Verizon

4.5
219 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 42395 Ryan Rd in Brambleton, VA 20148

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
42395 Ryan Rd, Ashburn, VA
20148, United States

Hours

Reviews

4.5
216 reviews
5 stars
183
4 stars
5
3 stars
2
2 stars
2
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Kamran and Jannat providing exceptional service.

Mixed Experiences

While many reviews highlighted positive interactions, there were also significant complaints about poor service, lack of communication, and misleading information from some staff members.

Store Management

Several reviews noted issues with store management, including mismanagement of store hours and staff behavior, leading to customer dissatisfaction.

Technical Assistance

Customers appreciated the technical support provided by staff, particularly in resolving issues and assisting with phone upgrades and data transfers.

Overall Satisfaction

Despite some negative experiences, many customers expressed overall satisfaction with their visits, often recommending the store for its service and support.
  • PG
    Paul Gilbert
    2 days ago
    5.0
    Asim really took care of us. Thanks much!
  • NM
    Nakul Mehra
    Jan 3, 2026
    1.0
    Avoid going to this store, it’s run by college kids who will do a WhatsApp video call to another store supervisor to ask what to do when. I got a new business connection , they had no idea how to port numbers and the most disappointing thing was that they misled us on what plan we were signing up for. I had to ultimately go to another Verizon store at Fair Oaks mall who diagnosed the issue, helped us port instantly and gave the actual plan details we were signed up for - much higher than what was communicated initially.
  • JS
    john sadik
    Dec 17, 2025
    5.0
    Excellent customer service. Best Verizon store in the area . Addressed all my questions and provided me and my family with the best deal on the phones and plan . Recommend Wes to be the best employee of the year.
  • JJ
    Jae
    Dec 12, 2025
    1.0
    "Pickups and dropoffs only available after 1pm" is what I was told when I walked into the store at 10:45am. The store is listed as being open at 10am and there is no mention of this anywhere.
  • EA
    Eileen Appelrouth
    Dec 6, 2025
    5.0
    Visited Sunday after Thanksgiving. Good guy helped me

Frequently Asked Questions About Verizon

What is the address of the Verizon store in Brambleton, VA?

The Verizon store is located at 42395 Ryan Rd, Unit A-114, Ashburn, VA 20148.

What are the operating hours for the Verizon store in Ashburn?

The Verizon store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.