Best Buy

Reviews

• DN

  DAY NIGHT

  1 day ago
  1.0
  STAY AWAY! Store manager Jacob took advantage of a language barrier and sold me a Best Buy membership I did not need. I was there only to buy a new phone for my company, but he pushed the membership with a “50% discount,” and I ended up purchasing it. When I asked to speak to the store manager, he said he was the manager. I then requested a refund and was told I needed to call customer service instead. When I said I would take a photo for review purposes, he accused me of threatening him and said he would call the police — for no valid reason. The good thing is that the store has many cameras that record everything from beginning to end. Anyways stay away!!!
• TM

  Tanner M

  Feb 17, 2026
  1.0
  Ordered a TV for next day shipping. Turns out they use a third party service called Roadie and that driver cancels my delivery cause it can’t fit in their jeep (weird). You’d think the store would automatically find a new driver but they don’t you have to notify them based off of their customer support line and Roadies line. Hard to notify them when the personal line is automatically sent to a third party call center. Was told I would be contacted by the store but that hasn’t happened yet and for some reason can’t cancel my order for a refund so waiting for someone to give me a response.
• SM

  Shailendra Maini

  Feb 11, 2026
  2.0
  They didn’t refund my $50when I Cancelled membership within time limit,on automated phone call! Be alert!
• RJ

  Rebecca Jones

  Feb 6, 2026
  1.0
  Went here specifically for the "Camera Experience Shop" but it was a waste of time and gas. Several popular models were not on display, those that were had no lens or no power. And no staff around to offer assistance. What's the point of having cameras on display if you can't actually test them?
• BR

  Ber Roz

  Jan 26, 2026
  1.0
  During my visit, I was assisted by a sales associate named Jean and his colleague. They were responsible for helping me with my purchase, but I found them uncooperative and uninterested in providing detailed information about the devices I intended to buy. Additionally, I was attempting to finance my purchase, which required a minimum of $299 to qualify; however, my purchase total was only $229. When I informed Jean that I might consider adding items to reach the $299 threshold, he suggested I could simply add snacks costing approximately $7. While reviewing the transaction on the screen, I noticed that a Best Buy membership charge of $49.99 had been added without any explanation or disclosure regarding the nature or benefits of the membership. This has been the worst experience I have encountered at Best Buy to date.

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