Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Colonial Heights for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
576 reviews
5 stars
277
4 stars
91
3 stars
56
2 stars
41
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, ranging from helpful and friendly interactions to rude and unprofessional behavior from staff.
Wait Times
Many customers reported excessively long wait times, often exceeding an hour, leading to frustration and dissatisfaction.
Store Management
Several reviews highlighted issues with store management and employee training, suggesting a lack of organization and knowledge among staff.
Product Availability
Customers expressed frustration over issues with product availability and order processing, including delays and cancellations without proper communication.
- CSCheryl SeberaDec 31, 20255.0My son had a problem with his replacement phone. Tiara figured it out after the other clerk could not. Unfortunately it involved me having to go to the Verizon store however, Tiara was able to help me right away solving the problem with my son's phone connection within 10 minutes! Thanks Tiara!
- MKMyo KruckelDec 20, 20252.0They have a waiting list but take SOME customers ahead of those waiting. Being a like a sheep, and waiting , you just get skipped and your voice system has to be the worst
- JCJeff ChappellDec 16, 20255.0Both on my first and second visit both Associates were most helpful patiently Answering all my questions as Cudos to the management as know o know how to hire those individuals with a pasion for Great Customer Service
- TTTaylorDec 15, 20251.0Never helpful. Honestly, choose a different phone service entirely.
- MWMonek WashingtonDec 6, 20255.0KC was a great help setting up our new phones and helping get the best deal possible. I will definitely be back to see him for all my Verizon needs. Give him a raise!!!!! 10000/10
Frequently Asked Questions About Verizon
What are the Verizon Colonial Heights store's hours of operation?
The Verizon Colonial Heights store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon Colonial Heights store located?
The store is located at 798 Southpark Blvd, Suite 2, Colonial Heights, VA 23834, USA.
Which brands of smartphones does Verizon Colonial Heights offer?
The store offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What online and in-store shopping options does Verizon Colonial Heights provide?
You can shop online with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas. In-store appointments can also be scheduled.
What types of products and services are available at Verizon Colonial Heights?
The store offers mobile plans, wireless internet plans, voice plans, Fios internet plans, as well as business cell phones, mobile hotspots, tablets, and laptops.
Does Verizon Colonial Heights accept various payment methods?
Yes, they accept debit cards, mobile NFC payments, and paychecks. They do not require cash only payments.
Is free Wi-Fi available at the Verizon Colonial Heights store?
Yes, the store provides free Wi-Fi for customers.
How can I schedule an appointment or access Verizon services on the go?
You can schedule in-store appointments and manage your account using the My Verizon app, available at the Apple App Store.
What nearby stores can I visit along with Verizon Colonial Heights for shopping?
Nearby shopping options include South Park shopping center, Shoe Carnival for footwear, Rugged Wearhouse for clothing, and Mattress Firm for furniture.
Are there any nearby cafes where I can relax before or after visiting Verizon?
Yes, Starbucks and The Smoothie Spot are nearby cafes where you can enjoy coffee or smoothies before or after your visit.
What nearby health and medical services are available near Verizon Colonial Heights?
You can find BioLife Plasma Services for plasma donation, Dr John Ji Orthodontics, Taylor Chiropractic Clinic, and America's Best Contacts & Eyeglasses for eye care nearby.