Best Buy

Reviews

• TR

  Tyler Retelle

  Feb 10, 2026
  5.0
  I was there for an online order pickup. The store was nice and clean. The pickup process was extremely easy.
• CW

  Curtis O Winfrey

  Feb 9, 2026
  1.0
  Went to my local best buy to purchase some Pokémon cards following up from the previous week when they had warning sign posted stating that they had none available due to the emergency weather we received which is totally understandable so i waited filled with excitement for the following week anticipation brewing for the chance to get some pokemon cards at retail msrp from my local store which is 30 minutes from my house knowing the demand i decided to get there early so i would have an opportunity to catch some of them and to my suprise upon opening the manager happily smiled and stated we didnt get that much and its all gone with a smile i get it employees get benefits but to tell us to come back and then say the product is unavailable i dont think its fair best buy used to be a 5 star store in my opinion but the way its operating now its down there with walmart internal shrink , poor customer service poor consumer experience i was a total tech member for years back when it meant something maybe things will change in the next 5 years
• DS

  David Strigel Sr.

  Feb 7, 2026
  1.0
  Bought a tv and delivery and install. Provided my new address. My wife held up a text with the new address. The sales man got it right and we both verified. They showed up at my old address 3 hours away. 6 hours with 5 different support people including the store and my address is still not corrected and they won’t provide a new delivery date. Horrible service. Horrible system. Avoid them. Buy elsewhere
• CC

  Culb

  Feb 7, 2026
  1.0
  I purchased an oven from best buy. The oven never worked. I had a terrible time getting a refund, even after it was picked up. The customer service was terrible overall and I will never buy anything at bestbuy ever again. Seriously don't do it. This store is terrible!
• CC

  Chantay

  Jan 30, 2026
  1.0
  Today I experienced the worst customer service ever at the Best Buy Colonial Heights store. My hubby and I went there to get me a new screen protector. We waited at the cashier area and a group of about 5-6 employees were goofing around the Meta glasses display-completely ignoring us. My husband went over to them and asked if we could get some assistance and one of the guys says what you need? Basically he seemed annoyed that we had the audacity to interrupt his fun time at work. He seemed irritated and his attitude was nonchalant. No customer service skills at all-poor service all around. My hubby has an account at Best Buy and gets lots of his electronics from here but going forward we will not visit this store again -someone really needs to address the employees at this store- I noticed lots of negative reviews recently for this store. Learn how to treat people use kind words and stop acting like the customer is not valued. Do better!!