Best Buy

Reviews

• SN

  Samir Najib

  3 days ago
  5.0
  Saadi’s in this location is excellent. Her customer service is amazing and she is very helpful👌This is the first time I got excellent customer service. thank you for your service.
• DD

  David

  Jan 4, 2026
  4.0
  Geek squad team and the team here are very warm and friendly. The store has a wide selection of tech and the floor staff are extremely helpful. The only reason I went -1 star is that the store DOESNT VALIDATE PARKING. Even after a purchase. Othert han that, the staff is incredible, and so is the store itself.
• HS

  Hunter Saotome

  Dec 30, 2025
  1.0
  For computer and audio needs the poor customer service and interaction made me feel I wasted my time even going to Best Buy. Also staff I interacted with was not technically knowledgeable, seemed very focused on selling us “something” instead of the product we wanted. We were looking for audio cables, thunderbolt 3/4 cables and a sound bar. I told the staff this when we approached him, and he didn’t even listen to anything that we said. Staff tried to give me a USB C 2.0 cable and claimed “it was good enough” without having asked what I wanted the thunderbolt cable for. After telling him that he didn’t understand what I wanted but it was ok, we’ll get it elsewhere, he then it didn’t even look for the 3.5 mm audio cable, instead said “we don’t have it” (which was shocking for them not to have a 3.5mm Audio Cable). Then he excitedly moved us to look at the sound bars (despite me already telling him exactly what we wanted). I pointed to the box on the floor and repeated that I want that but I didn’t want the display box one because many people have touched/kicked it. He then tries to pick up the box and I again said that t don’t want the on floor one that everyone has be touching and maybe been kick, etc. ( my logic behind this choice: why would I take the floor one home and they replace that with a fresh one from the back when I can take the fresh one home and they can kept the floor one) i stopped him and I told him that I would like one from the back and if they don’t have any more, I’d just order a sound bar off the internet. He gets annoyed and says “well, I will check…” leaves and comes back a minute later and says smiling and says“well, we don’t have it in the back, so I guess you’ll just have to order it.” He didn’t check if they have it at other stores nearby and his attitude the whole time was “buy something quick”. So, we left. Came in planning to spend about $200, left spending $0. The good part of this story was that I’m glad it happened because I was able to get EVERYTHING I wanted for $100 from somewhere else and those people appreciated my busy. I’ll never buy anything at Best Buy after this experience. I’ll just use them to check out products and then buy them somewhere else or online.
• SS

  Skio

  Dec 14, 2025
  5.0
  Saadia provided one of the best customer service experiences I’ve ever had at Best Buy. From the moment I approached her, she was welcoming, attentive, and genuinely interested in helping—not just selling. She took the time to understand exactly what I needed, explained options clearly without any pressure, and made sure I felt confident in my purchase. Her product knowledge was outstanding, and she answered every question thoroughly and patiently. What really stood out was her professionalism and positive attitude—she made the entire experience smooth, efficient, and genuinely enjoyable. Best Buy is lucky to have Saadia. Employees like her are the reason customers come back. I would absolutely recommend asking for her if you want top-tier service.
• MA

  Michael Alonso

  Dec 4, 2025
  1.0
  SUMMARY: I have been using Best Buy for about two decades now and the quality of its service and products has ABSOLUTELY TANKED in the past two years. My most recent computer from Best Buy started crashing more and more often without explanation (they later told me it was because of hardware issues, but I replaced those and the issues would later continue). The price for getting individual services when Best Buy’s computers fail is ASTRONOMICALLY COSTLY, so you have no option but to sign up for an expensive membership, which you continue having to pay for even after they COMPLETELY FAIL to help with your computer, and in fact make it worse. BACKGROUND: I brought the computer into Geek Squad just after it (predictably?) broke down outside the warranty but before I’d even had it for 2 years. The Geek Squad staff were rude and did not know what they were doing. They held my computer for over a month and recommended I buy hundreds of dollars worth of replacement parts. They kept sending me messages saying the computer was ready for pickup when it was not, and I had to travel an hour into the city to find out the computer was NOT ACTUALLY READY. I even got messages saying that if I didn’t pick it up, THEY WERE GOING TO “RECYLE” IT, which based on my later conversation with them appears to mean SELL IT OFF FOR PARTS AND KEEP THE PROFITS, WITHOUT MY PERMISSION. I was absolutely stunned. I got the computer and it worked for a few weeks before the exact same problem came up. I took it into Geek Squad again and they kept my computer for another month, sent the same HARASSING and ERRONEOUS messages, and convinced me to buy hundreds of dollars in more hardware to fix the issue. After all that, the computer still didn’t work. I asked them to refund the money I had spent on the first round of hardware purchases and THEY REFUSED TO HELP ME WITH THE REFUND I WAS OWED. I showed up to get the computer and at first they told me that they had taken parts out and I could leave with those parts but would need to put them back in myself. Again, this was after receiving messages that my computer was ready and (in fact it was “functioning perfectly”) and threatening to scrap it without my permission. I waited for hours because there was no one there at the time that could put the parts back in (even though customer service I said I could show up any time to pick it up), until they finally said they were mistaken and those were not parts of my computer. I took it home and when I tried to plug it into the monitor, I realized a huge set of parts WERE MISSING and I had nowhere to plug in the HDMI, which was now gone. I bought a converter to plug it into a USB and when I went to turn it on it was impossible to log in. I asked them how I was supposed to log in after they had changed my password and I received NO RESPONSE. I’ve tried for another several weeks to work with them patiently to get my password and a refund on the parts they told me to buy 5 months ago when I first brought it in. They told me they would reach out and have not. They have gone totally radio silent and refuse to help. This has been a traumatic and costly experience and has taken up hours and hours of my time, all for nothing. They refuse to give me the refund I’m owed and have done nothing but made the problem worse. We deserve better than Best Buy.

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