Best Buy

Reviews

• YF

  Yailin Frometa

  4 days ago
  5.0
  Our experience today was fantastic! Our salesperson, Alberto, was very friendly and professional. Thanks to him, we were able to buy our TV and even a laptop at great prices and with excellent financing. I highly recommend this salesperson; he is very professional. Congratulations to this store; they have wonderful staff!
• KP

  Kristina Pandozzi

  Dec 27, 2025
  1.0
  I brought my laptop in for ongoing charging issues and explained its still covered under AppleCare. The Geek Squad employee immediately suggested there was probably nothing they could do and that I'd likely need to buy a new laptop, which made no sense give the AppleCare coverage. After I asked them to send it to Apple (what they said they usually do), they took my laptop and information and then left me waiting at the counter for an additional 15+ min with no updates. When I checked in twice they couldn't tell me whether they needed anything else from me or how much longer it would take (and didn't seem particularly concerned). It also took a long time just to be acknowledged when I first arrived. Between the lack of communications and poor customer service, I asked for my laptop back to take directly to an Apple Store instead. I definitely don't recommend Best Buy's Geek Squad! UPDATE: My Desktop and Documents disappeared after the associate had me sign out of my Apple ID because he didn't know where to disable Find My Mac. I wasn't warned this would remove my files locally or asked about backups. While I was able to restore everything later via iCloud, this caused unnecessary stress and risk (possible data loss).
• JF

  Juan Flores

  Dec 27, 2025
  1.0
  Avoid the man with the clipboard. He is the worst customer service or manager. Apple helped to set up an appointment. I verified the part was available and arrived on time for the appointment. This man came out of nowhere to say, "they won't work on your, what do you have? I will check if part is available" I told him I had verified. He asked, "how could you, you could not". When he came out in a despicable tone he said, "the part is available, but you can leave the phone and pick it up next day." We had told him we traveled from another state to get it repaired. Even when there is an Apple poster that says need it fast. Apple, if you partnered with companies that can't comply, can't satisfy customer's with service when parts are available, for a service/extended warranty paid customer. Then customers will drop Apple and or bestbuy for the ineptitude of a micromanaging man with a clipboard.
• JN

  Jonathan Nganga

  Dec 24, 2025
  5.0
  I had an amazing experience at this BestBuy location. Even though my order was a bit delayed, the manager coordinated switching it to delivery for me. I received my order and everything was done perfectly well, with amazing attention to detail from the employees and management. Genuinely deserving of 5 stars. Thank you Best Buy!
• AM

  Ana Madrid

  Dec 23, 2025
  1.0
  This place was awful. I went to the Falls Church location and the customer service was very pooractually, there was no customer service at all. I was looking for an Alexa device. They didn’t have it and sent me to the Richmond location. The employee there was nicer than the first one, but the experience was still frustrating. He made me wait almost half an hour, repeatedly saying, I’m going to get it for you. In the end, he told me they didn’t have it and that it must have been stolen. I don’t understand why he couldn’t have said that from the beginning instead of making me wait so long. Overall, it was a waste of time and a very disappointing experience.

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