Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 5629 Plank Road in Fredericksburg, VA 22407
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
324 reviews
5 stars
264
4 stars
16
3 stars
5
2 stars4
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Paul, Sabrina, and Aela.
Professionalism
Several reviews highlighted the professionalism of the staff, noting their ability to handle complex issues and provide detailed explanations.
Mixed Experiences
While many customers had positive experiences, some reported poor service, long wait times, and unfulfilled promises, particularly regarding promotions and inventory.
Efficiency
Customers appreciated the quick service and efficient problem-solving, with many stating they were in and out of the store in a timely manner.
Store Environment
Some feedback mentioned issues with cleanliness and odors in the store, which detracted from the overall experience.
- KVKriston VardimanNov 14, 20255.0We had such a great experience at this Verizon location! The person helping us was just really patient and worked with us for a really long time to get what we needed accomplished. Definitely recommend.
- JDJohn DoeNov 12, 20251.0There could be no place with poorer service, infrastructure, online help, consumer help, than Verizon. I would never purchase an item from them, and rue the day that my internet is powered by them. Prices are high, service is poor, materials are sub par, and if you are ever in the terrible event where you need help... good luck! I was bounced around through 4 people for my business, just to say after 1.5 hours, that there was a line cut. I had people, lying to me, people that did not understand or speak English, and at the point, I would rather pay more than deal with a business like Verizon, on principal. BYBY Verizon, and be mindful review readers, this is just a person in Virginia with a business, personal home lines, business lines, internet, and business cell phone lines. Garbage!!!
- BFBluann FaberOct 18, 20251.0There was a Doug that was not helpful. I ordered a tablet and he said that wasn’t the location and took no time to help me find the location it was at according to the number on my ticket. I go to the Verizon store 2 min away next to the Panera and the helpful and efficient worker called a coworker to help look up the location number even though her store was technically closed.
- CGCarl GladdenOct 16, 20255.0Kevin was very detailed and professional! I cannot recommend enough! Thanks Kevin!
- TMTravis McGeeOct 13, 20255.0Saved us $1600 between 2 phones and changing our plan relative to what the Central Park store offered the same day. Respectful, patient, knowledgeable folks that appear to enjoy their work. They are capable and helpful - not easy to find this type of experience anymore. Made upgrading phones a positive experience.
Frequently Asked Questions About Verizon
What brands of mobile phones and accessories does Verizon at 5629 Plank Rd offer?
Verizon offers brands including Samsung, Google, Apple, Motorola, and LG along with Verizon Wireless products and accessories.
What are the store hours for Verizon at 5629 Plank Rd, Fredericksburg, VA?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Does the Verizon store at this location offer in-store pickup services?
Yes, Verizon offers in-store pickup for purchases made online or via their app.
What payment options are accepted at Verizon in Fredericksburg?
This location accepts American Express, Cash, Discover, MasterCard, and Visa for payment.
How can I contact the Verizon store at 5629 Plank Rd?
You can call the main phone number at +1 540-784-4221 or email fredericksburg3.va@russellcellular.com.
Is the Verizon store at 5629 Plank Rd wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers.
Which nearby dining options can I explore before or after visiting Verizon at 5629 Plank Rd?
Nearby dining options include Wingstop, Jersey Mike’s Subs, Burger King, McAlister’s Deli, Chipotle Mexican Grill, and McDonald’s for a variety of fast food and restaurant experiences.
Are there nearby financial services close to Verizon at 5629 Plank Rd?
Yes, Wells Fargo Bank, Navy Federal Credit Union, Capital One Bank, and LibertyX Bitcoin ATM are nearby financial service options.
If I need physical therapy services near Verizon, where can I go?
Pivot Physical Therapy is located nearby and offers physical therapy, occupational therapy, and speech therapy services.
How can I schedule or manage my Verizon account for the Fredericksburg store?
You can schedule and manage your Verizon account using the My Verizon app available on the Apple App Store or via their quick link website.