Verizon

4.2
546 reviews
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Business Details

6198m Little River Tpke, Alexandria, VA
22312, United States
(571) 451-2902
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Alexandria, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
6198m Little River Tpke, Alexandria, VA
22312, United States

Hours

Reviews

4.2
542 reviews
5 stars
402
4 stars
30
3 stars
13
2 stars
10
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being unresponsive or rude.

Staffing Issues

Frequent complaints about understaffing leading to long wait times and inadequate service.

Knowledgeable Staff

Several customers highlighted the expertise and helpfulness of specific employees, particularly in resolving issues and providing assistance.

Store Management

Concerns about poor management practices, including lack of accountability and inadequate training for staff.

Franchise Concerns

Negative feedback regarding the store being an authorized dealer, with customers recommending visiting corporate stores instead.
  • SH
    Stacey Hurt
    Nov 11, 2025
    5.0
    The assistance I received was great. Very patient and friendly.
  • MS
    Mark Sickles
    Nov 1, 2025
    5.0
    Very knowledgeable and friendly sales person. Went to dinner while my data was transferred.
  • SM
    Shukri M.
    Oct 29, 2025
    5.0
    Our sales person Mahad was awesome. He helped us from beginning to end from picking phones, selecting accessories, setting up our lines, transferring services etc. he even stayed after closing to help us finish transferring data from our old phones. Great service thank you Mahad!
  • KL
    Karla Lopez
    Oct 24, 2025
    5.0
    Had such an amazing & stress free experience at the Verizon location in Alexandria, because of their Employee Ms. Khiya. She was very kind, explained the process thoroughly and very attentive. Couldn’t be happier with such amazing service. Thank you.
  • SF
    S Freeman
    Oct 17, 2025
    1.0
    The worst customer service I have ever experienced. I arrived a little after 2pm and here it is 2:38pm and nobody has even greeted me. I have witnessed 4 customers walk out and I am about to be the 5th. There aren’t a whole lot of people here, but it’s like they can only help one person at a time. This has me wanting to cancel my service and all I’m trying to do is return this Fios Extender. Please do better!!
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Frequently Asked Questions About Verizon

What products does Verizon in Alexandria offer?

The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What are the operating hours of the Verizon store on Little River Turnpike?

The store is open from 9:00 AM to 9:00 PM Monday through Friday, 10:00 AM to 8:00 PM on Saturdays, and 10:00 AM to 7:00 PM on Sundays.