Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Arlington for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
234 reviews
5 stars
124
4 stars
20
3 stars
10
2 stars
11
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with many praising specific employees for their helpfulness, while others report rude and dismissive behavior from staff.
Staff Knowledge
Some customers highlighted knowledgeable staff who provided effective solutions, while others experienced confusion and misinformation.
Wait Times
Numerous reviews mention long wait times and poor management of customer flow, leading to frustration among customers.
Sales Practices
Several customers expressed dissatisfaction with perceived deceptive sales practices and lack of transparency regarding billing and plans.
Overall Experience
While some customers had positive experiences, many reported significant issues that led to a negative perception of the store.
- CPcurtis phillips3 days ago5.0Wayne was extremely helpful, had patience, and was professional in getting my new phone activated. Also, he got all my data transferred to the old phone to the new Google Pixel 10. Thanks Wayne, you were awesome.
- ARAlexandra RitchieNov 6, 20255.0Tony did a great job of helping me reestablish my phone line with Verizon as a port out from another carrier. The whole process between carriers took 8 days, but once I started working with Tony I got a temporary solution and then an ultimate solution. Face to face custom service is the best. Thank you Tony!
- BABeauty A.Oct 28, 20255.0Wayne was incredibly welcoming and helpful to my mom and me. We genuinely appreciate his work and kindness. He assisted us in resolving our billing issues after a retail location had been scamming us with plans we never wanted. Thanks to him, The best:).
- NAndubusi anyanwuOct 21, 20255.0I received exceptional customer service from Wayne! He was incredibly knowledgeable about my specific issue, quickly identified the problem, and provided an effective solution. Truly one of the best representatives Verizon has to offer — definitely ask for him if you need assistance!
- AAAGOct 14, 20251.0The most awful customer experience. I arrived at the store and informed the representative that I was having issues with my phone. I explained that I had already contacted Verizon customer service, but they were unable to fix the issue over the phone since I wasn’t receiving texts, calls, or data. For security reasons, they advised me to visit a Verizon store so my eSIM card could be reinstated. The representative apparently one of the managers didn’t even attempt to help. He immediately gave me a phone number to call and dismissed me without effort. His attitude was disrespectful and dismissive, and it was clear that he had no intention of assisting me. While still in the store, I called Verizon customer service using the store’s phone number. The customer service representative asked why no one at the store was helping me. I explained that they hadn’t even tried. She apologized on behalf of Verizon and said she would escalate my experience to her supervisor. I felt that my skin tone played a role in how I was treated. I noticed that white customers were being helped in a much more attentive and respectful manner compared to how I was treated.
Frequently Asked Questions About Verizon
What are Verizon Arlington store's hours of operation?
The Verizon store in Arlington is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store in Arlington located?
Verizon Arlington is located at 1100 S Hayes St, Ste 3032, Arlington, VA 22202.
Which 5G smartphones are available at Verizon Arlington?
The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I schedule an appointment to visit the Verizon Arlington store?
Yes, you can schedule an in-store appointment online to ensure personalized service at the Arlington location.
What pickup and delivery options does Verizon Arlington offer?
Verizon Arlington offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of services and products are available at Verizon Arlington?
The store provides mobile plans, wireless internet plans, voice plans, Fios Internet plans, and sells business devices like cell phones, mobile hotspots, tablets, and laptops.
What payment methods are accepted at Verizon Arlington?
Verizon Arlington accepts payments via check, debit card, mobile NFC payments, and does not require cash-only transactions.
Are there free Wi-Fi services available at the Verizon Arlington store?
Yes, the Verizon Arlington store offers free Wi-Fi to customers inside the store.
What nearby dining options can I visit before or after shopping at Verizon Arlington?
Nearby dining includes Poke It Up (Hawaiian restaurant), McDonald's (fast food), Sophie’s Dough Gourmet Cookie Dough, and Sakina's Kabab and Gyros (Pakistani and Indian cuisine).
Which nearby stores offer fashion and beauty products around Verizon Arlington?
Nearby fashion and beauty stores include Claire's, Bare Escentuals, LUSH, K & I Beauty salon, Eyebrow Designer 21, Jos. A. Bank, Ann Taylor, and Victoria's Secret.
How can nearby transportation or service locations assist me visiting Verizon Arlington?
Nearby options like Budget Car Rental and Budget Rent A Car can assist with transportation, while nearby electronic stores like T-Mobile for Business and Rosetta Stone provide alternatives and complementary services.