Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Fairfax’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.5
363 reviews
5 stars
308
4 stars
8
3 stars
7
2 stars5
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional service provided by staff members like Bryant, Justin, and Jossues, highlighting their knowledge, patience, and willingness to help.
Staff Knowledge
Several reviews noted the staff's expertise in explaining plans and resolving issues, contributing to a positive customer experience.
Negative Experiences
A number of customers reported poor service, including unhelpfulness and lack of knowledge from certain employees, leading to frustration and dissatisfaction.
Store Environment
While many customers appreciated the friendly atmosphere, some expressed concerns about long wait times and inadequate assistance during busy periods.
- JSJessica ShoresJan 5, 20265.0There were only 2 employees working and I was the fourth customer in the store. I was returning equipment only. They were incredibly kind and diligent. Jacob who helped me, had me out in no time at all. While still helping others also.i witnessed his patience and positive attitude with the customers in store. Just want to give this store a shout out and let whomever know how lucky there are to have employees that take time to listen and care.
- YBYoussef BanoubDec 16, 20255.0I worked with Bryant McKinney here at Verizon. He was extremely helpful and knowledgeable and got me a great deal signing up with Verizon. Best service I ever received .
- SJSean JahanmirNov 12, 20255.0Bryant provided exceptional service. Kind, professional, knowledgeable. In other happy customer.
- JMJoe MNov 10, 20255.0Zach was superb in helping set up my Verizon internet, which is super fast in uploading all my images. His assistance with helping me with the app also was great…customer service like that is a tremendous value to the company!
- MHMichael HordellNov 2, 20255.0Bryant McKinney of the Fairfax Store met with me and my family concerning our upgrade. He was professional, knowledgeable, and friendly. He took all the time necessary to answer every question that was asked and provided quality information that allowed us to make the best decisions for us. I have dealt with numerous Verizon techs and while I’ve never had a complaint, I’ve never dealt with a tech like Bryant.
Frequently Asked Questions About Verizon
What services does the Verizon store at 10950 Lee Hwy offer?
The Verizon store provides wireless sales consultations, device upgrades for brands like Apple, Samsung, Google, and Motorola, Verizon plan assistance, and sells wireless accessories and exclusive Verizon services.
What are the store hours for the Verizon Cellular Sales location in Fairfax?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Can I pay my Verizon bill in-store at this location?
Yes, you can pay your Verizon bill in-store at the Fairfax Cellular Sales location.
What payment methods are accepted at the Verizon store?
The store accepts American Express, Discover, Mastercard, and Visa credit cards.
Does the Verizon store offer pickup services?
Yes, they offer both in-store pickup and curbside pickup services for your convenience.
Do I need to make an appointment before visiting the Verizon store?
No appointment is required to visit the store, but you can call ahead to make an appointment if you prefer.
Which wireless brands are available at the Verizon store?
You can find devices from Verizon, Apple, Motorola, Samsung, LG, HTC, Google, and Asus.
What nearby places can I visit before or after shopping at Verizon?
Nearby you can visit Five Guys for a quick meal, Honey Baked Ham for deli options, or Starbucks for coffee and refreshments.
Is there public transportation or ride services to help me get to the Verizon store?
While specific transit details aren't listed, the store offers an Uber link for convenient ride services to 10950 Lee Hwy.
Are there other electronic or mobile phone stores near the Verizon location?
Yes, nearby electronics and mobile phone stores include Cellular Sales itself and T-Mobile, providing additional options for wireless products and services.