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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
3,203 reviews
5 stars
1,756
4 stars
694
3 stars
285
2 stars
131
1 star
337
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being rude or unhelpful.
Product Availability
Customers expressed frustration with product availability and stock issues, leading to delays and cancellations.
Store Management
Concerns about management's attitude and effectiveness, with reports of dismissive behavior from some managers.
Positive Experiences
Several customers highlighted exceptional service from specific employees, leading to positive shopping experiences.
Store Condition
The store's cleanliness and organization received positive remarks, although some noted issues with product displays.
- JOJason Osorio3 days ago5.0I had a fantastic experience at Best Buy thanks to an associate named Summer. He was incredibly helpful and patient throughout my visit. He even informed me about the 12-month no-interest financing option that I didn’t know was available to me as a Best Buy credit card holder. That was a pleasant surprise and made my purchase even better. Overall, Summer really went above and beyond, and I’m grateful for his excellent customer service!
- VCVictor ChavezNov 15, 20251.0I've never been treated this way in one of their stores. I've had a membership with them for over 5 years, which costs around $179.99 per year, and when I went in for help with an 11-inch iPad Pro, they told me they couldn't help, that they couldn't exchange it for another one, that they could trade it in for $250 (it looked to be in good condition), or that I should sell it on Facebook Marketplace. It's unbelievable, unacceptable.
- JSJon SheldonNov 11, 20255.0I went today to buy a television. I wanted one that looks like art on my wall and I was afraid it was gonna take a long time. I was met as they came in by Shawn the manager who’s like the captain of a ship and keeps everything running really smoothly when they figured out that I needed some advice from an employee who was off for the day. They actually called him at home and got him on the phone to advise me on some details. The service was fantastic. They were thorough quick gave me lots of options. Help me sort through them. I was just incredibly impressed.
- KFkenny farrarNov 5, 20254.0Their system with appointments and their customer service is terrible. Saying that the person that helped me was as good as I remember and every bit as helpful. The Geek Squad warranty for $10 on my microwave well worth it
- ZRZachary RangelOct 25, 20255.0Likely the #1 BestBuy location in North Virginia for service quality and speed. Joaquin at this store moved a sudden rush line quickly and charismatically. When he gave me my pickup order, he even gave me relevant and useful suggestions for accessories that don't come with the product, such as getting a microSD card for a digital camera that doesn't ship with one. It wasn't just him, too. Unlike other BestBuy locations in nova, there were multiple employees on checkout working like a well oiled machine. Unexpectedly excellent experience.
Frequently Asked Questions About Best Buy
What are the operating hours of the Best Buy store at 5799 Leesburg Pike?
The Best Buy store is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy location offer curbside pickup?
This Best Buy supports curbside pickup services for your convenience.
Where is this Best Buy store located?
It is located at 5799 Leesburg Pike, Room D, Falls Church, VA 22041, United States.
Can customers get expert advice and support at this Best Buy?
Yes, the store offers expert advice along with Geek Squad support to assist customers.
What types of products can I find at this Best Buy?
You can shop for TVs, computers, appliances, cameras, and more at this Best Buy store.
Does this Best Buy accept debit card payments?
Yes, this Best Buy location accepts debit card payments and does not require cash only.
Is there electronics recycling available at this Best Buy?
Yes, the store offers electronics recycling services.
Are appointments required for shopping or services at this Best Buy?
No, appointments are not required for in-store shopping or services at this location.
Which nearby shopping center can I visit before or after shopping at Best Buy?
You can visit Ballston Common Mall, a nearby shopping center, for additional shopping and dining options.
What nearby eateries can I find around Best Buy at 5799 Leesburg Pike?
Nearby restaurants include Dca Bistro, Moe's Southwest Grill - Baileys Crossroads, Full Kee Restaurant, Panera Bread, Caramelo Bakery, Pizza Hut, and Pho Vinh Loi.
Where can I get mobile phone services near this Best Buy location?
Nearby mobile phone stores include Geek Squad, Sprint Store, and T-Mobile for your telecommunications needs.