Best Buy

Reviews

• NM

  Nuvarius Micajah

  Nov 16, 2025
  1.0
  I came into Best Buy a few days ago and I was very unimpressed with the customer service at Best Buy In Colonial Heights, VA. it’s very concerning in today’s society when it comes to the customer service, it seems like people have no care in the world to want to help customers that walk through their door. Me and my mother came in there to ask a simple question regarding an error message that we kept receiving on our home computer, she politely asked an employee if he knew anything about computers and he referred us to “Geek Squad“, which is understandable being that they specialize in fixing electronics. Upon getting over there, we stood at the counter for about 10-15 minutes Aafor someone to assist us and nobody ever did. There was an employee who came up to the counter looking for something under the counter but didn’t even feel the need to acknowledge us, which really bothered us. My mom proceeded to walk over to the greeter for him to help or at least FIND someone who is able to help and he passed us to another employee who referred us right back to Geek Squad and at that point, we just left. It saddens me that certain individuals choose to work within this field but don’t even have the basic customer service skills to even acknowledge if a customer needs assistance.
• AW

  Anthony Williams

  Nov 16, 2025
  1.0
  Customer service is the key to a successful business and the lack of training was evident. Long lines, staff at the register with an attitude, and no manager intervened to offer support. I pre-ordered an item an no one was available for me to retrieve. I canceled my order and do not plan to return.
• OO

  Oliver

  Nov 6, 2025
  2.0
  I don’t frequent this store and don’t usually recommend anyone come in here , came in here with mother so she can purchase a new laptop , stood there I know for at least 15 minutes before I had to ask for help. No acknowledgment whatsoever , the laptop dude helped an older lady and disappeared up to the front. And sent a young lady to help us. What turned into a 10 minute trip ended up being a little over 20 minutes. The laptop dude was just standing there when we first walked over to look around (she already knew what she wanted) (just browsing) no greeting or anything. Walked right past us to help this other woman who didn’t seemingly need help at all. But if you come in with bags from another store they watch you like a hawk. I’ll just stick with eBay thanks
• TC

  Tracy C

  Nov 3, 2025
  4.0
  Couldn't get anyone to help find what I wanted. There was one shown on shelf but couldn't find any in a box.
• MD

  Michael D

  Oct 11, 2025
  1.0
  I came to the Colonial Heights, VA Best Buy with a friend to potentially purchase a new dishwasher.. I spent over an hour talking with 2 different salesmen. The first left to go talk to another customer. The second was rude.. they seemed focused on a sale. They said “I’ve spent over 20 minutes telling you why this is the best dishwasher, I have other customers waiting, are we going to ring this up?” And they kept asking if I’m just browsing. My friends current dishwasher leaves a lot of streaks on his glassware which is a serious annoyance to him. The salesman told him “the reason your glassware is streaky is that you need to run the dishwasher with a splash of pure bleach on the hottest setting once a week.” And they said “that activates the internal water softener.” He went on to say “Hard water is causing the streaks.” I told him internal water softener is a feature that uses salt to reduce water hardness and that it needs to be filled with salt, not bleach. I explained to him that dishwasher salt regenerates the softener. He responded with “The chlorine in the bleach actually excites the internal resin beads, blasting away those calcium bonds for a fresh start, it’s basically a factory reset that they won’t tell you about because they want you to keep buying expensive salt.” It didn’t take me too long to understand this salesman knows very little. I don’t know everything.. but pouring bleach into your dishwasher is a no no.. it CAN disinfect but it most likely will damage seals and internal components over time. It’s just not necessary for regular cleaning. I probably wouldn’t listen to these salesmen at this Best Buy.. disappointing. They need to do better

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