Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1941 Neeley Rd. in Big Stone Gap, VA 24219
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
124 reviews
5 stars
109
4 stars
6
3 stars
3
2 stars1
1 star
5
- JBJohnathan BallewNov 14, 20255.0My wife and I went in to ask questions concerning our upgrade eligibility. We walked out an hour later with 3 new devices, paying 1 dollar more than our previous bill. Chris W was our salesperson. He was helpful and insightful on the devices, worked tirelessly to set us up. A true representation of what a salesperson should be. All of my business will be through this Russell Cellular location from now on. Thanks Chris
- DSDanny StidhamOct 30, 20255.0The young lady that helped my husband and I purchase two new phones and 2 new plans has always been great with customer service. Oh and our bill is cheaper than T-Mobile .
- JJJim JonesOct 6, 20255.0She was as helpful as she could be.
- JSJosh ScottJul 23, 20255.0Went in because a phone I got a week earlier quit charging they were awesome. And replaced the phone. Very friendly staff and excellent customer service
- IGIvy GestautJul 7, 20251.0I'd discourage anyone from ever visiting a Russell Cellular location. Chris, a manager at this location, helped me purchase 2 phones while he was working at a Russell Cellular location in Johnson City. I had the worst customer service experience of my life. It took me 11 hours to activate and transfer data to 2 new phones and trade in 1 phone, including visiting another Verizon store, calling Verizon customer service multiple times, and talking to Apple Support. My simple request of Russell Cellular was that I be refunded the 2 $40 "Set-Up for Success" fees. I absolutely was NOT set up for success for many reasons. I was told to call Russell Cellular Customer Service to request the refund. I called them 3 TIMES and was told different things by different associates. I was told someone would call me back on the first 2 calls, but no one ever bothered. I'm writing a review for Chris here because, out of desperation and due to the fact that he was the original associate I worked with, I reached out to Chris. He seemed to genuinely care, which was encouraging. He said that his District Manager, Mike, should be able to issue the refund. He said that Mike was on vacation but would be back last Wednesday, and he reassured me that he would get back to me as soon as he spoke with him. I hadn't heard anything, so I called this location today. The woman I spoke said she tried to connect with Chris but said he wasn't available. I asked when he would be back in the store so I could call back, and she said she couldn't share that information with me. In summary, Russell Cellular is a crooked, dishonest, company with associates who will repeatedly give you the run-around. Incompetence is also at play here, but the main issue is that this company simply doesn't care about customers or doing the right thing. They should all be ashamed of themselves.
Frequently Asked Questions About Verizon
What brands of mobile phones and accessories does Verizon in Big Stone Gap offer?
Russell Cellular in Big Stone Gap offers Verizon, Samsung, Google, Apple, Motorola, and LG brands along with accessories.
What are the store hours for Russell Cellular in Big Stone Gap?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Where is Russell Cellular located in Big Stone Gap, VA?
Russell Cellular is located at 13 E 5th St S, Big Stone Gap, VA 24219, USA.
Does Russell Cellular offer in-store pickup for their products?
Yes, Russell Cellular offers in-store pickup services for their products.
What payment options are accepted at the Verizon Authorized Retailer in Big Stone Gap?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Can customers schedule appointments or manage their accounts digitally for services at Russell Cellular?
Customers can use the My Verizon app to schedule services and manage their accounts digitally.
Is Russell Cellular wheelchair accessible and do they require appointments?
Yes, the store has a wheelchair accessible entrance and does not require appointments.
What nearby places can I visit before or after shopping at Russell Cellular in Big Stone Gap?
You can visit nearby places such as Guerrant's Goodies bakery, Three Forks Sandwich Co restaurant, or Miners Park for recreation.
Are there any nearby fitness centers near Russell Cellular in Big Stone Gap?
Yes, nearby fitness centers include Max Fitness, The Gym, and About Face Fitness for your workout needs.
What nearby post office locations are available around Russell Cellular?
Nearby post office locations include the United States Postal Service, US Post Office, and the C. Bascom Slemp Federal Building which also serves as a courthouse.