Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 5955 Kingstowne Towne Center in Alexandria, VA 22315
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
392 reviews
5 stars
333
4 stars5
3 stars4
2 stars
7
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of excellent and poor customer service experiences, with some employees praised for their patience and knowledge, while others were criticized for rudeness and lack of training.
Misrepresentation
Several customers reported issues with misleading promotions and charges, leading to dissatisfaction and frustration with the store's practices.
Store Management
There are complaints regarding the management and training of staff, with some customers feeling ignored or treated poorly by management.
Store Hours
Customers expressed frustration over inconsistent store hours and unavailability of staff during posted hours.
- RPRushang PatelJan 5, 20265.0It’s not often you come across the customer service nowadays that I received from Justin. Kind, patient, knowledgeable, and abundantly helpful. I went in not sure what I was looking for. Over the course of 3 weeks, he helped me figure out what I want, and ensured I received exactly what I requested, with over 7 follow-ups. He has earned my loyalty and trust.
- DBDave BrownDec 30, 20255.0Shante was awesome. I had a complicated issue and she was very patient and knowledgeable. She deserves a raise
- MCMohammad ChaudhariDec 18, 20255.0I traded my old phone at Verizon Russell Cellular, and I was so delighted to meet Chante who is an embodiment of professionalism. She assisted me in accomplishing this entire deal. I have never met such a genuine professional in my entire 50-year high level prestigious career. I can assure that Chante is a real asset to the Verizon. I have had an unforgettable wonderful experience with this great lady. She left such a memory which is unforgettable.
- MDMark DavisDec 6, 20251.0Dude there today on 6 Dec at 4:30 was a doofus and tried to sneak in upcharges. Horrible experience with the store rep today.
- MHMesha HNov 4, 20251.0BEWARE: Authorized Dealer NOT Verizon Our experience at this location has been extremely disappointing, misleading and time-consuming. None of the “free phone” promotions discussed in store were applied to our account. When we received a bill showing device charges, Verizon customer service informed us that the deals we were quoted did not even exist. When we returned to the store, the manager admitted the promotions we were promised were incorrect and also revealed that we had been given a more expensive phone (with more memory) than the one we requested—making us ineligible for the deal we were told we’d receive. To make matters worse, when I tried to return the more expensive phone I never asked for, the manager said we’d have to pay a restocking fee for THEIR MISTAKE! This store misrepresented promotions, mishandled our purchase, and expect us to pay for the mistakes of their employee. My issue is not that they made a mistake, it happens. My issue is that they are forcing me to pay for their mistake. I strongly recommend avoiding this location and dealing directly with Verizon instead.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store at 7011f Manchester Blvd, Alexandria, VA?
The Verizon store is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 5:00 PM.
Which mobile phone brands are available at the Verizon Authorized Retailer in Alexandria?
The store offers devices from Verizon, Samsung, Google, Apple, Motorola, and LG.
What types of payment does the Verizon store accept?
Accepted payment options include American Express, Cash, Discover, MasterCard, and Visa.
Does the Verizon store offer any pickup or delivery services?
Yes, the store offers in-store pickup and curbside pickup services.
Where can customers find more information or schedule services for the Verizon store?
Customers can schedule services via the 'My Verizon' app or visit the quick link: https://m.vzw.com/naR38wFT?locationcode=E592101.
What products and services are available at the Verizon Authorized Retailer in Alexandria?
The store offers Verizon Wireless, cellular phones, smartphones, tablets, accessories, smartwatches, prepaid plans, wireless and mobile service, home phone, and home internet service.
Is the Verizon store accessible for wheelchair users?
Yes, the store has a wheelchair accessible entrance.
What nearby dining options are available around the Verizon store?
Nearby dining options include Johnny's New York Style Pizzeria, Philly Connection (fast food), Jimmy John's (sandwiches), Shawarma Guys Virginia (Middle Eastern), Roy Rogers (burgers), Pizza Hut, and Dave's Hot Chicken.
What other mobile phone stores are located near the Verizon retailer on Manchester Blvd?
Nearby mobile phone stores include Russell Cellular, Sprint Store, and T-Mobile, offering customers additional options for mobile devices and plans.
What nearby services can complement a visit to the Verizon store?
Customers can also visit nearby places such as Manchester Lakes Barber Shop for grooming, Pink Passion Nail Spa for beauty services, and Anytime Fitness Alexandria for fitness needs.