Geek Squad

Reviews

• BB

  Brian Burkhalter

  Aug 18, 2025
  1.0
  Zero out of Five Stars, Run, Avoid at all costs. I was forced to use Geek Squad due to a warranty issue.  I even tried a 3rd party, but the piece was too new and not on the secondary market yet.  They sold me a lemon, and I was stuck using their terrible repair team.  Geek Squad was consistently terrible with communication. Specifically: A) They could not tell me which piece was broken on my computer.  No specifics were given.  When I talked to a representative, they just passed the problem on to another person. Oh, the person at the repair facility knows that. I don’t have that info.  Can I contact them directly?, Oh no, you can’t contact them. B) Their online system actively lies to you.  I was stuck on phase 3: We have your parts and are awaiting repairs.  When I called them and asked why I was stuck on this for 2 weeks, they reported that they don’t have the parts, they are on back order, and there is absolutely no timeline for getting them. WORST PART– Return of the computer.   After 3.5 weeks without my computer and any communication, I got a FedEx notification about a package coming to me.  BUT they are sending it to my old residence.  Can I update the delivery address, nope.  Can I contact someone at Best Buy to update it for me?  NOPE.  I literally had to ask the people who purchased my old house to pick up the package for me, and I had to go over and get it.
• WB

  Weston Birkett

  Aug 5, 2024
  1.0
  I came in because my computer wouldn’t get past the startup screen. After waiting 45 minutes to be seen, they told me it would cost $200, and would have to wipe all my programs and reinstall windows. After a 2 minute YouTube video that claimed this was a very common problem, I fixed it on my own. These people are either incompetent or trying to scam customers. Either way don’t go here.
• AD

  Alex Diarra

  Jan 14, 2024
  1.0
  Terrible customer service. Went to get a dashcam installed and the installer not only treated me like I was a nuisance but was telling me that unless I did half the work myself he wouldn’t do the installation