Verizon

4.5
584 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Chantilly, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
14385 Newbrook Dr, Chantilly, VA
20151, United States

Hours

Reviews

4.5
584 reviews
5 stars
498
4 stars
10
3 stars
3
2 stars
3
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Nick received numerous commendations for his exceptional customer service, being described as helpful, patient, and knowledgeable.

Staffing Issues

Many customers reported long wait times due to insufficient staffing, with only one employee available to assist multiple customers.

Mixed Experiences

While some customers had positive interactions, others faced rude or unhelpful staff, leading to inconsistent service quality.

Communication Problems

Several reviews highlighted issues with misinformation and lack of communication regarding services and promotions.
  • MC
    MAHMUT Cengiz
    1 day ago
    5.0
    I was at the Chantilly Verizon to get do a trade in and I have to say I had the best experience ever with Nick. He was very efficient, fast and nice throughout the whole process. He made the whole process really easy and was kind to explain what I needed to do. I definitely recommend it to anyone looking for a an efficient process.
  • GW
    Greg Wells
    1 day ago
    5.0
    Nick provided one of the most professional, informative and customer focused engagements I have experienced (I’m 69 y/o). ****** (that’s six stars)!
  • SS
    savi sarma
    2 days ago
    5.0
    We are new customers to Verizon. We were helped by Nick at the store to help setup new lines. His help and support was excellent. It was a pleasure meeting Nick and will recommend to our friends.
  • UU
    Unknown Unknown
    4 days ago
    5.0
    Nick was awesome. Walked in looking for a wireless charger because my phone wasn’t charging anymore. I’m not even with Verizon, but he still went out of his way and took a look at my phone and apparently found some debris in the charging port area and fixed my phone in less than a minute. Very nice of Nick. I really appreciate it. Job well done. Thank you so much. This store definitely get five stars.
  • CK
    Cheryl Kenny
    6 days ago
    5.0
    Very professional experience. Had an appointment that started on time and recommendations on best options. Highly recommend.

Frequently Asked Questions About Verizon

What products can I find at Victra, your local Verizon Authorized Retailer in Chantilly?

Victra offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What are the store hours for the Victra Verizon Authorized Retailer in Chantilly?

The store is open from 10:00 AM to 8:00 PM Monday through Friday, 10:00 AM to 7:00 PM on Saturday, and 12:00 PM to 6:00 PM on Sunday.