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Brand Certified

Verizon

4.5
(446 reviews)

Business Details

9444 Main St, Fairfax, VA
22031, United States
(703) 865-4142

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 9444 Main St in Fairfax, VA 22031

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
9444 Main St, Fairfax, VA
22031, United States

Hours

Reviews

4.5
446 reviews
5 stars
386
4 stars
10
3 stars
2
2 stars
2
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Sam, Louis, and Yousef.

Service Issues

Several reviews highlighted problems with service, including long wait times, unfulfilled orders, and poor communication regarding phone availability.

Store Operations

Customers expressed frustration with inconsistent store hours and issues with appointments, often finding the store closed or understaffed.

Sales Practices

Some customers reported feeling misled about charges and promotions, particularly regarding activation fees and additional costs after purchases.
  • JE
    Jim Ely
    4 days ago
    5.0
    Sam was very helpful with 3 separate issues across 2 devices.
  • AP
    Agustín pineda
    Feb 19, 2026
    5.0
    Excellent service and great staff 👍
  • GK
    Gary Korolev
    Feb 13, 2026
    1.0
    Bad service. I am a business customer. I spent over an hour there on a saturday upgrading my phone. they do not have any in stock so they almost always have to order them in. They said the phone would be there two days later. It turns out a week later that they never ordered the phone. The guy told me I have to call to cancel the order myself which was never made. This I found out after calling the central office. Also there is no complaint process. Unprofessional and understaffed.
  • JE
    Jefferson Evans
    Dec 19, 2025
    5.0
    The staff is polite, friendly and very knowledgeable. The space is plenty big. Easy parking, even with being close to a Trader Joe's. Minimal aggressive upselling of higher priced products, accessories, and such. I am very happy to have them nearby in my cellular hours of need.
  • PG
    Patricia Gedeo
    Dec 3, 2025
    5.0
    Great experience! I was out visiting and even being from out of state the transition went smoothly with upgrading to a new phone!

Frequently Asked Questions About Verizon

What are the operating hours of Russell Cellular in Fairfax?

Russell Cellular in Fairfax is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.

Where is Russell Cellular's Fairfax store located?

The Fairfax store is located at 9444 Main St, Fairfax, VA 22031.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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