Business Details
About
Cell Phone Store
TCC Chester, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 12101 Branders Creek Dr.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.8
632 reviews
5 stars
574
4 stars
17
3 stars
11
2 stars6
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional customer service, highlighting their patience, knowledge, and willingness to help.
Staff Knowledge
Numerous reviews noted the staff's expertise and ability to explain products and services clearly, making the purchasing process easier for customers.
Positive Experiences
A significant number of customers reported positive experiences, often mentioning specific employees by name for their outstanding service.
Problem Resolution
Several customers appreciated the staff's ability to resolve issues efficiently, contributing to a smooth experience.
Mixed Reviews
While many reviews were positive, there were some complaints regarding billing issues and a lack of professionalism from certain staff members.
- JWJahi WilsonNov 13, 20255.0Joe was absolutely exceptional in his service for me and my wife. He made sure we got everything we needed and was very thorough. Highly recommend coming to this location and asking for him specifically!
- BGbrandy gardnerNov 8, 20255.0Tay was AMAZING!!! He was very professional and helpful when my order got messed up. He totally got me squared away and would recommend him for a raise!!!
- CAC ArcherNov 3, 20255.0Jo was extremely helpful in setting up my new iPhone 17Pro to receive emails. The emails had not previously transferred from my old phone to the new phone. Jo was extremely knowledgeable of the process and completed the task as well as setup my GMail account. I highly recommend him!!!
- GBGene BowenNov 2, 20255.0Joe was very helpful. He took the time and patience to explain things to me. Outstanding customer service! Very satisfied. Gene Bowen
- ATAshley TateOct 28, 20255.0D'erique was absolutely amazing! He helped us through helping 3 other sets of customers all by himself. He helped my fiancée and I set up his new phone and trade in his old phone. He made the process seamless. 10/10 would come back to this location!
Frequently Asked Questions About Verizon
What products and services does Verizon at 12101 Branders Creek Dr offer?
Verizon offers smartphones, tablets, wireless devices, Verizon home internet, accessories, and services including prepaid plans, bill payments, upgrades, device activation, and Total Mobile Protection.
What are the store hours for Verizon at 12101 Branders Creek Dr?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon at this location offer in-store and curbside pickup options?
Yes, the store provides both in-store and curbside pickup services for customer convenience.
How can I schedule an appointment or manage my Verizon account for this store?
You can schedule appointments via https://www.tccrocks.com/appointments/ and manage your account through the My Verizon app available on the Apple App Store.
What brands of mobile devices are available at Verizon Chester?
They carry popular brands such as Apple, Samsung, Motorola, LG, HTC, and Google.
What is the store's contact number if I need assistance?
You can contact the store at +1 804-778-4531 for any inquiries or support.
Does Verizon Chester participate in any community support or local good causes?
Yes, proceeds from every purchase at the store go directly toward doing good in the local community.
Are there any nearby restaurants where I can dine before or after visiting Verizon Chester?
Nearby dining options include Ristorante and Bar Antonio, Antonio's Restaurant and Wine Bar, Kabuki Japanese Steak House, Subway, and China Wok, all within close proximity to Verizon.
What nearby retail and entertainment options are available around Verizon Chester?
Customers can visit Shoppes at River Forest for shopping, GameStop for video games and hobbies, and see beauty salons like Bondi Blonde Hair Studio and Spa or Nail Spas for relaxation.
Are there other telecommunications providers or mobile phone stores close to Verizon Chester?
Yes, nearby competitors include T-Mobile and Cellular Sales, alongside other electronics and mobile phone stores like RadioShack and Victra.