Best Buy

4.1
2480 reviews
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About

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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
1541 Carl D Silver Pkwy, Fredericksburg, VA
22401, United States

Hours

Reviews

4.1
2,480 reviews
5 stars
1,404
4 stars
530
3 stars
228
2 stars
102
1 star
216

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised individual staff members for their helpfulness, many reported long wait times and poor overall service.

Product Availability

Several customers expressed frustration over product availability and issues with pricing discrepancies between in-store and online.

Installation Services

Installation services received positive remarks, with customers appreciating the quality of work and professionalism of the installation staff.

Management Issues

Numerous reviews highlighted dissatisfaction with management and operational inefficiencies, leading to negative customer experiences.

Geek Squad Experience

The Geek Squad service received criticism for unresponsiveness and inadequate support, with several customers expressing frustration over unresolved issues.
  • JJ
    Jeff
    4 days ago
    1.0
    I've been shopping at this specific location since it opened in the 90s. I went it in here recently and it was very depressing. For being one of the only stores for miles around to be able to touch, listen and purchase A/V equipment you think they would have so much to offer for the consumer. They offer nothing but mostly sound bars that eventually end up in the open box section. The many brands of receivers that are usually on display are now down to three. No speakers on display, nothing to demo and only maybe two brands of speakers are on shelves. This is just the budget section. The magnolia rooms are just a waste of space at this point. Walked in there, did a 360 in disappointment and walked out. My thing is you guys offer little to nothing for those who who may want to try and get into home theater. I can't even recommend this store, a store I've been shopping at for almost 30 years to friends to go buy AV equipment. I've watched you guys bury so much of the competition in the area only to be a store that sells majority of sound bars. Please fix this. Give me a reason to return to your store
  • JM
    J M
    Nov 1, 2025
    5.0
    Excellent manager, great prices, plus car stereo installation. I’ve also found cool things at the Best Buy outlet here
  • AK
    Angie Kallio
    Nov 1, 2025
    5.0
    I went in to buy a new TV, and I was helped immediately. I was in and out. The gentleman that assisted me was extremely helpful and friendly.
  • MJ
    Malachi J
    Oct 23, 2025
    5.0
    Tony is the Goat, excellent customer service from him. He helped me twice in the past week and was truly kind and thoughtful with my transactions.
  • MC
    M C
    Oct 15, 2025
    1.0
    Quoted a price in store on a pair of speakers. Called back 2 days later. Sale operator not in store. Claimed bo ability to communicate with store. Turns out a lie. A message can be sent. Told to just Drive. I live 2 hours away. I drive. They refuse to honor price. Even after saying you can see me on camera 2 days back speaking to your associate. Cj tried to speak to Michael acting manager at the time. GM in interview. Basically told yup that sucks....can't do anything.....yup no way to contact directly but they should have sent us a message.....having worked for the company previous in Florida. Just shameful.

Frequently Asked Questions About Best Buy

What are the operating hours of Best Buy in Fredericksburg?

Best Buy in Fredericksburg is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

Does Best Buy Fredericksburg offer curbside pickup services?

Yes, Best Buy Fredericksburg provides curbside pickup services for your convenience.