Very lazy manager working at 11:30am in Wed April 8. Took 20 mins to come to front desk. Avoid this store for sure as you’ll find the management is incompetent.
CV
Chibzii Vadim
Apr 4, 2026
1.0
⚠️ Unprofessional and Deceptive Service
Rating: 1 (Zero stars if possible)
This is the most irresponsible team I have ever dealt with. They offered me a gift card, but it was actually a credit card. When I realized this, I told the agent to cancel everything immediately. He promised it was canceled, but five days later, the card arrived in the mail.
This unprofessional mistake has now impacted my credit score. I am working hard on my credit because I need to buy a house, and now I have this unnecessary headache. It is hard to understand how a manager can hire such irresponsible workers.
Avoid this place. They are dishonest and their lack of professionalism can ruin your financial plans
ET
Eman TF
Apr 2, 2026
5.0
It was a bad experience with Jacob Tadros. He provided misleading information, behaved unprofessionally, and showed no understanding of proper customer service, I have submitted a formal complaint, and I am glad that Customer Support and Store Manager William addressed the situation.
Special thanks to Abdulrahman for his professionalism and excellent service
ZM
Zakr Moaez
Apr 1, 2026
1.0
Very unprofessional experience. The employee spoke to customers in a rude and disrespectful way, which made the situation uncomfortable. They also claimed to be a manager, but their behavior didn’t reflect that at all. I personally witnessed this, and others have noticed the same issue. Customer service needs serious improvement.
MS
Mohamed Sharaf
Apr 1, 2026
5.0
👍 to “ I want to thank the other staff, especially Abdulrahman Alrisha for being professional, respectful, and very helpful.
Be careful and double-check everything before buying. ” He has positive energy, a smile, patience, honesty, and friendliness. I will send my friends to buy some products and ask about Abdul Rahman Al-Risha in particular.
What types of products can I find at Best Buy in Fairfax?
Best Buy in Fairfax offers TVs, computers, appliances, and more, along with expert advice and Geek Squad support.
What are the operating hours for Best Buy at Fairlakes Shopping Center?
Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy offer curbside pickup or in-store pickup?
Best Buy provides in-store shopping and pickup services, but does not offer curbside pickup at this location.
Is repair service available at Best Buy in Fairfax?
Yes, Best Buy offers service repairs through their Geek Squad support at this location.
What payment methods are accepted at Best Buy Fairfax?
Best Buy accepts debit cards and checks; cash-only payments are not required.
Where is Best Buy located in Fairfax?
Best Buy is located at 13058 Fairlakes Shopping Center, Fairfax, VA 22033, USA.
Which nearby restaurants can I visit before or after shopping at Best Buy?
You can enjoy meals at nearby restaurants like Red Robin Gourmet Burgers, Guapo's TexMex, Chipotle Mexican Grill, and Jimmy John's sandwich shop.
What nearby stores can complement my visit to Best Buy at Fairlakes Shopping Center?
Nearby stores include the AT&T Store for mobile accessories, BJ's Wholesale Club for groceries and gas, and Ulta Beauty for cosmetics and hair supplies.
Is there any nearby service to help with electronics or computer repairs?
Geek Squad, located nearby, offers IT services and computer repair, complementing Best Buy's services.
Does Best Buy Fairfax participate in electronics recycling?
Yes, Best Buy offers electronics recycling services at this location.
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