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Brand Certified

Verizon

4.6
(205 reviews)

Business Details

919 S Craig Ave, Covington, VA
24426, United States
(540) 759-3069
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Covington, VA. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection. We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use. Frontier Internet is also available at this location, with strong offers for homes and businesses in the area. Visit us for reliable wireless service, expert support, and solutions that fit your needs.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
919 S Craig Ave, Covington, VA
24426, United States

Hours

Reviews

4.6
205 reviews
5 stars
170
4 stars
17
3 stars
6
2 stars
1
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being knowledgeable, friendly, and patient, with many highlighting exceptional service from specific employees.

Store Experience

Overall, customers reported positive experiences in the store, noting the staff's ability to handle multiple customers efficiently and provide personalized assistance.

Product Knowledge

Many reviews emphasized the staff's expertise in explaining products and services, helping customers make informed decisions.

Mixed Experiences

While most feedback was positive, a few customers reported instances of poor service or long wait times, indicating inconsistency in the customer experience.
  • AR
    Amanda Richardson
    5 days ago
    5.0
    Kris, the customer service tech, was amazing. He was patient and helpful. I appreciate that he took his time on a busy Saturday.
  • PT
    Patricia T
    6 days ago
    5.0
    Brooklyn was great! She was knowledgeable and helpful.
  • FN
    Frank Nelson
    Feb 19, 2026
    5.0
    Resolved the issue with a very professional attitude
  • AA
    Annie
    Feb 1, 2026
    5.0
    It was time to upgrade my phone from a iPhone 13 mini to a more recent model. I hate that iPhone doesn’t make a mini anymore because I like the smaller size. I went to the Verizon store in Covington Virginia and the service was exceptional. Alexis was very personable and took great care of me. I also converted my home Internet needs with a bundle package with Streaming. I’ve been a Verizon customer for over 20 years and Alexis took the time to show me the value and the money saved if I bundled everything together so I took the leap. I have nothing but raving reviews for the customer service and care that was given to me by Verizon and Alexis at the covington Virginia branch. Highly recommend.
  • LO
    Laurie Ogden
    Jan 23, 2026
    5.0
    Great guy, answered all my questions and some good humor, too

Frequently Asked Questions About Verizon

What products does Verizon in Covington offer?

Verizon in Covington offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What brands are available at the Verizon store?

The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, Otterbox, and many more.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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