Feedback on customer service is mixed; while some customers praised individual staff members for their helpfulness, many reported long wait times and poor overall service.
Product Availability
Several customers expressed frustration over product availability and issues with pricing discrepancies between in-store and online.
Installation Services
Installation services received positive remarks, with customers appreciating the quality of work and professionalism of the installation staff.
Management Issues
Numerous reviews highlighted dissatisfaction with management and operational inefficiencies, leading to negative customer experiences.
Geek Squad Experience
The Geek Squad service received criticism for unresponsiveness and inadequate support, with several customers expressing frustration over unresolved issues.
JJ
Jeff
4 days ago
1.0
I've been shopping at this specific location since it opened in the 90s. I went it in here recently and it was very depressing. For being one of the only stores for miles around to be able to touch, listen and purchase A/V equipment you think they would have so much to offer for the consumer. They offer nothing but mostly sound bars that eventually end up in the open box section. The many brands of receivers that are usually on display are now down to three. No speakers on display, nothing to demo and only maybe two brands of speakers are on shelves. This is just the budget section. The magnolia rooms are just a waste of space at this point. Walked in there, did a 360 in disappointment and walked out. My thing is you guys offer little to nothing for those who who may want to try and get into home theater. I can't even recommend this store, a store I've been shopping at for almost 30 years to friends to go buy AV equipment. I've watched you guys bury so much of the competition in the area only to be a store that sells majority of sound bars. Please fix this. Give me a reason to return to your store
JM
J M
Nov 1, 2025
5.0
Excellent manager, great prices, plus car stereo installation. I’ve also found cool things at the Best Buy outlet here
AK
Angie Kallio
Nov 1, 2025
5.0
I went in to buy a new TV, and I was helped immediately. I was in and out. The gentleman that assisted me was extremely helpful and friendly.
MJ
Malachi J
Oct 23, 2025
5.0
Tony is the Goat, excellent customer service from him. He helped me twice in the past week and was truly kind and thoughtful with my transactions.
MC
M C
Oct 15, 2025
1.0
Quoted a price in store on a pair of speakers. Called back 2 days later. Sale operator not in store. Claimed bo ability to communicate with store. Turns out a lie. A message can be sent. Told to just Drive. I live 2 hours away. I drive. They refuse to honor price. Even after saying you can see me on camera 2 days back speaking to your associate. Cj tried to speak to Michael acting manager at the time. GM in interview. Basically told yup that sucks....can't do anything.....yup no way to contact directly but they should have sent us a message.....having worked for the company previous in Florida. Just shameful.
What are the operating hours of Best Buy in Fredericksburg?
Best Buy in Fredericksburg is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Fredericksburg offer curbside pickup services?
Yes, Best Buy Fredericksburg provides curbside pickup services for your convenience.
Where is Best Buy Fredericksburg located?
It is located at 1541 Carl D Silver Parkway, Central Park Shopping Center, Fredericksburg, VA 22401, USA.
What types of products can I find at Best Buy Fredericksburg?
You can shop for TVs, computers, appliances, and more at Best Buy Fredericksburg with expert advice and Geek Squad support available.
Does Best Buy Fredericksburg provide repair services?
Yes, the store offers service and repair support through its Geek Squad services.
Can I recycle electronics at Best Buy Fredericksburg?
Yes, Best Buy Fredericksburg features electronics recycling services.
Are there any furniture stores near Best Buy Fredericksburg?
Yes, nearby furniture stores include Bassett Furniture, Bassett Home Furnishings, Ashley, and Ethan Allen, which you can visit after shopping for electronics.
Where can I get hair and beauty services near Best Buy Fredericksburg?
Nearby you can find Great Clips, Elite Nails and Spa, and Sport Clips Haircuts of Fredericksburg - Central Park for haircuts, nails, and other beauty treatments.
Are there dining options close to Best Buy Fredericksburg?
Yes, Fujiya House (Japanese Steakhouse & Sushi Bar) and Five Guys are nearby dining places where you can enjoy meals before or after your shopping visit.
What payment methods does Best Buy Fredericksburg accept?
Best Buy Fredericksburg accepts debit cards and checks and does not require cash-only payments.