Verizon

4.8
658 reviews

About

Cell Phone StoreTCC
TCC Chester, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 12101 Branders Creek Dr.

Details

  • DebitAvailable
  • Accepts checksAvailable

Location

Verizon
12101 Branders Creek Dr, Chester, VA
23831, United States

Hours

Reviews

4.8
648 reviews
5 stars
589
4 stars
17
3 stars
12
2 stars
6
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional service, highlighting individuals like Joe, Tay, and Derique for their professionalism and helpfulness.

Knowledgeable Staff

Numerous reviews mentioned the staff's extensive knowledge about products and services, which contributed to a positive customer experience.

Mixed Experiences

While many customers had positive experiences, some reported issues with service speed and billing problems, indicating inconsistency in service quality.

Recommendation

Several customers highly recommended specific employees and the store overall, suggesting a strong likelihood of repeat business.
  • JC
    J C
    Dec 31, 2025
    5.0
    Came in and worked with Ezeh with help setting up my phone. He took his time explaining everything to me and made sure I left with a working phone.
  • IM
    Isabelle Morgan
    Dec 31, 2025
    5.0
    D’Erique is how I think you spell his name , he was supper helpful and friendly and made the entire process calm and smooth , I would recommend this location to anyone and will be coming back ! Thank you for being amazing !!!!!
  • VS
    Vinnie Salerno
    Dec 31, 2025
    5.0
    This place is great! Von was a great help to me and my family. He got us set up with a nice plan and my 2 daughters the newest iPhones! 10/10
  • EB
    EZ Business
    Dec 31, 2025
    5.0
    I had a fantastic experience at Verizon today thanks to Ezeh. I was looking for a new phone and felt a bit overwhelmed, but Ezeh stepped in and made the process so easy. He is incredibly patient, knowledgeable, and didn't pressure me into a sale. It’s rare to find such genuine customer service these days. I’ll definitely be back!
  • TW
    T W
    Dec 29, 2025
    5.0
    D’erique was super helpful & patient when my family was trying to transfer service but wasn’t able to.. it was a process but he was friendly & great customer service the entire time! Thank you so much for your help! Also thank you Ezeh for helping my son set up his phone!

Frequently Asked Questions About Verizon

What products and services does Verizon at 12101 Branders Creek Dr offer?

Verizon offers smartphones, tablets, wireless devices, Verizon home internet, accessories, and services including prepaid plans, bill payments, upgrades, device activation, and Total Mobile Protection.

What are the store hours for Verizon at 12101 Branders Creek Dr?

The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.