Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone CompanyTCC
TCC Fairfax, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 10695 Braddock Rd.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
558 reviews
5 stars
527
4 stars8
3 stars4
2 stars1
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional service provided by representatives like Jorge and Madison, highlighting their patience, knowledge, and willingness to help.
Efficiency
Customers frequently noted the quick and efficient service they received, with many mentioning minimal wait times and smooth transactions.
Technical Support
Several reviews emphasized the representatives' ability to resolve technical issues effectively, often going above and beyond to ensure customer satisfaction.
Mixed Experiences
While most feedback was positive, there were a few negative experiences reported, particularly regarding a lack of professionalism from some staff members.
- DDdemianaraoufJan 4, 20265.0The staff was very patient and friendly,,,
- RKRoger KahlerDec 23, 20255.0Madison at the Fairfax store near George Mason was fantastic. She guided us through all of our options and kept us informed throught the process of switching carriers and activating our new phones, iPads and watches! Thanks Madison!
- MAMahreen AliDec 20, 20255.0Alvaro was incredibly kind and patient. We walked into the Verizon store around 8:30 pm to set up a new internet connection, with the store closing at 9:00 pm. Due to an unexpected system issue, our address was not appearing correctly. Despite this, Alvaro did not give up. He never once rushed us or showed concern about the closing time. Instead, he stayed focused and worked diligently to resolve the issue so the order could be placed successfully. As someone who works in networking myself, I know that resilience is one of the most important qualities for success, and Alvaro demonstrated that perfectly. I rarely leave reviews, but I felt compelled to this time because Alvaro truly deserves the recognition. Verizon is very lucky to have him on their team. Best wishes for Alvaro and 5 stars for his services.
- DCDana ChenDec 2, 20255.0Alvaro was fantastic! He took his time with us and walked us through the process of getting new phones and watches and helped us to navigate to a plan that reduced our monthly fee.
- LGLexus GreenNov 25, 20255.0Went in to change service providers. Tobi and Maddison were fantastic. They were having technical difficulties, and worked through it quickly. Tobi helped me find the phone plan I needed and the devices I wanted. Thank you!
Frequently Asked Questions About Verizon
What services does TCC Fairfax, a Verizon authorized retailer, offer?
TCC Fairfax offers smartphones, tablets, Verizon home internet, wireless devices, accessories, prepaid and postpaid plans, business accounts, device activation and financing, and award-winning customer service.
What are the store hours for the Verizon store at 10695 Braddock Rd, Fairfax, VA?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
What brands of devices are available at the Verizon TCC Fairfax store?
Brands available include Apple, Samsung, Motorola, LG, HTC, and Google.
Does the Verizon TCC Fairfax store provide in-store pickup service?
Yes, in-store pickup is available for products ordered.
Where is the Verizon TCC Fairfax store located?
The store is located at 10695 Braddock Rd, Fairfax, VA 22032, USA.
How can I schedule an appointment or manage my Verizon services easily?
You can schedule appointments or manage your services through the My Verizon app or the TCC appointment website at https://www.tccrocks.com/appointments/.
Is the Verizon TCC Fairfax store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What nearby food options are available if I want to grab a meal or snack before or after visiting the Verizon store?
Nearby options include Josie's Frozen Yogurt, Saxbys Coffee Fairfax, Fairfax Samurai Japanese Steak Restaurant & Sushi Bar, Dunkin', McDonald's, Taco Bamba, The Halal Guys, Domino's Pizza, Tropical Smoothie Cafe, Wendy's, and Brion's Grille.
Are there any nearby services to help with shipping or printing needs near the Verizon TCC Fairfax store?
Yes, FedEx Office Print & Ship Center is nearby for courier, printing, and shipping services.
What nearby salons and beauty services can I visit around the Verizon TCC Fairfax store?
Nearby beauty and hair salons include Act II Salon, Nam Nguyen Hair, Volition Salon, Snip-its Haircuts for Kids, Sue Hair Studio, and Sola Salon Studios.