Verizon

Reviews

• EB

  Erika B

  Jan 2, 2026
  1.0
  They don’t answer their phone. Once you put in the information: account number phone number etc it rings and they pick up and hang up on you…
• CP

  Christina Park

  Dec 19, 2025
  5.0
  ANGEL was so very helpful with the transition from AT&T to Verizon. Getting 3 new phones plus trade in, new lines and all of the above with the whole process. Answered all our questions and honored promotions and any help to provide us with the process throughly. So far we are very happy to switch from AT&T. We absolutely HATED AT&T!! Thank you so much for your customer service and knowledge. We will definitely come to Angel for any assistance or questions after today.
• KH

  Kyo Haibaru

  Dec 18, 2025
  3.0
  Their curbside pickup needs some work. Other than that the floor manager was great at trying to keep the queue moving and kept customers that were waiting in the loop about how things were going.
• BB

  Branford McAllister (branford.mcallister)

  Nov 23, 2025
  5.0
  We have been Verizon customers for a long time. But, our experience today at the Verizon Store in Alexandria solidified our loyalty to the company. We have been happy with the service, reliability, and cost. Today, the customer service in person was exceptional, while we were seeking an upgrade to our phones. Tony helped us. He was professional, courteous, competent, and focused on finding us the best upgrade options while retaining our current wireless plan. He did a very meticulous job of looking through the offers, calling the company, and letting us know what our options were. In the end, we received new phones, with significant credit for our old phones, using an excellent wireless plan, and keeping our rates the same. Really great customer service--so if you need Verizon support, head to this store. If you work with Tony, you will be very pleased!
• JM

  J. M.

  Nov 20, 2025
  1.0
  I switched to Verizon back in May 2025 to lower my phone bill while keeping the same benefits I had with my previous carrier, AT&T. Verizon offered me an $800 rebate if I traded in my phone so I could finish paying off my iPhone 16 Pro with AT&T. The process in-store was smooth and the representative was polite, but he failed to tell me that I needed to provide proof of my original AT&T installment plan in order to qualify for the rebate. Since then, I’ve called Verizon customer service multiple times and emailed all the documents they requested. Despite doing everything they asked, I still haven’t received the rebate. Because of this delay, my AT&T bill has now gone to collections — all due to Verizon not honoring the rebate they promised. At this point, I’m extremely disappointed and frustrated. I switched to Verizon in good faith, but they’ve failed to deliver on what they offered. I hope they take responsibility and fix this, but my experience so far has been very poor. Update 11/21/25- After months of getting nowhere, Jasmine from the Customer Service Central line was the first person who actually took the time to help me and move things forward. Compared to everyone else I interacted with since switching, she truly made a difference. Overall, while I appreciate Jasmine’s help, the process should never have been this difficult. Better communication upfront would have prevented months of unnecessary stress.

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