Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Charlottesville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
361 reviews
5 stars
191
4 stars
47
3 stars
24
2 stars
30
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for their helpfulness, while others were criticized for being pushy or unhelpful.
Wait Times
Customers frequently reported long wait times, often exceeding an hour, leading to frustration.
Sales Practices
Several reviews mentioned aggressive upselling tactics, with some customers feeling misled about pricing and plans.
Staff Competence
While some employees received commendations for their knowledge and assistance, others were described as incompetent or dismissive.
Store Operations
Issues with store hours and service availability were noted, including problems with honoring appointments and handling customer inquiries.
- AHAlice HooverNov 14, 20254.0Juan Rivers was very helpful in helping me fix my problem after I had struggled with other verizon customer service. Thank you Juan!!
- TETiarra EbonyNov 12, 20251.0The most incompetent workers I have ever dealt with. Noor The supervisor help assist me originally with one of their employees who was having a hard time with my transferred they did a buyout from my last company and screwed me over. Let me go out the store with the devices stating to do an email which never went through he gave me a different name than the one that’s on his name tag to add to the email . I had to follow up and that’s when I realized nothing he did was correct other than charge my account and sell and up sale. $800 I had to pay out-of-pocket Went back in yesterday the fluffy black manager incompetent And unprofessional. Full of error and air when he talked. He was unaware how to do his job unaware of the stock in the store. Then started to help another customer Before completing start to finish what I came in for. Noor Again, tried to send me home with the same BS because he needed to leave early and the store was closing . I am not for sure who’s over this store, but they definitely need to review footages redo the training of their managers, which is sad because they are the store leaders. The plus side is Verizon does have great benefits and package deals. Unfortunately, their staff members are just incompetent .
- ABAnji BediNov 3, 20255.0Pretty good service although it did take them a few minutes to find my account. I find their prices high other than for FIOS, which I would recommend to everyone who can get it. We were trying their wireless internet - didn’t work out.
- DLDAVID LAWRIEOct 11, 20251.0Super slow staff, constantly attempting to upsell customers. If they stopped upselling the line would go a lot faster
- JJJaySep 27, 20255.0As Verizon stores go, this particular one is definitely one of the better ones. Noor was the specialist who helped us. He was a very congenial, polite, patient and knowledgeable person. He spent a lot of time with us but when it was all done, we walked out as two satisfied customers. We have been to other Verizon stores in the area but in my experience, this one tops them all merely by their competent staff. Thank you, Noor, for your attention to our needs! Good luck to you and all of your future endeavors!!
Frequently Asked Questions About Verizon
What are the operating hours for the Verizon store in Charlottesville?
The Verizon store in Charlottesville is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Charlottesville?
The Verizon store is located at 1650 Rio Rd E, Charlottesville, VA 22901, USA.
What brands of smartphones can I find at the Verizon Charlottesville store?
You can find the latest 5G smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon store in Charlottesville.
What services does the Verizon store in Charlottesville offer?
The store offers mobile plans, wireless internet plans, voice plans, and products like business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment for in-store service at Verizon Charlottesville?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
What delivery and pickup options are available for online orders at Verizon Charlottesville?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for your online orders.
Does Verizon Charlottesville accept debit cards and mobile payment options?
Yes, the store accepts debit cards, mobile NFC payments, and does not require cash only transactions.
Which nearby places can I visit after shopping at Verizon in Charlottesville?
After your visit, you can enjoy nearby spots like Sport Clips Haircuts of Charlottesville for grooming or The Vitamin Shoppe for health supplements.
Are there nearby dining options close to Verizon Charlottesville?
Yes, there are nearby restaurants such as Jimmy John's and Wendy's where you can grab a quick meal before or after your visit.
What local services are near the Verizon store that might be useful for visitors?
Nearby services include Enterprise Rent-A-Car for car rentals, Wells Fargo Bank for banking needs, and USPS for mailing services.