Best Buy

Reviews

• JP

  John Parker

  4 days ago
  4.0
  Don't normally shop at a Best Buy, but decided to today. Looking for a specific item,and with the help of an employee, I easily found what I wanted. Store was clean, the gentleman that assisted me seemed very knowledgeable and took the time to explain and answer my questions. I left a satisfied customer.
• ER

  Edward Ramos

  Feb 24, 2026
  1.0
  Do not come to this Best Buy. I used to frequent this Best Buy because it is close to home but I will never come back here again. I was helped by an AT&T trainee and his trainer with info on Meta glasses and they persuaded me to upgrade my phone. It was all fun and jokes while I was getting the phone information transferred to the new phone. The trainer left me and his trainee alone. Not sure were he went he never said anything but I didn’t think anything of it. We started having issues transferring the data and had to call AT&T. It was a difficult experience over the phone I could tell the trainee was getting frustrated. Just want to mention he said it would only take 15mins. 2 hours in and we could not get any help over the phone and I could tell the trainee was getting upset. He basically told me to drive to the nearest AT&T store and walked away. Left me with two phones that didn’t work and a very confused look on my face. I started with two customer service agents and got left with 0. No one seemed able to help me not even the Best Buy staff member knew how to help me because they weren’t “Best Buy” employees. I’ll never come back to this location again.
• SS

  SZN'd1206

  Feb 18, 2026
  1.0
  Horrific experience at thus Best Buy. Went here to make a final decision on the Skullcandy 720s or the Shokz Opendots. I was stereoryped from the moment I walked in. I never received any help, workers walked right by me and never said a word (black woman)! I was just constantly monitored by security as the esrbuds are right st the front. I shouldnt have to wear my federal badge around my neck to be treated like a decent human being and shopper. I am going to pay off my BB card and never, ever shop with you all again! Additionally, I am going to reach out to corporate on this one. Target showed me love and suggested the Shokz opendots over the Skullcandy 720s. Shouout, and a huge thank you to TARGET ! I love my Opendots. Best Buy missed out on my $200 because of their shady business practices!
• PC

  Prince Carlos

  Feb 11, 2026
  5.0
  I had an amazing experience at Best Buy in falls church VA. thanks to Michael Cronauer I went in looking for a small speaker, and Michael took the time to understand exactly what I was looking for. He ended up recommending a fantastic surround sound system that was perfect for what I needed. His knowledge and enthusiasm were incredible, and he truly went above and beyond to ensure I was satisfied. I left the store feeling thrilled and well taken care of. Highly recommend Michael Cronauer for anyone looking for top-notch customer service!
• BG

  Brandon Grageda

  Feb 4, 2026
  1.0
  I purchased a 77-inch TV for $3,600 and it failed after just one year. I also purchased the extended warranty, expecting the issue to be handled smoothly. Instead, the experience has been incredibly frustrating. When Geek Squad came out, they didn’t attempt to resolve the issue beyond ordering replacement parts. I was told this problem is “common” for this model due to the separate box design—which is already concerning. After doing my own research, I asked about a full replacement since a TV at this price point failing after a year is a major reliability red flag. The manager’s response was shocking. I was told that the price of the TV doesn’t matter and that a replacement will not be considered unless the same part fails three times. I was also told I should extend the warranty further and that this is simply “part of owning a new TV.” That is completely unacceptable. I spoke to another manager after contacting Geek Squad support, who at least provided more transparency on how replacements might be approved. However, the Geek Squad home department continues to reject my claims, does not call me back, and even documented that they called me when they did not. This experience makes it very clear that Best Buy and Geek Squad prioritize selling products and warranties, but when issues arise, they make the process so exhausting that customers feel forced to accept subpar solutions. A $3,600 TV—or any TV—should not be powering off after one year. That is a serious defect, and customers should not be told to just keep repairing it and keep buying more warranty coverage. I strongly recommend doing thorough research before purchasing an expensive TV from Best Buy. Retailers like Costco or Micro Center offer far better customer support and warranty handling, including full replacements when a product shows clear reliability issues.