Business Details
13 E 5th St S, Big Stone Gap, VA
24219, United States
Certified by Verizon • Feb 22, 2026
(276) 477-9958
Certified by Verizon • Feb 22, 2026
https://www.russellcellular.com/store-locations/big-stone-gap-va
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1941 Neeley Rd. in Big Stone Gap, VA 24219
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.7
130 reviews
5 stars
114
4 stars
6
3 stars
3
2 stars1
1 star
6
- DBDayle BrowningJan 16, 20261.0Details are 4 pages long at present! Chris at BSG screwed us over royally! Bullet points , He promised husband a new phone,he added a mobile number we didn’t ask for . When husband showed him the bill he said, don’t worry about the 1,458.00 growing Bill just pay your prepaid here every month!Have been on the phone with Verizon many times averaging from 4 hours to three hours. Yesterday they promised to call me back. Verizon wanted to send me a new phone and new number. Refused replied,I don’t need one ( plus I can’t make it to the PostOffice to pu phone.)Living on a mountain, I’ve relied on VERIZoN for 13 Years! Still in limbo helppp
- GWGreyson WilliamsDec 8, 20255.0Great store with great employees! Had me in and out with no issues.
- CDCory DarnellDec 1, 20255.0Chris made the experience super easy, and financially worth it. Highly recommend.
- JBJohnathan BallewNov 14, 20255.0My wife and I went in to ask questions concerning our upgrade eligibility. We walked out an hour later with 3 new devices, paying 1 dollar more than our previous bill. Chris W was our salesperson. He was helpful and insightful on the devices, worked tirelessly to set us up. A true representation of what a salesperson should be. All of my business will be through this Russell Cellular location from now on. Thanks Chris
- DSDanny StidhamOct 30, 20255.0The young lady that helped my husband and I purchase two new phones and 2 new plans has always been great with customer service. Oh and our bill is cheaper than T-Mobile .
Frequently Asked Questions About Verizon
What brands of mobile phones and accessories does Verizon in Big Stone Gap offer?
Russell Cellular in Big Stone Gap offers Verizon, Samsung, Google, Apple, Motorola, and LG brands along with accessories.
What are the store hours for Russell Cellular in Big Stone Gap?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Where is Russell Cellular located in Big Stone Gap, VA?
Russell Cellular is located at 13 E 5th St S, Big Stone Gap, VA 24219, USA.
Does Russell Cellular offer in-store pickup for their products?
Yes, Russell Cellular offers in-store pickup services for their products.
What payment options are accepted at the Verizon Authorized Retailer in Big Stone Gap?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Can customers schedule appointments or manage their accounts digitally for services at Russell Cellular?
Customers can use the My Verizon app to schedule services and manage their accounts digitally.
Is Russell Cellular wheelchair accessible and do they require appointments?
Yes, the store has a wheelchair accessible entrance and does not require appointments.
What nearby places can I visit before or after shopping at Russell Cellular in Big Stone Gap?
You can visit nearby places such as Guerrant's Goodies bakery, Three Forks Sandwich Co restaurant, or Miners Park for recreation.
Are there any nearby fitness centers near Russell Cellular in Big Stone Gap?
Yes, nearby fitness centers include Max Fitness, The Gym, and About Face Fitness for your workout needs.
What nearby post office locations are available around Russell Cellular?
Nearby post office locations include the United States Postal Service, US Post Office, and the C. Bascom Slemp Federal Building which also serves as a courthouse.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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