Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 44110 Ashburn Shopping Plaza in Ashburn, VA 20147
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.3
276 reviews
5 stars
222
4 stars
9
3 stars2
2 stars1
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly Ali and Wes, who provided excellent service and made the process enjoyable.
Staff Knowledge
Several reviews highlighted the staff's knowledge and ability to assist with technical questions and issues, making the experience smoother for customers.
Negative Experiences
A significant number of reviews reported poor customer service experiences, including rudeness from staff and lack of assistance, particularly from certain employees.
Efficiency
Customers appreciated the quick service and efficiency in handling transactions, with several noting that their visits were completed in under an hour.
Store Environment
Some reviews mentioned a disorganized store environment and issues with cleanliness, impacting the overall customer experience.
- DTDoug ThomasOct 22, 20255.0Great service, Ali got me my new phone in under an hour as well as helping me adjust my bill to get the best deal possible. Very knowledgeable, highly recommend.
- ACAshley CampbellOct 3, 20255.0Ali at the Verizon store was so helpful! He helped me with my trade-in and found a glitch in my account. He also stepped me through my bill so that I could see exactly what my charges were. Very helpful.
- CLcaroline leavittSep 19, 20255.0Ali is the best!! He helped with our billing issues and helped us upgrade to the new iPhone! I HIGHLY recommend him. He’s also super funny and nice! :)
- LVLilian VargoAug 2, 20255.0Ali did a great job helping us set up our phones!!
- BCBurkett CarverJul 29, 20255.0Ali was friendly and helpful - and a multitasker!
Frequently Asked Questions About Verizon
Where is Russell Cellular located in Ashburn, VA?
Russell Cellular is located at 44110 Ashburn Shopping Plaza, Ste 185, Ashburn, VA 20147.
What are the regular operating hours for Russell Cellular in Ashburn?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 5:00 PM.
Does Russell Cellular offer in-store pickup for their products?
Yes, Russell Cellular provides in-store pickup services.
What brands does Russell Cellular in Ashburn carry?
They carry Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG products.
What payment options are accepted at Russell Cellular in Ashburn?
Payment options include American Express, Cash, Discover, MasterCard, and Visa.
Can I schedule services or support for my Verizon device through an app linked with Russell Cellular?
Yes, you can schedule services using the My Verizon app, available on the Apple App Store.
What services does Russell Cellular provide besides selling phones?
Russell Cellular offers wireless service, mobile service, home phone service, home internet, and Fios Home Internet.
Is Russell Cellular accessible for individuals with disabilities?
Yes, the store has a wheelchair accessible entrance.
Are there restaurants near Russell Cellular where I can eat before or after shopping?
Yes, nearby restaurants include El Ray Tolteca, Vocelli Pizza, Kaiser’s - The Austrian Gasthaus, Domani Restaurant, Opa! mezze grill, and Casa Tequila Bar & Grill - Ashburn.
What nearby stores or services might I visit along with Russell Cellular in Ashburn?
Nearby are the Giant Food supermarket, Crumbl Cookies bakery, KeyMe Locksmiths, Ashburn Eye Care optometrist, and Ashburn Village Animal Hospital.
Are there financial service providers near Russell Cellular for convenience?
Yes, nearby financial services include First National Bank ATM, Coinme, Jacob Ayubi - State Farm Insurance Agent, Western Union, and Edward Jones-Financial Advisor: Adam K. Skitol.