Verizon

Reviews

• BB

  Branford McAllister (branford.mcallister)

  1 day ago
  5.0
  We have been Verizon customers for a long time. But, our experience today at the Verizon Store in Alexandria solidified our loyalty to the company. We have been happy with the service, reliability, and cost. Today, the customer service in person was exceptional, while we were seeking an upgrade to our phones. Tony helped us. He was professional, courteous, competent, and focused on finding us the best upgrade options while retaining our current wireless plan. He did a very meticulous job of looking through the offers, calling the company, and letting us know what our options were. In the end, we received new phones, with significant credit for our old phones, using an excellent wireless plan, and keeping our rates the same. Really great customer service--so if you need Verizon support, head to this store. If you work with Tony, you will be very pleased!
• JM

  J. M.

  4 days ago
  1.0
  I switched to Verizon back in May 2025 to lower my phone bill while keeping the same benefits I had with my previous carrier, AT&T. Verizon offered me an $800 rebate if I traded in my phone so I could finish paying off my iPhone 16 Pro with AT&T. The process in-store was smooth and the representative was polite, but he failed to tell me that I needed to provide proof of my original AT&T installment plan in order to qualify for the rebate. Since then, I’ve called Verizon customer service multiple times and emailed all the documents they requested. Despite doing everything they asked, I still haven’t received the rebate. Because of this delay, my AT&T bill has now gone to collections — all due to Verizon not honoring the rebate they promised. At this point, I’m extremely disappointed and frustrated. I switched to Verizon in good faith, but they’ve failed to deliver on what they offered. I hope they take responsibility and fix this, but my experience so far has been very poor. Update 11/21/25- After months of getting nowhere, Jasmine from the Customer Service Central line was the first person who actually took the time to help me and move things forward. Compared to everyone else I interacted with since switching, she truly made a difference. Overall, while I appreciate Jasmine’s help, the process should never have been this difficult. Better communication upfront would have prevented months of unnecessary stress.
• BF

  Bianca Foster

  Nov 11, 2025
  5.0
  I recently visited this store close to 2 months ago. I had been with T-Mobile for over a decade and just grew unhappy with them so I decided to make the switch to Verizon. I was greeted by a gentleman named Angel who ended up assisting me. He explained everything he was doing and answered all of my questions. The reason I left T-Mobile was because ALOT of hidden fees and things not mentioned to me, that I would have to later see on my bill. Their customer service was terrible and I was never treated like a paying customer. This store and the associate really made me feel valued and that’s something I never felt in a decade with T-Mobile. I got two phone lines, one for my son and myself and there was also an amazing promotion going on so I also ended up getting a free Apple Watch! I am only paying for the monthly service which is also discounted by the way! I am so happy with Verizon and the amazing customer service I received. 10/10 recommend this location and this associate!
• TD

  Tony DM

  Nov 8, 2025
  1.0
  I was so disappointed they racial profile me cause I was looking dirty and I just got off work I work in construction I make 100k a year ... The employees are so disrespectful didn't attended me I had 5k to spend there so I took my business somewhere else...
• JM

  Jiayue Ma

  Nov 2, 2025
  1.0
  Uptate on Nov 10th: Some Verizon high level staff called me today and talked about the issue of my account and my bill. Firely to say, this is a prefect talking. They promised that the issue will be fixed. My question is : if the issue can be fixed just by one phone call from a responsible staff, why Verizon let its customer waste so much time at store, customer hot line, chat online... Reply on November 9: See, this is exactly how their service works — when you leave them a bad review, they immediately respond with a “we care about you” message, include a link, and ask you to submit another appeal. But five days have passed, and nothing has changed; the problem still hasn’t been resolved. I still haven’t received any phone call or email from customer service. A few days ago, I got a paper bill and a return envelope in the mail. Now that November 20 is getting closer, it feels like they’re just trying to force me to pay right away. Dealing with such a bully of a company is truly frustrating. =================== I had one of the most disastrous customer experiences in my more than ten years living in the U.S. I moved from New York to Virginia in October, rented a new place, and wanted to set up home internet. Because of Verizon’s big brand name, I went to this store to open an internet account. A young employee helped me order the service and told me it would be activated on October 26. A few days later, a white Verizon internet box arrived by mail — with no installation instructions at all. When the 26th came, I tried everything, but nothing worked. I called Verizon support, and they said no technician would come that day. Since I work full time Monday to Friday and really needed internet immediately, I decided to cancel the service and switch to T-Mobile. I brought the box back to this store, but they told me I had to either ship it by UPS or drive to another Verizon store to return it. I drove 30 minutes to another store and returned the device there. When I asked about closing my account or billing, they said they only handle equipment returns and not accounts. I called Verizon again — no one answered. On Monday, a lady finally picked up and said she would close my account, but she wasn’t responsible for billing. Then on Tuesday, I received an email saying I owed $34.99 for one month of internet service — even though I never had a working connection. I called again and waited 30 minutes before reaching a live person with a heavy accent, who said he couldn’t find my account (even though they had my phone number, email, and address) and told me to go back to the original store. When I did, the manager Terrence said their store doesn’t handle internet accounts — only mobile phones — even though I had just signed up for internet there a week earlier! When I asked if he could at least report the issue to his higher-ups, he refused and literally walked away to avoid me. I had to chase him just to get his name. Later that evening, I called Verizon again. Their phone system is a complete nightmare — endless automated options and loops that go nowhere. After another long wait, I got another rep who was completely unhelpful. I wasted another 30 minutes for nothing. I’m writing this here because I have no other way to resolve the issue. If I don’t pay by November 20, Verizon might report me and damage my credit score — for a service I never used. It’s shocking that such a huge company treats customers like this. As someone new to Virginia, this whole experience has been incredibly stressful and disappointing. I even filed a complaint with the Virginia Consumer Protection Office, but haven’t heard back yet. Honestly, I swear I will never do business with Verizon again, and I will never recommend this company to anyone — friends, family, or coworkers. What a truly awful experience.

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