Verizon

3.5
352 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Arlington for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
1100 S Hayes St, Arlington, VA
22202, United States

Hours

Reviews

3.5
239 reviews
5 stars
126
4 stars
21
3 stars
10
2 stars
11
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising individual associates for their helpfulness while others report poor treatment and dismissive attitudes from staff.

Staffing Issues

Several reviews mention understaffing and long wait times, leading to frustration among customers.

Sales Practices

There are complaints about deceptive sales practices and lack of transparency regarding pricing and promotions.

Positive Experiences

Despite negative feedback, many customers report positive experiences with specific employees who provided excellent service.
  • TA
    The Jewel Riders Archive
    Dec 28, 2025
    4.0
    Had available associates to help answer a question. Seemed well staffed for a weekend.
  • DK
    D & T Kirkland
    Dec 26, 2025
    5.0
    Top Notch Verizon store. One of the best in the area. Ali was very professional and helpful. He answered all of our questions and made sure we were taken care of and received the best deal possible. Will definitely do business here again in the future.
  • MJ
    M J
    Dec 10, 2025
    1.0
    Deleted my review of the atrocious customer service received by Mike Beavers...wow
  • TT
    Temico Taylor
    Dec 7, 2025
    1.0
    Verizon had a promotion you switch service , turn your old phone in for $800 credit , you pay the remaining cost of phone, I was sent envelope to turn phone in , only to call Verizon too many times because Verizon charged me the whole amount for IPhone. Now I added new line was suppose to get $300 gift card never received, I call to inquire about gift card , was told so many lies by different reps that it was added to my account, all lies. I do not trust Verizon at all. I’m so done . Jumping ship to different carriers.
  • EM
    Emily M
    Dec 6, 2025
    5.0
    I had such a good experience here. My phone was dying, it was late at night, and the folks here made sure I walked out with a phone that worked. Shoutout to Michael who walked me through the setup process! I was very worried it would be a stressful experience and it was the opposite because of the kindness and professionalism of this Verizon team. Thank you so much!

Frequently Asked Questions About Verizon

What are Verizon Arlington store's hours of operation?

The Verizon store in Arlington is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Where is the Verizon store in Arlington located?

Verizon Arlington is located at 1100 S Hayes St, Ste 3032, Arlington, VA 22202.