- CBClaire BennettOct 13, 20255.0Great service, thank you again!
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Fredericksburg?
The Verizon store in Fredericksburg is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 10:00 AM to 5:00 PM.
What brands of smartphones does the Verizon Fredericksburg store offer?
The store offers the latest smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an in-store appointment at the Verizon Fredericksburg location?
Yes, you can schedule your in-store appointment online to ensure personalized service at the Fredericksburg Verizon store.
What delivery and pickup options are available for orders from the Verizon Fredericksburg store?
Verizon offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What services does the Verizon store in Fredericksburg provide?
The store provides mobile plans, wireless Internet plans, voice plans, and Fios Internet plans along with business devices like cell phones and laptops.
What payment methods are accepted at the Verizon Fredericksburg store?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash only payment.
Where is Verizon located in Fredericksburg?
Verizon is located at 10227 Patriot Hwy, Fredericksburg, VA 22407, USA.
What popular dining options are near the Verizon store in Fredericksburg?
Nearby dining options include Firehouse Subs, Champs Chicken, Burger King, Subway, Chipotle Mexican Grill, and McDonald's, perfect for grabbing a meal before or after your visit.
Are there any nearby coffee shops near Verizon Fredericksburg?
Yes, Starbucks Coffee is nearby, a great spot to relax or have a coffee while visiting the area.
What other services are available near the Verizon Fredericksburg store?
Nearby services include MyEyeDr. for eye care, Jenny's Barber Shop for grooming, and Dry Clean Express for laundry, offering convenient options close to Verizon.