Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Chesapeake, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 1501 Cedar Rd 105.
Details
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
224 reviews
5 stars
199
4 stars
4
3 stars3
2 stars0
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, professionalism, and patience, particularly highlighting employees like Brandon, Landon, and Jess.
Knowledgeable Staff
Numerous reviews noted the staff's extensive knowledge about products and services, which contributed to a smooth and informative customer experience.
Mixed Experiences
While many customers had positive interactions, some reported negative experiences, particularly with fees and specific employees, indicating inconsistency in service quality.
Efficiency
Several reviews mentioned quick service and efficient handling of customer needs, with some employees managing multiple customers effectively.
Store Environment
The store was generally described as clean and organized, although there were isolated complaints about unpleasant odors and long wait times.
- SSSusanNov 13, 20251.0I continue to receive sub-par service at any Verizon store in Chesapeake. This store employee was alone when I arrived. I've been very frustrated with the new phone I've had only a few months. When I tried to explain what was going on with my new phone, employee Tyler was in no position to help me in any way. Long story short, when I voiced my frustration re: my phone, and the issue with it, Tyler said he had no idea "how to help me", and "no idea what I wanted", (he was definitely impatient with me). Its a surprise to me that if a customer needs help with Verizons product the employee should have the knowledge how to help, or suggest a solution or tutorial even. I did buy the product from them, why not be able to assist me with an issue or question? We have 5 phones with Verizon. You better know your product before you buy it as you will get the very minimum of assistance if you have a question or problem with your phone.
- JSJohn smithNov 5, 20255.0Incredible customer service!
- ABA BNov 1, 20255.0Landon and Bayleigh were extremely helpful and professional. I had been trying to resolve an account discrepancy for nearly three weeks, and Landon was able to fix the issue—even though it wasn’t something he had caused. He went above and beyond to ensure everything was corrected and even helped me save money on my plan, something I’ve been missing out on for over ten years. During my visit, Landon also handled a very rude and demanding customer with remarkable patience and respect. Despite the customer’s attitude, he remained calm, courteous, and provided excellent service—truly a testament to his professionalism. Bayleigh was also fantastic. She made sure I got the exact phone color I wanted and even noticed that I qualified for discounts on Apple Music and YouTube Premium. Both of them made the experience smooth and enjoyable.
- AMAmanda MoczygembaSep 28, 20255.0Thank yall so much for being so helpful throughout the process and explaining everything to us.
- NGNicholas GlavocichAug 16, 20255.0When into the Verizon Store on Cedar Road, Chesapeake, Virginia this morning. A young gentleman by the name of Landon White Verizon employee, greeted my wife and I as we entered the store. This young man was professional, and polite, and very knowledgeable about all the product in the store. He helped with every single question, and made our purchases smooth and simple. This young man needs to be part of management, he truly has what it takes when it comes to customer service!
Frequently Asked Questions About Verizon
What products and services does Verizon Wireless Zone in Chesapeake offer?
Verizon Wireless Zone in Chesapeake offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and provides Verizon Wireless plans, device financing, wet phone recovery, and more.
Where is the Verizon Wireless Zone store located in Chesapeake?
The Verizon Wireless Zone store is located at 1501 Cedar Rd 105, Chesapeake, VA 23322.
What are the store hours for Verizon Wireless Zone in Chesapeake?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Can I pick up my online order in-store at Verizon Wireless Zone Chesapeake?
Yes, Verizon Wireless Zone offers in-store pickup for your convenience.
How can I schedule an appointment with Verizon Wireless Zone Chesapeake?
You can schedule an appointment online at https://wirelesszone.com/appointments/.
What brands are available at Verizon Wireless Zone in Chesapeake?
The store offers products from Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, JBL, and many other leading brands.
Is Verizon Wireless Zone in Chesapeake an authorized Verizon retailer?
Yes, it is an independently owned and operated Verizon Authorized Retailer.
What nearby restaurants can I visit before or after shopping at Verizon Wireless Zone?
Nearby dining options include La Parrilla Mexican Grill, Tropical Smoothie Cafe, Subway, Yama Sushi Roll House, Yamachen's Sushi, and Village Inn.
Are there any fitness or wellness centers near Verizon Wireless Zone Chesapeake?
Yes, Anytime Fitness gym and GNC supplement store are nearby for your fitness and wellness needs.
What local services and shops are close to Verizon Wireless Zone that customers might find useful?
Nearby are services such as Instyle Nails Spa, Great Clips hair salon, Mattress Firm, and Beach Eye Care optometrist.