Verizon

4.5
568 reviews
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Business Details

14385 Newbrook Dr, Chantilly, VA
20151, United States
(571) 485-2002
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Chantilly, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
14385 Newbrook Dr, Chantilly, VA
20151, United States

Hours

Reviews

4.5
568 reviews
5 stars
485
4 stars
10
3 stars
3
2 stars
3
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff members like Nick, Kapil, and Ashton, highlighting their patience and knowledge.

Staffing Issues

Numerous reviews mentioned long wait times due to being understaffed, with only one employee available to assist multiple customers.

Mixed Experiences

While some customers had excellent experiences, others reported poor service, including rudeness and misinformation from staff.

Training Concerns

Several reviews indicated a lack of training among staff, leading to confusion and unresolved issues for customers.

Efficiency

Customers appreciated quick service when staff were available, but many noted that the overall efficiency was hampered by long wait times.
  • LK
    Laura Kemmerer
    Nov 16, 2025
    5.0
    I worked with Nick today, and he was very helpful! He was able to help with all issues and went above and beyond the basic customer service. Thanks
  • JP
    Jennifer Perez
    Nov 11, 2025
    5.0
    We stopped by Verizon to set up a new plan for my mom and Nick was awesome! He walked us through everything step by step, answered all our questions, and made sure we felt comfortable with our choices. Super patient, welcoming, and great customer service all around!
  • TR
    Terence Rollins
    Nov 9, 2025
    1.0
    Ordered a phone yesterday, was supposed to be ready in a hour, a day later phone still isn’t ready. Why say you have a phone in stock if you do not in fact have phone in stock. Terrible service.
  • NK
    NOSHEEN KAZIM
    Nov 5, 2025
    5.0
    Loved the people working at Verizon store very friendly but expect to wait
  • NO
    Nicole Ouellette
    Oct 19, 2025
    5.0
    Nick was amazing. After several attempts and hours, he helped me set up both phones without issue. He was kind and so helpful! I would work with him any time! Someone give him a raise because he really is a star at your store.
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Frequently Asked Questions About Verizon

What products can I find at Victra, your local Verizon Authorized Retailer in Chantilly?

Victra offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What are the store hours for the Victra Verizon Authorized Retailer in Chantilly?

The store is open from 10:00 AM to 8:00 PM Monday through Friday, 10:00 AM to 7:00 PM on Saturday, and 12:00 PM to 6:00 PM on Sunday.