Verizon

4.4
328 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 5629 Plank Road in Fredericksburg, VA 22407

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
5629 Plank Rd, Fredericksburg, VA
22407, United States

Hours

Reviews

4.5
324 reviews
5 stars
264
4 stars
16
3 stars
5
2 stars
4
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Paul, Sabrina, and Aela.

Professionalism

Several reviews highlighted the professionalism of the staff, noting their ability to handle complex issues and provide detailed explanations.

Mixed Experiences

While many customers had positive experiences, some reported poor service, long wait times, and unfulfilled promises, particularly regarding promotions and inventory.

Efficiency

Customers appreciated the quick service and efficient problem-solving, with many stating they were in and out of the store in a timely manner.

Store Environment

Some feedback mentioned issues with cleanliness and odors in the store, which detracted from the overall experience.
  • KV
    Kriston Vardiman
    Nov 14, 2025
    5.0
    We had such a great experience at this Verizon location! The person helping us was just really patient and worked with us for a really long time to get what we needed accomplished. Definitely recommend.
  • JD
    John Doe
    Nov 12, 2025
    1.0
    There could be no place with poorer service, infrastructure, online help, consumer help, than Verizon. I would never purchase an item from them, and rue the day that my internet is powered by them. Prices are high, service is poor, materials are sub par, and if you are ever in the terrible event where you need help... good luck! I was bounced around through 4 people for my business, just to say after 1.5 hours, that there was a line cut. I had people, lying to me, people that did not understand or speak English, and at the point, I would rather pay more than deal with a business like Verizon, on principal. BYBY Verizon, and be mindful review readers, this is just a person in Virginia with a business, personal home lines, business lines, internet, and business cell phone lines. Garbage!!!
  • BF
    Bluann Faber
    Oct 18, 2025
    1.0
    There was a Doug that was not helpful. I ordered a tablet and he said that wasn’t the location and took no time to help me find the location it was at according to the number on my ticket. I go to the Verizon store 2 min away next to the Panera and the helpful and efficient worker called a coworker to help look up the location number even though her store was technically closed.
  • CG
    Carl Gladden
    Oct 16, 2025
    5.0
    Kevin was very detailed and professional! I cannot recommend enough! Thanks Kevin!
  • TM
    Travis McGee
    Oct 13, 2025
    5.0
    Saved us $1600 between 2 phones and changing our plan relative to what the Central Park store offered the same day. Respectful, patient, knowledgeable folks that appear to enjoy their work. They are capable and helpful - not easy to find this type of experience anymore. Made upgrading phones a positive experience.

Frequently Asked Questions About Verizon

What brands of mobile phones and accessories does Verizon at 5629 Plank Rd offer?

Verizon offers brands including Samsung, Google, Apple, Motorola, and LG along with Verizon Wireless products and accessories.

What are the store hours for Verizon at 5629 Plank Rd, Fredericksburg, VA?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.