Brand Certified
Best Buy
4.1(2444 reviews)
Certified by Best Buy • Feb 22, 2026
Business Details
3401 Richmond Hwy, Alexandria, VA
22305, United States
Certified by Best Buy • Feb 22, 2026
(703) 519-0940
Certified by Best Buy • Feb 22, 2026
https://stores.bestbuy.com/va/alexandria/3401-richmond-hwy-493.html/?ref=NS&loc=ns100
Certified by Best Buy • Feb 22, 2026
About
Certified by Best Buy • Feb 22, 2026
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Best Buy • Feb 22, 2026
Hours
Certified by Best Buy • Feb 22, 2026
Reviews
4.1
2,444 reviews
5 stars
1,343
4 stars
553
3 stars
220
2 stars
89
1 star
239
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report unhelpfulness and rudeness from employees.
Product Issues
Several customers experienced problems with products, including receiving defective items and issues with open box purchases.
Delivery and Installation
Many reviews highlight poor experiences with delivery and installation services, including missed appointments and inadequate communication.
Store Experience
Customers noted that the store can be understaffed, leading to long wait times and difficulty in finding assistance.
Pricing and Policies
There are complaints about strict return policies and inconsistent price matching practices, leading to customer frustration.
- ESEugene StephensFeb 16, 20265.0After doing a little online research, walked in and made an immediate purchase thanks to the readily available and knowledgeable staff.
- MBMike BullFeb 11, 20265.0My wife and I just purchased a new HP all in one computer to replace one that doesn't support Wimdows 11. We're not particularly tech savvy, but Jens came over to where we were viewing our options and answered all our questions in easily understandable language (he dumbed it down for us). He also set us up with a convenient appointment to transfer the data from our old computer to the new one. We're now confident we've purchased the one that best suits our needs. We've generally had good experiences over the years with our Best Buy purchases, and this was no exception.
- RRRheaFeb 10, 20263.0Stopped by to buy a watch for my daughter. The sales attendant seemed tired and was not very accommodating, which made the experience less pleasant.
- LELinita Eddy-MontgomeryJan 29, 20265.0The Retail Worker I had (Nyklas) was Professional, knowledgeable, Courtesy. Helpful, Kind. He is a Diamond in ROUGH!!
- TGTanya GospodinovaJan 27, 20265.0This was the store that have the part I needed. I contact them and the agent told me exactly the part number made by Dell. I drove and got it. It was a good service, they did not put me on hold. Thanks
Brand Certified Facts from Best Buy
Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website