Verizon Authorized Retailer – Your Wireless provides the best Verizon store experience and customer service. Shop smartphones, iPhone, iPad, tablets, Apple Watch, Fios, unlimited wireless plans, monthly discounts and more at our Fairfax, VA location.
Many customers praised the staff for being helpful, knowledgeable, and efficient, particularly highlighting individuals like Nasreen, Xavier, and Arjun.
Mixed Experiences
While most reviews were positive, some customers reported rude or unhelpful service, indicating inconsistency in staff performance.
Efficiency
Customers frequently noted quick service and smooth processes for phone upgrades and account changes, with many leaving satisfied with their experience.
Professionalism
Several reviews emphasized the professionalism of the staff, with many associates being described as patient and attentive to customer needs.
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Tanisha
3 days ago
5.0
Very helpful & efficient worker. Best Verizon I ever went to
RA
Rony Akhter
5 days ago
5.0
I had an outstanding experience at Verizon thanks to Arjun. He was knowledgeable, efficient, and genuinely helpful. He made the entire process of setting up four phones and lines smooth and stress-free, and I truly appreciated his professionalism and honesty. Verizon is lucky to have him!
MW
Michael Williams
Feb 16, 2026
5.0
Nash was awesome. Seriously the team at this Verizon store is always professional and courteous. I always choose to come to this store for the helpful customer service. Thank you Nash!
JT
Jo Tonleu
Feb 14, 2026
5.0
I cant emphasize enough how helpful, efficient, and knowledgeable Xavier and the staff at this Verizon store are.
Throughout my upgrade, trade in and account mix-up processes, Xavier took initiative to anticipate and address every challenges that I may encounter. He was kind and understanding with me and all other customers in the store. At times, he was actively managing concerns of 3 different customers at the same time (since we were all at different stages of the process) and we all managed to walk away with our issues successfully addressed. The phone case he recommended is still providing well-needed protection to my phone.
Thank you Xavier and all Verizon staff at this location. You're all incredible.
KS
Kelli Soskey
Feb 12, 2026
5.0
Great service, I was able to get what I needed and questions answered! Nasreen was patient and knowledgeable!