Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Chester’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.6
500 reviews
5 stars
417
4 stars
32
3 stars
9
2 stars7
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, patience, and professionalism, particularly highlighting individuals like Daniel, CJ, and Geremias for going above and beyond.
Knowledgeable Staff
Customers frequently noted the staff's expertise and ability to explain options clearly, making the purchasing process easier and more comfortable.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, including unhelpful service and issues with billing and trade-ins.
Empathy and Support
Several reviews highlighted instances where staff showed compassion and understanding, particularly in stressful situations, enhancing the overall customer experience.
Store Environment
The store atmosphere was generally described as friendly and welcoming, contributing to a positive shopping experience.
- KSKaitlyn SullivanDec 16, 20255.0CJ was incredibly helpful with every part of our service. I was adding two lines to our account and trading in phones from Boost, and even while helping multiple customers, he made sure everything we needed was taken care of. His attention and support made the entire experience smooth and pleasant.
- SSSportDec 16, 20255.0I just want to share an experience I had with one of your managers. Daniel. He's the manager at the Chester location in Virginia. My wife and I are old and struggle in our ways. My wife left her phone and charge card in the Chester store by accident. I was contacted by Daniel who explained the situation to me and I was able to come and gather my wife's charge card and phone. I just can't express how grateful and pleased I am with the conduct of your manager. Compassionate and caring. We need more of this. Home run for Verizon. Thank you. Please recognize. Daniel, in some way he deserves it. Thank you and take care
- JBJ. BrenOct 2, 20255.0Ernest Coles is an asset to the company. Their system was running slow, I had to complete my transaction through customer service. Customer service missed the callback window they gave me, however, Ernest had already taken care of the problem and registered my device, making it ready for you when I got home. It was important. I had Internet that day, and he made it possible. Thank you, Ernest! Your parents named you well
- KJkenneth jarrellSep 29, 20255.0Very helpful. Gentleman helped us at this location! I would recommend this location for sure!!!
- KWKristen WrightSep 27, 20255.0We had an amazing experience thanks to CJ! He came in on his day off just to help us get a new phone, and we couldn’t be more grateful. He was incredibly patient, explained everything clearly, and made the whole process easy and stress-free. A family member recommended him to us, and now we’ll definitely be recommending him to others. CJ truly went above and beyond, thank you!
Frequently Asked Questions About Verizon
Where is the Verizon store located in Chester, VA?
The Verizon store is located at 2621 W Hundred Rd, Chester, VA 23831.
What are the operating hours of the Verizon store on weekdays?
The Verizon store is open Monday through Saturday from 9:00 AM to 8:00 PM and on Sunday from 12:00 PM to 6:00 PM.
Does the Verizon store offer in-store and curbside pickup options?
Yes, the store provides both in-store pickup and curbside pickup services.
Which brands of smartphones can I find at the Verizon store?
The store offers smartphones from Verizon, Apple, Motorola, Samsung, LG, HTC, Google, and Asus.
Can I upgrade my mobile device and Verizon plan at this location?
Yes, wireless sales consultants at the store can help you upgrade your Apple iPhone, Samsung Galaxy, Google Pixel or Motorola device along with your Verizon plan.
What payment methods are accepted at the Verizon store?
The store accepts American Express, Discover, Mastercard, and Visa credit cards.
How can I contact the Verizon store for appointments or inquiries?
You can call the store at +1 804-748-2689 or email CustomerService@cellularsales.com.
Are appointments required to visit the Verizon store?
No, appointments are not required to visit the store, although you can make one if you prefer.
What restaurants are near the Verizon store where I could eat before or after my visit?
Nearby restaurants include Peking Chester and Applebee's Grill + Bar, offering Chinese and American cuisine respectively.
If I am visiting the Verizon store, where can I find EV charging stations nearby?
You can find EV charging stations at Chevrolet Charging Station and Heritage Chevrolet close to the Verizon store.
Are there any beauty or wellness spots near the Verizon store?
Yes, nearby options include Sun Tan City for tanning services, Palm Beach Tan, and The Milan Salon for hair and beauty treatments.