Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 9444 Main St in Fairfax, VA 22031
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
433 reviews
5 stars
381
4 stars
10
3 stars2
2 stars2
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Sam, Louis, and Yousef.
Service Issues
Several reviews highlighted frustrations with long wait times, poor communication, and issues with appointments, leading to negative experiences.
Store Accessibility
Customers reported problems with store hours, including being locked out during posted hours and difficulty reaching staff by phone.
Sales Practices
Some customers expressed dissatisfaction with upselling tactics and unexpected charges during transactions, leading to feelings of being misled.
- JEJefferson EvansDec 19, 20255.0The staff is polite, friendly and very knowledgeable. The space is plenty big. Easy parking, even with being close to a Trader Joe's. Minimal aggressive upselling of higher priced products, accessories, and such. I am very happy to have them nearby in my cellular hours of need.
- PGPatricia GedeoDec 3, 20255.0Great experience! I was out visiting and even being from out of state the transition went smoothly with upgrading to a new phone!
- NNNabeelNov 24, 20251.0Total waste of time. I was there as soon as they opened at 10:00, I was the first customer in line. I told them exactly what I was there for. They made me wait 20 minutes just to tell me they can't help me because they aren't corporate owned. They could've told me that up front instead of making me wait 20 minutes for nothing
- MAMANOOCHEHR DEHGHANI ABBASINov 18, 20255.0Dan It's very professional, and and helpful person
- AHAshley HarronOct 23, 20251.0Just had an extremely rude interaction with someone who identified themselves as the store manager by the name of Sam. I was sent a text that made it sound as if my account had experienced fraud. It turned out to be a sales call and when I complained, Sam, hung up on me twice. I will be shopping around for different services as a direct result of my interaction with this employee or branch manager.
Frequently Asked Questions About Verizon
What are the operating hours of Russell Cellular in Fairfax?
Russell Cellular in Fairfax is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Where is Russell Cellular's Fairfax store located?
The Fairfax store is located at 9444 Main St, Fairfax, VA 22031.
Which mobile phone brands are available at Russell Cellular in Fairfax?
Russell Cellular offers various brands including Verizon, Samsung, Google, Apple, Motorola, and LG.
What types of products can I find at Russell Cellular's Fairfax location?
You can find Verizon Wireless plans, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid products.
Does Russell Cellular offer in-store pickup services?
Yes, Russell Cellular offers in-store pickup for your convenience.
What payment methods are accepted at Russell Cellular in Fairfax?
They accept American Express, Cash, Discover, Mastercard, and Visa as payment options.
Is Russell Cellular in Fairfax wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers' ease of access.
Can you mention some dining options near Russell Cellular's Fairfax store?
Nearby dining options include Blue Ocean (sushi and Japanese restaurant), Chopt Creative Salad Company (salad bar and vegetarian), Pho Duong Fairfax (Vietnamese), Izakaya Blueocean (sushi), &pizza (pizza and Italian), and Popeyes Louisiana Kitchen (fast food).
Are there any fitness or health-related businesses near Russell Cellular Fairfax?
Yes, nearby are Orangetheory Fitness (gym and boot camp), Epiphany Movement Center (pilates and yoga studio), iSmile Dental Care (dentist), and Inova GoHealth Urgent Care (urgent care and doctor services).
What nearby places could be helpful for customers visiting Russell Cellular in Fairfax?
Customers might find the Pickett Shopping Center useful for additional shopping, the UPS Access Point location for courier services, and Staples for office equipment and printing services.