Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Chesapeake’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.6
270 reviews
5 stars
230
4 stars
15
3 stars
7
2 stars3
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional service provided by staff members, particularly Alex and Julie, highlighting their professionalism, patience, and willingness to help.
Knowledgeable Staff
Customers frequently noted the expertise of the representatives, especially Alex, who was recognized for his ability to explain options clearly and assist with technical issues.
Mixed Experiences
While many reviews were positive, some customers reported poor service experiences, particularly with certain staff members who were perceived as rude or unhelpful.
Store Environment
The store was described as clean and welcoming, contributing to a positive shopping experience for many customers.
Efficient Service
Several reviews mentioned quick service and the ability to resolve issues promptly, making the overall experience enjoyable.
- ABAnthony Bailey2 days ago5.0My father and I stopped by this Verizon store last week and were really impressed with the level of service we received. The team went above and beyond to help him with an important account change, they were attentive, patient, and made sure everything was handled correctly before we left. It’s clear they genuinely care about their customers and take the time to get things right. A big thank-you to the staff for turning what could have been a stressful situation into a very positive experience. We’ll definitely be back!
- CCCasey Coleman2 days ago5.0I literally do not have enough words in my vocabulary to describe how great Alex D. is. I used to dread going into a Verizon storefront (I still do) but he makes it so much more enjoyable, takes his time and explains things thoroughly for the average person to understand, and just makes the headache of getting a new phone, not such a headache. He is super knowledgeable, amazing at what he does, and is just all around awesome! He did WONDERS for our bill and I can’t thank him enough for everything! I will recommend anyone I know (even people I don’t know) to him and him ONLY. He’s our family phone guy for absolute life!
- LLLizzyJan 3, 20265.0Alex Davis helped our family with new phones for the holiday,. He setup our devices, even my mom’s phone in a different state with ease, understanding, and patience! He is extremely knowledgeable and will 💯 get you the BEST DEAL POSSIBLE on your account! I will only come back to see Alex in the future for anything regarding my account and will recommend him to all my family and friends!!! RUN NOW if you are on the fence about getting a new phone or any other Verizon service. Thank you Alex!!!
- TBTiffany BartonDec 27, 20251.0I came to this store after I had a bad experience at another location. I was instructed by the 800 number to bring my devices to the store and have my phones activated because it seemed to be an issue with them not being fully activated. I also had my old phones that I needed to drop off since I was trading them in, I had to bring it to a store to drop off. One customer service representative was very helpful and took the time to listen to my concerns however he wasn’t sure if he could help so he asked his boss, the store manage, wasn’t pleasant at all. To sum up what he rudely said “If you order your phone online DON’T BRING IT TO THE STORE AND EXPECT THEM TO HELP YOU!” They wouldn’t touch it, and advised I either go back to the location I came from or call 611! The way he spoke to me was rude and uncalled for, I could understand if I was being loud or irate but I just simply didn’t know that when the online customer support send you to your local store for further assistance, they are not willing to help at all! This store manager was awful and should definitely work on demonstrating respect and professionalism for customers!
- MRMark R.Dec 24, 20255.0I usually go to the Verizon down the street from my house, But the other day I happened to be driving by and needed something and stopped into this location. I worked with a lady named Amanda. The epitome of what customer service is! I came in for a small technical issue and she solved it within 5 minutes. She offered to look at my account to make sure I’m on the right plan. I was able to get my wife and I a new phone AND saved about $15 on my bill moving forward. She was very personable and very easy to work with. I would highly recommend working with her. From here on out I will be bringing my family and suggesting to my friends to come here and ask for her!
Frequently Asked Questions About Verizon
What products and brands are available at the Verizon store on Battlefield Blvd N?
The store offers Verizon wireless devices including Apple iPhone, Samsung Galaxy, Google Pixel, Motorola phones, and accessories from brands like Verizon, Apple, Motorola, Samsung, LG, HTC, Google, and Asus.
What services does the Verizon store offer?
Services include Verizon wireless plans, prepaid wireless, Hum smart car services, home phone, home internet, mobile hotspot, Verizon Wireless services, and Fios home internet.
What are the store hours for the Verizon location at 1024 Battlefield Blvd N?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does the Verizon store require appointments for visits?
No, appointments are not required; customers can visit the store anytime during business hours or call to make an appointment if preferred.
What payment options are accepted at the Verizon store?
The store accepts American Express, Discover, MasterCard, and Visa credit cards.
Can I pick up my online order at the Verizon store?
Yes, the store offers both in-store pickup and curbside pickup services.
Where is the Verizon store located and how can I contact them?
It's located at 1024 Battlefield Blvd N, Chesapeake, VA 23320. You can call them at +1 757-819-6745 or email CustomerService@cellularsales.com.
What nearby car rental services can I use when visiting the Verizon store?
Nearby car rental agencies include Budget Rent A Car, Budget Car Rental, Avis Car Rental, and Avis Rent A Car, convenient if you need transportation before or after visiting the store.
Are there dining options near the Verizon store on Battlefield Blvd N?
Yes, fast food and barbecue options nearby include Hardee's and Wood Chicks BBQ, great for a meal after shopping for your wireless needs.
What other mobile phone stores are close to the Verizon store?
Nearby alternatives include another Verizon location, Cellular Sales, T-Mobile, and Batteries Plus Bulbs, providing options for mobile devices and accessories.