Verizon

4.2
553 reviews
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Business Details

6198m Little River Tpke, Alexandria, VA
22312, United States
(571) 451-2902
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Alexandria, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
6198m Little River Tpke, Alexandria, VA
22312, United States

Hours

Reviews

4.2
549 reviews
5 stars
407
4 stars
30
3 stars
13
2 stars
10
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of staff members, particularly highlighting individuals like Mario, Greg, and Julian for their exceptional service.

Staffing Issues

Numerous reviews mentioned understaffing, leading to long wait times and inadequate service during busy periods.

Mixed Experiences

While some customers had positive interactions, others reported poor service and unprofessional behavior from certain employees, indicating inconsistency in customer experiences.

Store Management

Several reviews criticized the management and operational practices of the store, suggesting a lack of accountability and poor communication regarding promotions and billing.
  • JC
    Jay Clark
    5 days ago
    1.0
    Upgraded my phone with a trade in. They told me the phone would be free. Months later I realized they were charging me for the "free phone" in the background every month. My advice would be to stay away from this branch.
  • DP
    Dustin Pinel
    Dec 29, 2025
    1.0
    Súper lento el proceso, a uno le dicen una cosa en la tienda y servicio al cliente no tiene ni idea de lo que se les habla, no tienen una base de datos unida con el internet recidencial y el mobil, tuve que hablar con 5 personas por teléfono esperar hora y media para que alguien medio me resolviera algo
  • KD
    Karen Douglas
    Dec 23, 2025
    5.0
    Jewan was excited and provided exceptional service. He explained my options to switch over from prepaid to a better service. I'm greatly appreciative of his knowledge. Thanks again!
  • JR
    jill Ruoff
    Dec 16, 2025
    5.0
    Greg was proficient, understanding, worked hard to resolve my issues. He advised what my options were And we reached a complete understanding He was customer oriented and an asset to your company
  • IL
    Ipo Lung
    Dec 15, 2025
    5.0
    Absolutely fabulous service fromJulian at Landmark Plaza off Little River Turnpike.
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Frequently Asked Questions About Verizon

What products does Verizon in Alexandria offer?

The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What are the operating hours of the Verizon store on Little River Turnpike?

The store is open from 9:00 AM to 9:00 PM Monday through Friday, 10:00 AM to 8:00 PM on Saturdays, and 10:00 AM to 7:00 PM on Sundays.