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Verizon

4.8
(664 reviews)

Business Details

(804) 778-4531

About

Cell Phone StoreTCC
TCC Chester, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 12101 Branders Creek Dr.

Details

  • DebitAvailable
  • Accepts checksAvailable

Location

Verizon
12101 Branders Creek Dr, Chester, VA
23831, United States

Hours

Reviews

4.8
664 reviews
5 stars
603
4 stars
17
3 stars
12
2 stars
6
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being helpful, knowledgeable, and patient, with many specific mentions of employees like Joe, D’Erique, and Von.

Professionalism

Many reviews highlighted the professionalism of the staff, noting their ability to handle complex issues and provide thorough explanations.

Positive Experiences

Overall, customers reported positive experiences at the store, often mentioning a willingness to return due to the excellent service received.

Staff Recommendations

Several customers recommended specific employees, indicating a strong connection and satisfaction with individual service providers.

Service Issues

A few reviews mentioned issues with service quality and billing problems, suggesting that while many experiences were positive, there are areas for improvement.
  • WL
    William Lowery
    Feb 14, 2026
    5.0
    Von was amazing and great help. GO SEE VON!
  • JJ
    James
    Feb 7, 2026
    5.0
    Joe very helpful
  • AW
    Amanda Wilborn
    Feb 1, 2026
    5.0
    Joe did an awesome job waiting on me and my daughter with phone issues! Thank you Joe!
  • VJ
    Valerie Johnson
    Feb 1, 2026
    5.0
    Joe was courteous and knowledgeable about every aspect of what I needed. Great to work with.
  • AW
    Annette Wilhelm
    Jan 20, 2026
    5.0
    D’Erique❤️❤️❤️❤️❤️Excellent help and knowledge and outstanding customer service!

Frequently Asked Questions About Verizon

What products and services does Verizon at 12101 Branders Creek Dr offer?

Verizon offers smartphones, tablets, wireless devices, Verizon home internet, accessories, and services including prepaid plans, bill payments, upgrades, device activation, and Total Mobile Protection.

What are the store hours for Verizon at 12101 Branders Creek Dr?

The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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