Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 100 Downey Knolls Drive in Elkton, VA 22827
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
246 reviews
5 stars
215
4 stars
6
3 stars
6
2 stars3
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with several specific mentions of employees going above and beyond.
Sales Practices
Some reviews highlighted concerns about unethical sales tactics, including pressure to purchase unnecessary services and hidden fees.
Store Experience
Overall, customers reported a positive experience in the store, with quick service and efficient problem resolution, although some noted long wait times due to limited staff.
Product Issues
Several customers experienced problems with purchased phones, including receiving defective devices and issues with warranty claims.
Management Concerns
There were complaints about management practices, particularly regarding customer service follow-up and handling of complaints.
- BGBrenda GoodOct 4, 20255.0Russell Cellular in Elkton Virginia was very knowledgeable and helpful. I would recommend that you check them out with all of your cell phone needs. I will definitely be going back if I have any future issues.
- JHJayne HatzfeldSep 17, 20255.0Jim and the other worker helped me so much w my phone and tablet. He also helped me w my husbands phone. I have been a customer there ever since they opened and will continue for as long as I can
- AFArthur FleshmanSep 15, 20255.0Absolutely wonderful the whole experience
- TBTommy BeachSep 12, 20255.0Easy transition, friendly, and they don't waste your time !!.. A-1 service !
- CRCheryl RakestrawJun 22, 20255.0The representative that assisted me and my husband with getting new phones was great.
Frequently Asked Questions About Verizon
What services does Verizon at 100 Downey Knolls Drive in Elkton, VA offer?
Verizon offers wireless service, mobile service, home phone service, and home internet at this location.
What are the operating hours for the Verizon store in Elkton, VA?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Which brands can I find products for at Russell Cellular in Elkton?
You can find products from Verizon, Samsung, Google, Apple, Motorola, and LG at this store.
Does the Verizon store in Elkton offer in-store pickup?
Yes, they offer in-store pickup services for your convenience.
What payment options are accepted at the Verizon store in Elkton?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is the Verizon store in Elkton wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I schedule appointments or services through an app for the Verizon store in Elkton?
You can schedule services using the My Verizon app available on the Apple App Store.
What nearby restaurants can I visit before or after shopping at the Verizon store in Elkton?
Nearby restaurants include Ciro's Italian Eatery, Burger King, Domino's Pizza, Peking China Restaurant, and Little Caesars Pizza.
Are there any nearby stores for quick essentials near the Verizon store in Elkton?
Yes, nearby stores include Dollar General, Rite Aid, Food Lion, and Walgreens for your convenience.
Where can I find shipping and courier services near the Verizon store in Elkton?
There are two UPS Access Point locations and a LibertyX Bitcoin ATM nearby for shipping and courier needs.