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Brand Certified

Verizon

4.8
(176 reviews)

Business Details

(434) 333-0377

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 540 Radford Lane in Charlottesville, VA 22903

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
540 Radford Ln, Charlottesville, VA
22903, United States

Hours

Reviews

4.8
176 reviews
5 stars
163
4 stars
4
3 stars
2
2 stars
1
1 star
6

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with many highlighting specific employees like Clifton, Brandon, and Eric for their exceptional service.

Efficiency

Many reviews noted the quick and efficient service provided, with customers appreciating the minimal wait times and the smooth process of upgrading or transferring their phones.

Store Environment

The store atmosphere was described as welcoming and pleasant, with customers feeling comfortable and valued during their visits.

Mixed Experiences

While most feedback was positive, there were a few negative experiences related to service delays and unresolved issues, indicating some inconsistency in service quality.
  • JF
    Jose D Fuentes
    Feb 18, 2026
    5.0
    Great service. And fantastic customer service received onsite in person.
  • CF
    carol Fillmore
    Feb 3, 2026
    5.0
    Michael was an outstanding man to help me out and 83 years old he was extremely awesome and extremely patient
  • DH
    Devin Holsapple
    Dec 31, 2025
    5.0
    Nick hooked it up went through alot to transfer numbers and everything Kept a great attitude 5 star service
  • CS
    Candace Smith
    Nov 15, 2025
    5.0
    Needed to upgrade my old phone and needed everything transferred over— Jonathon was incredibly patient and helpful— made sure I knew how to do some of the basic functions on the new phone and even helped me figure out how to connect it with my car. Outstanding service. Highly recommend.
  • AB
    Ashley Berry
    Sep 30, 2025
    5.0
    I usually don't do reviews but Michael was just awesome he is a really good guy!!!! I will definitely tell people to come to this store because of him, good vibes and jamming to music, I came in mad and yelling but he managed to turn it around and make me a fan of his!!! I hope y'all keep him forever cause I will definitely do all my business at this store!!!

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