Business Details
798 Southpark Blvd, Colonial Heights, VA
23834, United States
Certified by Verizon • Feb 22, 2026
(804) 520-4900
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/virginia/colonial-heights/colonial-heights-203136
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Colonial Heights for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.8
931 reviews
5 stars
505
4 stars
124
3 stars
74
2 stars
51
1 star
177
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of helpful and rude service, with some employees praised for their assistance while others were described as unprofessional and dismissive.
Wait Times
Many customers reported excessively long wait times, often exceeding an hour, leading to frustration and dissatisfaction.
Store Management
Several reviews highlighted issues with store management and employee training, suggesting a lack of organization and accountability.
Product Knowledge
Customers expressed concerns about employees' knowledge of products and services, with some feeling that staff were not adequately trained.
Overall Experience
Overall, experiences varied widely, with some customers having positive interactions while others reported feeling undervalued and frustrated.
- RRRoberto Rosado1 day ago5.0Outstanding
- APAriel Polanco5 days ago5.0Melissa was such a great help!!! She made the process so much easier. Please ask for her she will make sure you get a good deal.
- CSCheryl SDec 31, 20255.0My son had a problem with his replacement phone. Tiara figured it out after the other clerk could not. Unfortunately it involved me having to go to the Verizon store however, Tiara was able to help me right away solving the problem with my son's phone connection within 10 minutes! Thanks Tiara!
- MKMyo KruckelDec 20, 20252.0They have a waiting list but take SOME customers ahead of those waiting. Being a like a sheep, and waiting , you just get skipped and your voice system has to be the worst
- JCJeff ChappellDec 16, 20255.0Both on my first and second visit both Associates were most helpful patiently Answering all my questions as Cudos to the management as know o know how to hire those individuals with a pasion for Great Customer Service
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Certified February 22, 2026Yext Knowledge Graph
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