Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Bristol for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
546 reviews
5 stars
336
4 stars
76
3 stars
39
2 stars
24
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and professional, while others were criticized for being rude and unhelpful.
Staff Knowledge
Several customers highlighted the knowledge and professionalism of specific staff members, particularly Daryl, who received multiple commendations.
Long Wait Times
Many customers reported long wait times in the store, leading to frustration and dissatisfaction.
Store Management
Negative feedback regarding store management, with reports of rudeness and unhelpfulness from managers.
Service Issues
Customers expressed dissatisfaction with service reliability, particularly regarding internet speeds and billing issues.
- PHPhyllis HeltonJan 4, 20265.0Daryl was great. Quick and friendly service. We will be back to see him.
- SBSandra BlaylockDec 31, 20255.0Husband and I visited the Gate City Hwy Bristol VA store yesterday and spoke with a young man by the name of Jeremiah he was so nice and helpful to two Senior Customers , he went out of his way to help us , he has restored our belief in true customer service once again. Verizon has a true đź’Ž in this young man!!
- LLlxoDec 26, 20251.0Not helpful at all, they say they can’t help with anything even though the number we call tells us to go in store.
- WUWesley UzzellDec 26, 20255.0They were super busy but very polite got me in and out super fast thought I would be there over an hour was out in less then 10 mins
- BBBradenDec 1, 20251.0Worst experience I have ever had. Went to upgrade 3 of my family members phones, saw a good deal in the Verizon app. We talked over all of the deals, I picked which ones I wanted and what phones to trade in. This lady ,I will add, was friendly and patient, but screwed it up. When I got home I looked at the app, one of the promotions was not on there, having me out $1200 for a “$3/ mo” phone. And the second promotion was the wrong one having me trade in a phone I was told I could keep and on top of this they added a “free” “ghost line” to my account to “save money” while it’s showing up as charging me more . Went back to the store, was told a promo change form was submitted that it could take 24 hours. 24 hours later it was not fixed, got a different representative who was very rude and had no idea what she was doing. I was very kind and understanding but towards the end I was done with her attitude. She was telling me completely opposite things than what I was told before like that they had to keep the phone since I wasn’t trading it in. She said it could’ve been a “misunderstanding” When the deal says “keep or trade in for credit” She also told me to trade in the phone and it would randomly show up on my account, different from the other trade ins I can track in the app showing which lines it was applying to. So I’m not sure if she was not trained properly or made this up?? I am not “trading in” a phone with no record of where the credit is going, having had issues of this in the past. I would’ve added her name to this but was so frustrated I forgot to get it. Very unsatisfied with this company and especially this location and the people that work there. Stay away and just do your own upgrades in the app
Frequently Asked Questions About Verizon
What brands of smartphones can I find at Verizon Bristol?
Verizon Bristol offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL brands.
What are the operating hours of the Verizon store in Bristol, VA?
The Verizon store is open Monday through Saturday from 9:00 AM to 8:00 PM and Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online for convenience at the Verizon Bristol store.
What delivery and pickup options does Verizon Bristol offer?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
Does Verizon Bristol support mobile payment options?
Yes, Verizon Bristol accepts payments via mobile NFC, debit cards, and pay checks but does not require cash only.
Are business mobile devices available at Verizon in Bristol?
Yes, Verizon Bristol offers business cell phones, tablets, mobile hotspots, and laptops.
What types of plans are available at Verizon Bristol?
Verizon Bristol provides mobile, wireless internet, and voice plans for various customer needs.
What nearby restaurants can I visit before or after shopping at Verizon Bristol?
Nearby restaurants include Wendy's for fast food, Kobe Japanese Steakhouse for Asian cuisine, It's Just Wings for chicken wings delivery, and Chili's Grill & Bar for American dining and bar experience.
Are there any nearby banks close to the Verizon store in Bristol?
Yes, customers can find Bristol VA Branch - The Bank of Marion and Regions Bank conveniently near Verizon Bristol for banking needs.
What nearby gas stations are around the Verizon Bristol location for quick refueling?
Nearby gas stations include 76, Valero, Gb Bristol Va exit 7, Marathon QuickStop, Fas mart 409, and Valero Gas Station for customers visiting the Verizon store.