Business Details
14385 Newbrook Dr, Chantilly, VA
20151, United States
Certified by Verizon • Mar 01, 2026
(571) 485-2002
Certified by Verizon • Mar 01, 2026
https://www.victra.com
Certified by Verizon • Mar 01, 2026
About
Certified by Verizon • Mar 01, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Chantilly, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Mar 01, 2026
Hours
Certified by Verizon • Mar 01, 2026
Reviews
4.5
586 reviews
5 stars
498
4 stars
10
3 stars3
2 stars3
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Nick received numerous positive mentions for his exceptional customer service, patience, and professionalism, while other staff members were criticized for being unhelpful or rude.
Staffing Issues
Many reviews highlighted long wait times due to understaffing, with customers expressing frustration over the lack of available representatives to assist them.
Sales Practices
Customers reported aggressive sales tactics, particularly regarding accessories, leading to dissatisfaction with the purchasing experience.
Mixed Experiences
While some customers had excellent experiences, others faced significant issues, including misinformation and unresolved problems, indicating inconsistency in service quality.
- SQSyed QadirJan 28, 20261.0Sketchy salesman vibes and sales pushing from all store representatives at this location. They try to pus you to buy accessories at store for phone that are obviously overpriced - such as phone cases. The right thing to do is allow customer to decide for themselves whether they will purchase those accessories in store or online. Online from non Verizon website is always cheaper, regardless of brand. The representatives also ask you to login to your personal email on their work computers in what seemed like an attempt to hijack my personal and sensitive info. I have never experienced this type of customer service or lack thereof at any other Verizon store.
- MCMAHMUT CengizJan 12, 20265.0I was at the Chantilly Verizon to get do a trade in and I have to say I had the best experience ever with Nick. He was very efficient, fast and nice throughout the whole process. He made the whole process really easy and was kind to explain what I needed to do. I definitely recommend it to anyone looking for a an efficient process.
- GWGreg WellsJan 12, 20265.0Nick provided one of the most professional, informative and customer focused engagements I have experienced (I’m 69 y/o). ****** (that’s six stars)!
- SSsavi sarmaJan 11, 20265.0We are new customers to Verizon. We were helped by Nick at the store to help setup new lines. His help and support was excellent. It was a pleasure meeting Nick and will recommend to our friends.
- UUUnknown UnknownJan 9, 20265.0Nick was awesome. Walked in looking for a wireless charger because my phone wasn’t charging anymore. I’m not even with Verizon, but he still went out of his way and took a look at my phone and apparently found some debris in the charging port area and fixed my phone in less than a minute. Very nice of Nick. I really appreciate it. Job well done. Thank you so much. This store definitely get five stars.
Frequently Asked Questions About Verizon
What products can I find at Victra, your local Verizon Authorized Retailer in Chantilly?
Victra offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for the Victra Verizon Authorized Retailer in Chantilly?
The store is open from 10:00 AM to 8:00 PM Monday through Friday, 10:00 AM to 7:00 PM on Saturday, and 12:00 PM to 6:00 PM on Sunday.
What services does Victra provide at their Chantilly location?
Victra offers services including new lines, upgrades, new devices, accessories, and Fios Home Internet installation.
Can I pick up my online order in-store at Victra in Chantilly?
Yes, Victra offers in-store pickup services for customer convenience.
What payment options are accepted at Victra in Chantilly?
Victra accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra in Chantilly provide free Wi-Fi for customers?
Yes, Victra offers free Wi-Fi for customers while visiting the store.
Which brands are available at Victra Verizon Authorized Retailer in Chantilly?
Victra carries Verizon Wireless, Samsung, Apple, Motorola, Google, and accessory brands like Otterbox and Mophie among others.
Is there a convenient coffee shop near Victra where I can relax after visiting?
Yes, Peet's Coffee is nearby, offering a great spot to enjoy coffee and relax after your visit to Victra.
What dining options are available near Victra in Chantilly?
Nearby dining options include Thai Tyme for Thai cuisine, Farmtruck Pizza & Greens for pizza, and The Habit Burger Grill for fast food burgers.
Are there any beauty or wellness services near Victra in Chantilly?
Yes, Inspire Nail Bar and Bella Lifestyle Nail Salon & Spa are nearby for nail and beauty services.
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