Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Fairfax’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.5
361 reviews
5 stars
306
4 stars
8
3 stars
7
2 stars5
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional service provided by specific employees like Bryant, Justin, and Jossues, highlighting their professionalism, patience, and helpfulness.
Inconsistency
Several reviews noted inconsistent experiences, with some customers receiving excellent service while others faced unhelpful or dismissive staff.
Technical Assistance
Customers appreciated the technical support provided by staff, particularly in resolving issues with phone setups and transfers.
Sales Experience
Positive feedback was given regarding the sales process, with many customers feeling they received good deals and thorough explanations of plans and promotions.
Store Environment
The store environment received mixed reviews; while some found it welcoming and clean, others reported feeling uncomfortable due to staff attitudes.
- SJSean JahanmirNov 12, 20255.0Bryant provided exceptional service. Kind, professional, knowledgeable. In other happy customer.
- JMJoe MNov 10, 20255.0Zach was superb in helping set up my Verizon internet, which is super fast in uploading all my images. His assistance with helping me with the app also was great…customer service like that is a tremendous value to the company!
- MHMichael HordellNov 2, 20255.0Bryant McKinney of the Fairfax Store met with me and my family concerning our upgrade. He was professional, knowledgeable, and friendly. He took all the time necessary to answer every question that was asked and provided quality information that allowed us to make the best decisions for us. I have dealt with numerous Verizon techs and while I’ve never had a complaint, I’ve never dealt with a tech like Bryant.
- AOAbdullah OrcanOct 23, 20251.0Don’t do any shopping in this store. Imagine employees in the store but they don’t help. You have to wait for who assist you. If sales person not here ; they don’t!!! I’ve never seen before in my life ; any store like this place.
- BRBeth RobertsonOct 18, 20255.0We came into upgrade a phone and worked with Justin. He was the best Verizon worker we have ever worked with. The experience was seamless and he helped us make sure we have the best deal possible. Justin was honest, quick, and personable which made coming to this store so much better.
Frequently Asked Questions About Verizon
What services does the Verizon store at 10950 Lee Hwy offer?
The Verizon store provides wireless sales consultations, device upgrades for brands like Apple, Samsung, Google, and Motorola, Verizon plan assistance, and sells wireless accessories and exclusive Verizon services.
What are the store hours for the Verizon Cellular Sales location in Fairfax?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Can I pay my Verizon bill in-store at this location?
Yes, you can pay your Verizon bill in-store at the Fairfax Cellular Sales location.
What payment methods are accepted at the Verizon store?
The store accepts American Express, Discover, Mastercard, and Visa credit cards.
Does the Verizon store offer pickup services?
Yes, they offer both in-store pickup and curbside pickup services for your convenience.
Do I need to make an appointment before visiting the Verizon store?
No appointment is required to visit the store, but you can call ahead to make an appointment if you prefer.
Which wireless brands are available at the Verizon store?
You can find devices from Verizon, Apple, Motorola, Samsung, LG, HTC, Google, and Asus.
What nearby places can I visit before or after shopping at Verizon?
Nearby you can visit Five Guys for a quick meal, Honey Baked Ham for deli options, or Starbucks for coffee and refreshments.
Is there public transportation or ride services to help me get to the Verizon store?
While specific transit details aren't listed, the store offers an Uber link for convenient ride services to 10950 Lee Hwy.
Are there other electronic or mobile phone stores near the Verizon location?
Yes, nearby electronics and mobile phone stores include Cellular Sales itself and T-Mobile, providing additional options for wireless products and services.