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Brand Certified

Verizon

4.5
(403 reviews)

Business Details

(757) 465-2334
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Chesapeake, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
4105 Chesapeake Square Blvd., Chesapeake, VA
23321, United States

Hours

Reviews

4.5
403 reviews
5 stars
328
4 stars
24
3 stars
4
2 stars
7
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many highlighting specific employees like Lizzie and Lenny for their exceptional service.

Mixed Experiences

While many reviews were positive, there were notable complaints about rude behavior from some staff members and long wait times, indicating inconsistency in service quality.

Product Knowledge

Customers appreciated the staff's expertise in explaining products and services, making the purchasing process straightforward and informative.

Store Environment

The store was described as busy, with some customers expressing frustration over wait times and staff multitasking, which occasionally led to dissatisfaction.
  • GW
    Gail Willett
    Feb 3, 2026
    5.0
    Excellent help and all questions answered. Very nice to work with!!!
  • CD
    Carla David
    Jan 22, 2026
    5.0
    We had a very good experience dealing with Lizzie.
  • MZ
    Mike Zydron
    Jan 5, 2026
    5.0
    Store was busy but staff very polite and eager to keep everyone helped and they were both efficient at keeping multiple customers moving forward in parallel. Very friendly and great service.
  • JH
    Jay Houk
    Dec 31, 2025
    1.0
    Most disrespectful visit to this store. You lost a customer today. Would give a zero if I could.
  • DM
    Dorothy Mauro
    Dec 27, 2025
    5.0
    Lenny took the time to listen, plan, and exe ute a resolution. 100% best customer service.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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