Geek Squad

Reviews

• DS

  Donna Sheler

  Feb 17, 2026
  1.0
  Disappointment!! Long story short...My ONE computer that I desperately needed for my business, was left on the Geek Squad repair shelf for three days before there was evidence anyone even looked at it. It was estimated that I could pick up on the day before I retrieved. But I even gave them one more day of grace to figure out why I couldn't be serviced by the remote Geek team. No one could explain to me why for three whole days it wasn't completed except there was no technician in one of the days. If I could give a ZERO I would. Also, when I dropped off the computer, I was unaware that the phone number listed on my check-in ticket went to a national general service number and I was NEVER able to communicate with anyone at the store! This further added to my frustration. You had one chance Pentagon City Geek Sqaud..and you blew it! :(
• CS

  Christopher Spillman

  Oct 21, 2023
  3.0
  This post is mainly about the service at this particular store( though I’ve found most of the locations are about the same level. No one with one or two exceptions wants to be here. Was intentionally ignored at the counter even after making appointments. This is the third time I’m here for the same issue which I’m hoping🙏🏼 they were able to fix. I was told 24-48!hours and it’s been 4 days. These dudes are just passing time here and I get it. I just wish it didn’t affect my work as much. I did receive friendly service when I had to buy a temp laptop for the time these were being worked on. 🏁
• FT

  Farhan Thura

  Dec 1, 2019
  1.0
  Paid ahead of time for simple rear view camera install, but they refused to do the work, manager just shrugged. Now must get a refund if possible. Thanks for nothing, will never return and recommend avoiding at all costs.
• AY

  Ariel Y

  Sep 5, 2011
  2.0
  Stay away! They rip you off! I went to Geek Squad to clean my labtop due to a virus and it was expense. A week later, they tell me I need a certain disk to restore windows to its first state and I had to pay more money! I got it back 2 weeks later, grand total: $700 at least. If you wanna go get your computer fixed, keep off of Geek Squad!

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