Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Burke, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
198 reviews
5 stars
157
4 stars
3
3 stars2
2 stars
6
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, friendly, and helpful, with specific mentions of employees like Josue, Max, and Ron for their exceptional service.
Long Wait Times
Several reviews highlighted long waiting times and inadequate staffing, leading to frustration among customers who felt neglected or ignored.
Deceptive Practices
Multiple customers reported issues with hidden fees, misleading promotions, and overall dissatisfaction with the store's practices, suggesting it is not an official Verizon store.
Mixed Experiences
While some customers had positive experiences, others reported significant issues with service, billing, and product availability, indicating inconsistency in service quality.
- MJM J3 days ago5.0The staff was so AWESOME! They were able to talk me through the process, get me set up and were so friendly! 10/10!
- DGDana Gorman5 days ago5.0A huge shout out to RON for helping my family navigate and purchase 4 new iPhone 17s. He was responsive to phone calls and text messages prior to our meeting. His patience and extreme willingness to help us set up our 4 phones was much appreciated. I would return to this store and seek out RON's assistance anytime. Thank you!
- MVMichele VegaDec 31, 20251.0I waited to be assisted for an extended period without any acknowledgment when I entered the store. The employee did not communicate that he was the only one working and continued engaging with others without addressing me. When I finally asked how long the wait would be, he responded, “I don’t know.” As someone who works in customer service, I believe basic communication—such as acknowledging a customer or saying “I’ll be right with you”—is the bare minimum. While I understand it was New Year’s Eve and that a coworker was late, that does not excuse the lack of professionalism. I waited approximately 30 minutes, and when another customer walked in after me, the employee assisted her before me, despite the fact that I had been waiting patiently. After I spoke up, he blamed his coworker for not showing up on time rather than taking responsibility for how the situation was handled. This experience was extremely unprofessional and disappointing, especially since I have never been treated this way at this location before. To make matters worse, the employee told me that instead of coming to Verizon, I should have gone to the UPS Store to return my Verizon Wi-Fi box. This type of direction reflects poorly on your business and discourages customers from seeking assistance directly through Verizon.
- MMModesztoDec 27, 20255.0Josue was the best! We wished all reps were like him. Very knowledgeable, helpful, and friendly. His manager is lucky to have him!
- JRJesse RileyDec 13, 20255.0Max was a very intelligent, patient and courteous sales representative. He took time to answer my questions and was able to find time to help other customers during periods of waiting while my data migrated. Very professional thanks Max!
Frequently Asked Questions About Verizon
What products does Verizon at 5717 Burke Centre Pkwy offer?
Verizon offers a full range of wireless devices including phones, tablets, wearables, accessories, and device protection.
What brands are available at the Verizon Authorized Retailer in Burke, VA?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Mophie.
What are the store hours for Verizon in Burke, VA?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Verizon in Burke offer in-store pickup for orders?
Yes, Verizon offers in-store pickup service for customer orders.
What payment methods are accepted at the Verizon store?
They accept American Express, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, Visa, Android Pay, and mobile NFC payments.
Is there free Wi-Fi available at the Verizon store in Burke?
Yes, free Wi-Fi is available at the store for customers.
What nearby places can I visit before or after shopping at Verizon in Burke?
Nearby places include Chesapeake Bagel Bakery for snacks, Starbucks for coffee, and Cold Stone Creamery for desserts.
Are there any nearby services such as dry cleaning or postal services near Verizon in Burke?
Yes, Crest Advanced Dry Cleaners and UPS Access Point location are nearby for dry cleaning and courier services respectively.
Where can I find nearby beauty and grooming services near Verizon in Burke?
Nearby beauty services include Allure Nail Bar, Five Star Hair Inc, and CVS Beauty for salon and spa needs.
How can nearby shopping and banking facilities complement my visit to Verizon in Burke?
Customers can visit Virginia ABC Store for shopping and Wells Fargo Bank for banking services nearby before or after their Verizon visit.