Best Buy

Reviews

• PW

  Paula Whyte

  2 days ago
  4.0
  Associate help me with professionalism and find everything that I needed.
• EE

  Emre

  Mar 21, 2026
  1.0
  I purchased an LG 65QNED80 from Best Buy in September 2022. Less than four years into owning it, the screen has already developed a dead pixel. For a premium TV at this price point, you expect the panel to last much longer than 30 months. I contacted Best Buy Customer Service hoping for some assistance or a goodwill gesture, but I was flatly told the "warranty is over" and they offered no help or repair options. It is incredibly frustrating to spend this much money at Best Buy only to be left with a defective product and zero support the moment the 1-year mark passes.
• ED

  Emma Dively

  Mar 20, 2026
  5.0
  One of the best customer service experiences I’ve ever had, every employee is always on top of making sure you have the help you need, but Nate was ESPECIALLY phenomenal! He got me what I needed from the back, was very kind and professional, and ultimately created a very smooth experience. Would recommend this store over everywhere else in the 757.
• RR

  Roy Roper

  Mar 13, 2026
  3.0
  The store is clean. Excellent place to go if you know precisely what you are looking for. I arrived within an hour of opening. Few patrons, lots of staff. I don't know if they get commission or are bored, but had 3 people try to help me. Invariably, when they didn't have what I was looking for, as advertised online, I was steered toward the most expensive alternative. I needed a professional microphone, advertised for $150. They tried to tell me their $330 one was better even though they knew nothing about it when asked. I read the reviews, their recommendation had poor sound quality.
• SJ

  Steven Johnson

  Mar 11, 2026
  1.0
  My wife and I reserved 2 new Samsung S26 phones through Best Buy's Verizon rep. The promo was free phone data storage upgrade if we reserved the phones early. Today the phones were released and Best Buy had cancelled my order without me knowing. Still took my money btw. When I came into the store to pick up my new phones I was told that my order was cancelled and that they wouldn't honor the deal. They told me this while I had a stack of phone accessories I was getting ready to buy plus the Geek Squad protection plan that I already purchased. The GM of the store said they would not honor the deal and that I would have to pay for the difference in the phones. Absolutely abhorrent business practices and customer service. I'll also be contacting Best Buy Corporate on this matter.

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