Geek Squad

Reviews

• PS

  Paul Stansbery

  Apr 26, 2025
  1.0
  I made an appointment to have my IPhone looked at. When I got to the appointment, I waited 10 minutes for anyone to talk to me. I was then told that their Apple technician had not come in and that they had called all the Apple customers to let them know. I received no call, no text and no email to let me know my appointment was cancelled. I was told I could make an appointment the for the next day, but they would not make the appointment for me. I had made my original appointment right there in the store, so there was no reason they could not make me an appointment for me for the next day. The person I spoke with was unapologetic.
• JS

  James Subia

  Jun 3, 2023
  1.0
  Would not repair my tv from 1983 they said it was too old
• RS

  RODRIGO SAHONERO

  Aug 27, 2021
  2.0
  Took 3 weeks to get repairs done and still have the same issue
• FA

  Fawaz Amjad

  Jul 8, 2020
  1.0
  Tried calling them numerous times about my repair status order which has been showing 'in transit' for straight ten days. I tried calling geek squad customer service number and out of two hours on phone with them, roughly hour and half they put me on hold and transfer to other departments. I could barely get chance to speak to agents reporting issue for less than 20 minutes out of two hours!!it's infuriating. And the most disturbing part is that no one picks up phone at store to talk to help me get transfered directly to Geek Squad Agent at location to address my concern. Now I have no idea and neither Geek squad customer service agents about my item repair status. God knows where it is at or is it even at repair shop or not. The agent convinced me that it would take 2 to 3 weeks to repair the item and deliver back to shop. But if the item is showing 'in transit' for straight ten days than I don't know how to handle from here on. I didn't even want to put one star rating but I have no other option.

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