Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 11750 Fair Oaks Mall in Fairfax, VA 22033
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.0
922 reviews
5 stars
616
4 stars
58
3 stars
31
2 stars
31
1 star
186
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Luis, Jimmy, and AJ, while others reported rude and unhelpful interactions.
Efficiency
Several reviews highlighted efficient service and smooth experiences, but there were also complaints about long wait times and slow service.
Product Knowledge
Customers appreciated the knowledge and expertise of staff in assisting with phone upgrades and service plans, although some felt staff lacked adequate training.
Mixed Experiences
While many customers had positive experiences, there were significant complaints regarding poor customer service and unresolved issues, particularly with equipment returns and service reliability.
- OWolly waller3 days ago5.0I was helped by a young man named Adoko and i could not have had a better experience everything was handled quickly with ease he knew what he was doing and he was very fun to chat with!! i will absolutely be coming back for all my verizon needs and will be sure to recommend him and verizon at fair oaks to everyone i can!!
- DSDennis Smith5 days ago5.0Luis was very professional and patient with us. His knowledge of the system was excellent and answered all of our questions. We never felt rushed and he was very friendly.
- GMGeorge MurphyJan 2, 20265.0Fantastic customer service! Our representative spent almost two hours with us as we tried to move an att phone to Verizon. Att representatives that were called were very difficult to deal with but our Verizon representative was very patient. Verizon and Russell do great work! Very much appreciated.
- RLRaymond LynchDec 16, 20252.0Not a great experience, it took over five hours to just upgrade to a new iPhone (16) from an old iPhone(13). At one point they were ready to send us to the Apple store to fix some of the issues. In the end I had to re-download every app on my phone.
- SDSusan DavisDec 10, 20255.0We worked with Jimmy to exchange a defective Fios box vms4100. He looked in the back and had none nor did any near by stores. Seems Verizon will be changing the boxes January. We left frustrated but he called mebefore we left the parking lot. He found one in the back in the wrong place. Cannot believe he looked further after we left and just before closing. That is customer service above and beyond.
Frequently Asked Questions About Verizon
What is the address of Russell Cellular Verizon store in Fairfax?
The Russell Cellular Verizon store is located at 11750 U Fair Oaks Mall, Fairfax, VA 22033.
What are the operating hours of the Verizon store at Fair Oaks Mall?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Which mobile phone brands are available at Russell Cellular in Fairfax?
The store offers Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG devices.
Does the Russell Cellular Verizon store offer in-store pickup?
Yes, the store provides in-store pickup services for products.
What payment options are accepted at the Verizon store in Fairfax?
They accept American Express, Cash, Discover, Mastercard, and Visa payments.
Is the Verizon store at Fair Oaks Mall wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customer convenience.
Where can I find more information or contact the Fairfax Verizon store?
You can visit their website at http://www.russellcellular.com/ or email them at fairfax3.va@russellcellular.com. The main phone number is +1 703-785-0440.
What nearby dining options are available around the Verizon store at Fair Oaks Mall?
You can enjoy meals at nearby places such as Mezeh Mediterranean Grill, Kolbeh VA (Middle Eastern and pizza restaurant), and &pizza - Fair Oaks (Italian and vegetarian).
What other retail stores are located near Russell Cellular at Fair Oaks Mall?
Nearby retail stores include Gap, Forever 21, J.Crew, Express, and Francesca's for clothing, as well as Apple Fair Oaks and Boost Mobile for electronics and mobile phones.
How can nearby attractions help customers visiting the Verizon store?
Visitors can enjoy shopping at various clothing and electronics stores or grab a meal at local restaurants within Fair Oaks Mall, making it convenient to combine shopping or dining before or after their Verizon visit.