Apple Clarendon

Reviews

• ON

  omar najm

  1 day ago
  1.0
  This was the worst experience I’ve ever had at an Apple Store Clarendon in Virginia. I went to the store to return a brand-new, unopened device. Instead of helping me, the employees opened the box without my permission and then refused to accept the return. Their attitude was extremely rude and unprofessional, and they even called security to remove me from the store, even though I did absolutely nothing wrong and spoke to them politely the entire time. This behavior is unacceptable and does not represent a company like Apple. I deserve my right to a proper return and respectful treatment as a customer. 11/23/2025 2:pm
• DC

  Daniel Commins

  Nov 15, 2025
  2.0
  Really disappointed. I had a Genius Bar appointment to get my iPad repaired. From one day to the next it just stopped turning on. “My iPad won’t turn on” is one of the options when the website asks the reason for your visit. I come to the store. The tech runs a diagnostic on my iPad and says “ok I have the results of the test. Your iPad won’t turn on”. I said I know that’s why I’m here. She said they do not do repairs on any iPad and could not offer any trade in or replacement options. I was told to throw my iPad out. First it would have been nice if the website told me they don’t repair iPads rather than offering me an appointment to get my iPad repaired. Then the tech was so unhelpful and dismissive. Since you can never get it repaired if something goes wrong, I learned my lesson - never buy another iPad.
• LD

  Latisa DORSEY

  Nov 14, 2025
  1.0
  The WORST Apple Store EVER!! Stay away and patronize the Tysons location instead. The management was horrendous, specifically Tommy! We were trying to exchange for a different color and they told us it wasn’t possible due to accepting a promotional finance offer with AT&T. After calling AT&T, they confirmed and they spoke with him and told him that the promotion will still be effective with the different color phone. They kept LYING and when I started to record their reasons why they said it wouldn’t work, he had security make me leave. Tyson’s returned the phone and completed a new order with the color he wanted in a matter of minutes!
• FH

  FNU Sabeeh Ul Hassan

  Nov 13, 2025
  1.0
  I had a terrible experience at the Apple Clarendon store. Moe welcomed me, and I told him twice that I didn’t remember my iCloud password and needed help transferring my data. He said it was no problem. After spending about 50 minutes buying a new iPhone 17 Pro and paying in full, he brought over a girl named Mary who rudely told me the store was closing in 4 minutes and I had to come back tomorrow. When I explained Moe wasted my time, she started lecturing me instead of helping. The manager didn’t seem to care, and the staff looked untrained. Very disappointing experience.
• JT

  Jj T

  Oct 31, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️ 5/5 — Outstanding customer service, technical expertise, and genuine honesty I visited the Apple Store in Clarendon (Arlington, VA) on October 31st, 2025, after my MacBook Air (2019) suddenly stopped charging through both USB-C ports. I had already tried different chargers, outlets, and even an SMC reset, but nothing worked. The battery was down to about 30% and draining, so I needed same-day help before the laptop died completely. I arrived around 7 p.m., worried and fully prepared for the possibility of an expensive repair or even a full logic board replacement — and with no expectation that it would be ready the same day, especially on Halloween night. However, from the moment I walked in, the experience was exceptional. It genuinely felt like entering a place where people care about you and are ready to help. I was first greeted by Woody, who was friendly, welcoming, and even spoke some Spanish, which I truly appreciated. Shortly after, Brad took over the diagnostic process and explained everything clearly and professionally: they would first test the charging port (a $114 replacement if needed), and if that didn’t solve the issue, they would move on to a power test to determine whether the logic board was damaged, which could cost around $348 plus labor. I braced myself for the worst — but less than ten minutes later, Brad returned with my laptop fully working. No part needed replacement. No fee. Just honest, knowledgeable, efficient service. They simply reset an internal component, the MacBook immediately began charging again, and they sent me on my way with a smile — without charging me anything at all. In a world where tech repairs often come with unnecessary costs or uncertainty, this team showed real professionalism and genuine customer care. That alone deserves recognition. Woody and Brad turned a stressful situation into a reassuring one, and I left not only with a functioning laptop, but with renewed trust in Apple’s service quality. Highly, highly recommended. If you need help with your Mac, skip the worry and go straight to the Clarendon Apple Store — you’ll be treated like family.

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